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Account Upgrades

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Customers can upgrade their account plan using the self-serve plans experience found in Game Manager.

Account Plans

A PlayFab account has five plan options:

  1. FREE TO START : This plan has no cost to the customer. Studios that belong to free accounts may only contain titles that are in development mode. Once a title reaches its development mode limits, it must be launched by upgrading to a paid plan. To learn how to launch a title, see Title Launches.Once a title reaches its development mode limits, it must be launched by upgrading to a paid plan. To learn how to launch a title, see Title Launches.
  2. PAY-AS-YOU-GO : This paid plan has no monthly base rate. Accounts are only charged for their monthly consumption for live titles.
  3. STANDARD : This paid plan has a monthly base rate and private support options (Paid Technical Support). This plan comes with included meter usage amounts that live titles associated with the account may access. Once the included meter amounts have been used, the account will be charged for additional consumption.
  4. PREMIUM : This paid plan has a monthly base rate and private support options (Paid Technical Support). This plan comes with more included meter usage than the Standard plan. Once the included meter amounts have been used, the account will be charged for additional consumption.
  5. ENTERPRISE : An Enterprise account has a monthly base rate and private support channels that offer 24/7 assistance. This plan comes with more included meter usage than the Premium plan. Once the included meter amounts have been used, the account will be charged for additional consumption. An account can upgrade to an Enterprise plan through contacting the PlayFab Team .

The base rate's included consumption is cumulative across titles linked to an account.

[! NOTE] All PlayFab account plans adhere to the PlayFab Terms of Service.

Understanding the Account-Studio-Title Relationship

An account is linked to one Studio and a Studio may be linked to many titles. Upgrades are executed at the account level and launches are executed at the Title level. Image: Account-Studio-Title Relationship

Changing Plans

You can change your account's plan via Game Manager using the Plan Recommendation and Plan Selection pages. Plan changes are scheduled for the beginning of the next billing period.

Upgrading from Free to Start

You can upgrade your account plan at any time on the My Studios and Titles page. Use the following steps to upgrade your account from Free to Start. Upgrading an account will upgrade all studios owned by the account.

  1. Log in to PlayFab.com.

  2. On the My Studios and Titles page, locate the header of a Studio whose linked account should be upgraded. Select Upgrade Account.

    1. Through the Plan Recommendation page, you can see your account's meter usage for the past 30 days, your current plan, and a recommended plan based upon your usage. On each plan, you can see the estimated monthly cost given your historic usage. To change your plan, select Proceed with plan.

  4. On the Plan Selection page, the recommended plan will be automatically selected, though you can select any plan your account is eligible for. Titles can be launched in conjunction with the plan change. Select any titles to launch. The Next button will open the next tab.

  5. Enter Contact Information and Payment Information to move to the Review page. Select Confirm this Plan to complete the account upgrade.

  6. Once you upgrade your account, on the Studio Settings page under the Studio Plan section, you will see your current plan as well as the scheduled plan and date of schedule.

After an account is upgraded, the provided payment instrument is charged a monthly base rate per account in addition to usage charges for launched titles.

Upgrading and Downgrading

You can upgrade or downgrade your account plan at any time on the Studio Settings page of any studio owned by the account. Use the following steps to change your account's plan. Changing the account plan will change all studios owned by the account.

  1. Log in to PlayFab.com.

  2. On the My Studios and Titles page, locate the header of a Studio whose linked account should be upgraded. Select the options button indicated by the 3 dots and select Studio Settings. On the Studio Settings page, locate the header of a Studio whose linked account should be upgraded. Select Change Plan.

    1. Through the Plan Recommendation page, you can see your account's meter usage for the past 30 days, your current plan, and a recommended plan based upon your usage. On each plan, you can see the estimated monthly cost given your historic usage. To change your plan, select Proceed with plan.

  4. On the Plan Selection page, the recommended plan will be automatically selected, though you can select any plan your account is eligible for. Titles can be launched in conjunction with the plan change. Select any titles to launch. The Next button will open the next tab.

  5. Enter Contact Information and Payment Information to move to the Review page. Select Confirm this Plan to complete the account upgrade.

  6. Once you upgrade your account, on the Studio Settings page under the Studio Plan section, you will see your current plan as well as the scheduled plan.

Upgrading to Enterprise

Any account is eligible to upgrade to an Enterprise account plan. The PlayFab team must be contacted to upgrade to an Enterprise account plan. Contact PlayFab

FAQ

How do I know which subscription plan my account and its associated studios are currently on? There are two ways to know which plan your account is currently on.

1. Presence of Upgrade Account Button: Navigate to the "My Studios" page. If a Studio displays the Upgrade Account button, the Studio and its associated account are currently free and have no account plan (1).

2. Base Rate Amount: While on the "My Studios" page, if no "Upgrade Account" button is present, navigate to the Billing Summary page (3). A lack of the Upgrade Account button means that the Studio and its associated account are on a paid subscription plan.

The amount of the base rate will represent the paid subscription plan of an account. A Base Rate of $99 indicates that the Studio and its associated account are on the Standard plan. A base rate of $1999 indicates that the Studio and its associated account are on the Premium plan. The Premium plan can only be acquired through contacting PlayFab.

How do I know which subscription plan I am upgrading my account to? All accounts upgraded through Game Manager are automatically upgraded to the Standard plan, as indicated by the agreed-to base rate listed within the Upgrade Account(1) flow.

To upgrade to a Premium plan, please contact PlayFab.