Get-AzSupportCommunication
Restituisce i dettagli di comunicazione per un ticket di supporto.
Sintassi
Get-AzSupportCommunication
[-SubscriptionId <String[]>]
-SupportTicketName <String>
[-Filter <String>]
[-Top <Int32>]
[-DefaultProfile <PSObject>]
[<CommonParameters>] Get-AzSupportCommunication
-Name <String>
-SupportTicketInputObject <ISupportIdentity>
[-DefaultProfile <PSObject>]
[<CommonParameters>] Get-AzSupportCommunication
-Name <String>
[-SubscriptionId <String[]>]
-SupportTicketName <String>
[-DefaultProfile <PSObject>]
[<CommonParameters>] Get-AzSupportCommunication
-InputObject <ISupportIdentity>
[-DefaultProfile <PSObject>]
[<CommonParameters>] Descrizione
Restituisce i dettagli di comunicazione per un ticket di supporto.
Esempio
Esempio 1: Ottenere un elenco di comunicazioni per un ticket di supporto a livello di sottoscrizione
Get-AzSupportCommunication -SupportTicketName "3366336e-bc3faf4f-3970e063-e033-441f-8a49-1e6e1b55f05d"
Name Sender Subject CreatedDate
---- ------ ------- -----------
590629b9-44cb-ee11-9079-6045bdef700d support@mail.support.microsoft.com test - TrackingID#2403080040012292 3/9/2024 2:21:58 AM
ee25b14e-8fdd-ee11-904d-0022482a4908 support@mail.support.microsoft.com … 3/8/2024 9:03:35 PMElenca tutte le comunicazioni (allegati non inclusi) per un ticket di supporto.
Esempio 2: Ottenere la comunicazione per un ticket di supporto a livello di sottoscrizione
Get-AzSupportCommunication -SupportTicketName "3366336e-bc3faf4f-3970e063-e033-441f-8a49-1e6e1b55f05d" -Name "590629b9-44cb-ee11-9079-6045bdef700d"Body : <html><head>
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style="word-wrap:break-word"><div class="WordSection1"><p class="MsoNormal"><span
style="font-size:11.0pt">You can close these cases, thanks.</span></p><p
class="MsoNormal"><span style="font-size:11.0pt"> </span></p><p
class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Segoe
UI",sans-serif; color:#505050">Test User <br></span></b><span
style="font-size:10.0pt; font-family:"Segoe UI",sans-serif; color:#505050">Software
Engineer <br>Azure CXP <br><a href="mailto:test@test.com"><span
style="color:#467886">test@test.com</span></a> <br></span><br><img border="0"
width="115" height="28" id="Picture_x0020_1" src="cid:image001.png@01DA5F27.901D3F10"
data-attachment-id="4ccf9f08-e323-48e6-87a7-8d5d77f7a1fd" alt="Microsoft Logo"
style="width:1.1979in; height:.2916in"></p><p class="MsoNormal"><span
style="font-size:11.0pt"> </span></p><div style="border:none; border-top:solid #E1E1E1
1.0pt; padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif"> Melissa B
<support@mail.support.microsoft.com> <br><b>Sent:</b> Tuesday, February 13, 2024 11:43
AM<br><b>To:</b> Test User <test@test.com>; Microsoft Support
<supportmail@microsoft.com><br><b>Cc:</b> Melissa Bermudez (Tek Experts)
<v-mbermudez@microsoft.com><br><b>Subject:</b> RE: test -
TrackingID#2402130040005151</span></p></div><p
class="MsoNormal"> </p><div><div><div><div><div><div><p class="MsoNormal"><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif">Hi
Jonathan,</span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif"> </span></p></div><div><p
class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif;
color:black">Hope you are having a great day!<br> <br>Thank you for contacting Microsoft
support. My name is Melissa and I will be the Support Engineer working on your ticket
2402130040005151. All my contact information along with my manager can be found in my
signature at the end of this mail. Please do not hesitate to contact me at any point with
questions regarding this ticket.<br> <br>Below are the details including the initial
scope agreement for your issue:<br>As I understand, we are running a test. It is what we will
focus our investigation on and what we will use to determine if we have resolved your issue.
Let me know if there is anything missing or inaccurate.<br> <br>We will consider this
issue resolved when one of the following conditions are met:<br>1.
When we are able to solve our issue.<br>2.
A workaround has been provided that will allow you to solve your business
need.<br>3. It has been clearly identified and/or
shown to you that what you are attempting to do cannot be supported by us.<br>4.
