Windows 2012 R2 Explorer.exe crashing Faulting module path: explorerframe.dll

Question

Buongiorno,

su un server con os Windows Server 2012 R2, che non riceve piu' aggiornamenti e sul quale non sono installati sw antivirus, improvvisamente aprendo una finestra di Explorer e' possibile cliccare nella parte laterale sinistra e scorrere folder e file, ma cliccando un elemento nella parte destra della finestra explorer va in crash (chiudendo la finestra e riavviandosi) dovuto pare a explorerframe.dll.

E' un errore noto?

In Eventviewer risulta un Application Error 1000 con i dettagli:

Faulting application name: explorer.exe, version: 6.3.9600.18231, time stamp: 0x56b8c9f1

Faulting module name: explorerframe.dll, version: 6.3.9600.19062, time stamp: 0x5b1ea4fa

Exception code: 0xc0000005

Fault offset: 0x000000000016a5ff

Faulting process id: 0x1e58

Faulting application start time: 0x01db77b04b49130c

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\system32\explorerframe.dll

Report Id: 5b001aa5-e3cf-11ef-8e64-901b0e44b471

Faulting package full name:

Faulting package-relative application ID:

con dettagli:

• <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
• <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2025-02-05T14:42:00.000000000Z" /> <EventRecordID>506173</EventRecordID> <Channel>Application</Channel> <Computer>srvr.d78.local</Computer> <Security /> </System>
• <EventData> <Data>explorer.exe</Data> <Data>6.3.9600.18231</Data> <Data>56b8c9f1</Data> <Data>explorerframe.dll</Data> <Data>6.3.9600.19062</Data> <Data>5b1ea4fa</Data> <Data>c0000005</Data> <Data>000000000016a5ff</Data> <Data>1e58</Data> <Data>01db77b04b49130c</Data> <Data>C:\Windows\explorer.exe</Data> <Data>C:\Windows\system32\explorerframe.dll</Data> <Data>5b001aa5-e3cf-11ef-8e64-901b0e44b471</Data> <Data /> <Data /> </EventData> </Event>

Grazie

LC