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News and Actions on Sure Step - for Success in CRM Implementations

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Dear partner,

Sure Step is important to secure rapid, solid and effective implementation of the customers CRM application and business changes around CRM processes. This blog post presents you with some important resources for you to secure your business and projects. Use and benefit, power-up and succeed!

Assess your knowledge of Sure Step
Use this free, fast, online assessment to verify how well you know Sure Step. Upon completion of the assessment you will receive a learning plan to help guide you in your efforts to continually enhance your Sure Step implementation skills. Mastering Sure Step enables our partners to minimize risk, improve customer satisfaction, and increase efficiency!

Learn more on PartnerSource here.

Get your success story out
Submit your reference nomination - a customer that is willing to speak with partners and prospect customers and tell how Sure Step and the partner - you  - gave them value during the implementation project and secured the basis for a solid and long term CRM solution.

Contact Sure Step Lead for Denmark and Iceland, Thomas Ødum Halse with your great story on how Sure Step helped improve your implementation projects and secured the customer satisfaction on a higher level.

New Sure Step Partner Case Study Now Available
Learn how a Microsoft Gold Certified Partner experienced fast growth in its Microsoft Dynamics CRM practice, found ways to secure all pending business and use resources more effectively, control costs, and increase customer satisfaction. With sound methodology, best practices, guidance, and documentation, the Microsoft Dynamics Sure Step Methodology proved to be a comprehensive business-enabling resource. Since this partner adopted the methodology, it has used Sure Step to scope every implementation project and close a significant volume of new business. Clearly set expectations and careful planning boost customer confidence and help customers realize solution benefits rapidly. And, with Sure Step tools and materials, the partner minimizes the cost and risk of complex projects, streamlines technical training, and gains valuable efficiencies in its resource utilization.

Read the full case study here and consider how you can benefit in similar ways.

 

For more information, read the announcement on the Sure Step Spring 2009 Release here.

 

Enjoy! :-)

Martin Houlberg Jensen
CRM Evangelist
Microsoft Dynamics CRM team

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