Ratings and reviews
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| End users by admins, makers, or analysts |  Oct 1, 2019 |
Feb 1, 2020 |
Business value
Customers have an expectation to see customer-driven product ratings and reviews presented to them as part of the learn-and-buy experience in an e-commerce site. This feature will enable customers to rate products and provide reviews. The reviews can be moderated by the merchandising manager and marketing manager to ensure the quality and compliance of their e-commerce site. The feature will be omnichannel in nature and support the display of ratings and reviews online, in the store, and in the customer call center.
Feature details
Shoppers today expect to voice their opinions on the products they buy, making ratings and reviews a must-have for any e-commerce store. Ratings and reviews should be available across different channels. Dynamics 365 Commerce provides this service out of the box, without requiring a separate provider. It includes a flexible UX with variants for matching your site’s look. Compelling features include:
- The most helpful and critical reviews
- Word clouds
- World-class scale and performance
- Rich administration dashboards for:
- Moderation
- Business intelligence (BI) reporting
- Analytics
Ratings and reviews will not be limited to e-commerce sites. Ratings and reviews will also be provided in store and customer call centers so that sales and support staff can inform customers and enable them to make the best purchasing decisions.
See also
Feature exploration (video)
Ratings and reviews overview (docs)