Creating an Outbound-Calling Application

Microsoft Speech Server (MSS) supports the ability to place outbound calls to notify the called party of a particular event, by either playing a message or starting a dialog interaction. Possible scenarios include:

• A school notifying parents that today is a snow day and that school has been cancelled.
• An airline notifying passengers that their flight has been cancelled, and then moving into a dialog interaction allowing the passengers to rebook a flight or change a connecting flight.
• A bank notifying a customer of an overdrawn account, or of a single transaction on a credit card that exceeds a certain amount.

The topics in this section cover components of outbound-calling applications, and some of the procedures for building an outbound-calling application.

Microsoft Speech Server Support for Outbound-Calling Applications

See Microsoft Speech Server Support for Outbound-Calling Applications for information about the implementation of outbound calling support on MSS.

Setting Up a Message Queue

See Setting Up a Message Queue for information on installing Microsoft Message Queue if necessary, and setting up a message queue to support outbound calling.

Building an Outbound-Calling Application

See Building an Outbound-Calling Application for information on using Speech Application SDK to build outbound-calling applications.

See Also

Building Speech Applications