The issue that you are experiencing is by
design.<br> <br>Microsoft works on 'one issue per incident' basis. As per Microsoft an
incident is defined as an issue that cannot be broken down any further. In case you have any
other issue after this, you would have to create a separate incident for it.</span><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif"><br></span> <span
style="font-size:11.0pt; font-family:"Calibri",sans-serif"></span></p></div><div><p
class="MsoNormal"><u><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif">Findings and Next Actions</span></u><span
style="font-size:11.0pt;
font-family:"Calibri",sans-serif">:</span></p></div><div><p class="MsoNormal"><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif"><br><span
style="color:black">Jonathan, we could see that there is another ticket created with the same
Subscription ID you provided, can you help us to confirm if our case is a duplicate of the
next tickets: "2402120040012618" and
"2402120040012009"? </span></span></p></div><div><p class="MsoNormal"><span
style="font-size:11.0pt;
font-family:"Calibri",sans-serif"> </span></p></div><div><p
class="MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri",sans-serif;
color:black">I still received confirmation, these cases that I told you are duplicates, but
could you confirm that this new case is also duplicate and if I can help you to close all 3,
or is it necessary to keep any of the cases open?</span><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif"><br><br><span style="color:black">In the
meantime, remember that if you need something else or have an additional question, you can
feel free to let me know, and I will be more than happy to assist you.<br> <br>Looking
forward to hearing back from you. Have a wonderful day!<br> <br>My best
regards,</span></span></p></div></div><div><div id="oldsignature"><div><div><p
class="MsoNormal"><strong><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif; color:#4472C4">Melissa
Bermudez</span></strong><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif"><br><span style="color:#7F7F7F">Support
Engineer</span><br><span style="color:#7F7F7F">Azure / Backup and Recovery
Services</span></span><span style="font-size:9.0pt; font-family:"Segoe
UI",sans-serif"><br></span><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif; color:#7F7F7F">Email: </span><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:black"><a
href="mailto:v-mbermudez@microsoft.com">v-mbermudez@microsoft.com</a></span><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif"><br><span
style="color:#7F7F7F">Working Hours: M to F - 7:00 AM to 4:00 PM CST </span></span><span
style="font-size:9.0pt; font-family:"Segoe UI",sans-serif"><br></span><span
style="font-size:11.0pt; font-family:"Calibri",sans-serif; color:#7F7F7F">Manager:
Allan Delgado / </span><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif"><a
href="mailto:v-aldelg@microsoft.com">v-aldelg@microsoft.com</a></span><span
style="font-size:9.0pt; font-family:"Segoe
UI",sans-serif"><br><br></span><strong><span lang="ES-CR" style="font-size:11.0pt;
font-family:"Calibri",sans-serif; color:#767171">Can't reach
me?</span></strong><span style="font-size:11.0pt; font-family:"Calibri",sans-serif;
color:#767171"> Contact ABRS Help / </span><span style="font-size:11.0pt;
font-family:"Calibri",sans-serif; color:black"><a
href="mailto:abrshelpdp@microsoft.com">abrshelpdp@microsoft.com</a></span><span
style="font-size:9.0pt; font-family:"Segoe UI",sans-serif"></span></p></div></div></
div></div></div></div></div></div></div></body></html>
CommunicationDirection : Outbound
CommunicationType : Web
CreatedDate : 2/14/2024 2:24:16 PM
Id : /subscriptions/76cb77fa-8b17-4eab-9493-b65dace99813/providers/Microsoft.Support/supportTickets
/3366336e-bc3faf4f-3970e063-e033-441f-8a49-1e6e1b55f05d/communications/590629b9-44cb-ee11-9079
-6045bdef700d
Name : 590629b9-44cb-ee11-9079-6045bdef700d
ResourceGroupName :
Sender : test@test.com
Subject : RE: test - TrackingID#2402130040005151
Type : Microsoft.Support/communications
Restituisce i dettagli di comunicazione per un ticket di supporto.
PARAMETRI
-DefaultProfile
Il parametro DefaultProfile non è funzionale. Usare il parametro SubscriptionId quando disponibile se si esegue il cmdlet su una sottoscrizione diversa.
Type: System.Management.Automation.PSObject
Parameter Sets: (All)
Aliases: AzureRMContext, AzureCredential
Required: False
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-Filtro
Filtro da applicare all'operazione. È possibile filtrare in base alle proprietà communicationType e createdDate. CommunicationType supporta l'operatore Equals ('eq') e createdDate supporta gli operatori Greater Than ('gt') e Greater Than or Equals ('ge'). È possibile combinare i filtri CommunicationType e CreatedDate in base all'operatore Logical And ('and').
