Troubleshooting the Catalog System
This section contains information related to troubleshooting some problems that you might encounter in your catalog implementations.
Event Viewer
Commerce Server Core Systems stores all events and errors in a single event log. You can view this log by using the Event Viewer provided with the operating system.
Common Errors
No UI or Unable to Edit the UI
When this error occurs, you might not be able to see the UI; or you might be able to see it but not be able to edit it. You might also get an error dialog. This error happens if you do not have the correct authorization permissions. To fix the problem, you need to add yourself as an administrator. To do this, see Managing Authorization Policies.
Catalog Web Service is Unavailable
If you get the following dialog there is a problem with your authentication.
.bmp "Error message for Catalog Web Service unavailable")
This error means that you do not have the necessary permissions to access the database. Use the Event Viewer to see the specific error. To set up the correct authentication, see Securing the Deployment.
Web.config Settings
The Web.config file contains settings that control the size of the files that are imported. If you get errors when importing files, you might want to increase the value of the maxUploadFileSize attribute of the catalogWebService Element.
The maxSearchResults attribute of the catalogWebService Element controls the amount of data returned from a search. The default value is 500. If you want more results, increase this value.