Type: System.String
Parameter Sets: List
Aliases:
Required: False
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-InputObject
Parametro Identity
Type: Microsoft.Azure.PowerShell.Cmdlets.Support.Models.ISupportIdentity
Parameter Sets: GetViaIdentity
Aliases:
Required: True
Position: Named
Default value: None
Accept pipeline input: True (ByValue)
Accept wildcard characters: False
-Nome
Nome della comunicazione.
Type: System.String
Parameter Sets: Get, GetViaIdentitySupportTicket
Aliases: CommunicationName
Required: True
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-SubscriptionId
ID della sottoscrizione di destinazione. Il valore deve essere un UUID.
Type: System.String[]
Parameter Sets: Get, List
Aliases:
Required: False
Position: Named
Default value: (Get-AzContext).Subscription.Id
Accept pipeline input: False
Accept wildcard characters: False
-SupportTicketInputObject
Parametro Identity
Type: Microsoft.Azure.PowerShell.Cmdlets.Support.Models.ISupportIdentity
Parameter Sets: GetViaIdentitySupportTicket
Aliases:
Required: True
Position: Named
Default value: None
Accept pipeline input: True (ByValue)
Accept wildcard characters: False
-SupportTicketName
Nome del ticket di supporto.
Type: System.String
Parameter Sets: Get, List
Aliases:
Required: True
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-In alto
Numero di valori da restituire nell'insieme. Il valore predefinito è 10 e max è 10.
Type: System.Int32
Parameter Sets: List
Aliases:
Required: False
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
CommonParameters
Questo cmdlet supporta i parametri comuni: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction e -WarningVariable. Per altre informazioni, vedere about_CommonParameters.
INGRESSI
Microsoft.Azure.PowerShell.Cmdlets.Support.Models.ISupportIdentity
USCITE
Microsoft.Azure.PowerShell.Cmdlets.Support.Models.ICommunicationDetails
NOTE
COLLEGAMENTI CORRELATI
PARAMETRI
-DefaultProfile
Il parametro DefaultProfile non è funzionale. Usare il parametro SubscriptionId quando disponibile se si esegue il cmdlet su una sottoscrizione diversa.
Type: System.Management.Automation.PSObject
Parameter Sets: (All)
Aliases: AzureRMContext, AzureCredential
Required: False
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-Filtro
Filtro da applicare all'operazione. È possibile filtrare in base alle proprietà communicationType e createdDate. CommunicationType supporta l'operatore Equals ('eq') e createdDate supporta gli operatori Greater Than ('gt') e Greater Than or Equals ('ge'). È possibile combinare i filtri CommunicationType e CreatedDate in base all'operatore Logical And ('and').
Type: System.String
Parameter Sets: List
Aliases:
Required: False
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-InputObject
Parametro Identity
Type: Microsoft.Azure.PowerShell.Cmdlets.Support.Models.ISupportIdentity
Parameter Sets: GetViaIdentity
Aliases:
Required: True
Position: Named
Default value: None
Accept pipeline input: True (ByValue)
Accept wildcard characters: False
-Nome
Nome della comunicazione.
Type: System.String
Parameter Sets: GetViaIdentitySupportTicket, Get
Aliases: CommunicationName
Required: True
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-SubscriptionId
ID della sottoscrizione di destinazione. Il valore deve essere un UUID.
Type: System.String[]
Parameter Sets: List, Get
Aliases:
Required: False
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-SupportTicketInputObject
Parametro Identity
Type: Microsoft.Azure.PowerShell.Cmdlets.Support.Models.ISupportIdentity
Parameter Sets: GetViaIdentitySupportTicket
Aliases:
Required: True
Position: Named
Default value: None
Accept pipeline input: True (ByValue)
Accept wildcard characters: False
-SupportTicketName
Nome del ticket di supporto.
Type: System.String
Parameter Sets: List, Get
Aliases:
Required: True
Position: Named
Default value: None
Accept pipeline input: False
Accept wildcard characters: False
-In alto
Numero di valori da restituire nell'insieme. Il valore predefinito è 10 e max è 10.
Type: System.Int32
Parameter Sets: List
Aliases:
Required: False
Position: Named
Default value: 0
Accept pipeline input: False
Accept wildcard characters: False
CommonParameters
Questo cmdlet supporta i parametri comuni: -Debug, -ErrorAction, -ErrorVariable, -InformationAction, -InformationVariable, -OutVariable, -OutBuffer, -PipelineVariable, -Verbose, -WarningAction e -WarningVariable. Per altre informazioni, vedere about_CommonParameters.
INGRESSI
USCITE
NOTE
COLLEGAMENTI CORRELATI
Collabora con noi su GitHub
L'origine di questo contenuto è disponibile in GitHub, in cui è anche possibile creare ed esaminare i problemi e le richieste pull. Per ulteriori informazioni, vedere la guida per i collaboratori.
