SLA table/entity reference (Microsoft Dynamics 365 Customer Service)
Contains information about the tracked service-level KPIs for cases that belong to different customers.
Note
The Microsoft Dynamics 365 Customer Service SLA table extends the Microsoft Dynamics 365 SLA table.
Customized columns/attributes
Microsoft Dynamics 365 Customer Service modifies the definition of columns/attributes defined in other solutions. Listed by SchemaName.
ObjectTypeCode
Changes from ObjectTypeCode (Microsoft Dataverse)
ObjectTypeCode Choices/Options
| Value | Label |
|---|---|
| 10456 | Derived insights related entity |
| 10457 | Entity derived insights |
| 10458 | External CRM |
| 10459 | External Record |
| 10460 | msdyn_rawinsight |
| 10461 | msdyn_rawinsightentitylink |
| 10462 | Tagged Record |
| 10463 | Copilot for Sales customer list |
| 10464 | msdyn_vivaentitysetting |
| 10465 | msdyn_vivaorgextensioncred |
| 10466 | msdyn_vivaorgsetting |
| 10467 | msdyn_vivausersetting |
| 10468 | Sales Copilot Insight |
| 10469 | Org level settings for Sales Copilot apps |
| 10470 | Sales Copilot User Setting |
| 10471 | App profile |
| 10472 | Application Extension |
| 10473 | Application Tab Template |
| 10474 | App profile role mapping |
| 10475 | Notification Field |
| 10476 | Notification Template |
| 10477 | Session Template |
| 10478 | Template Parameter |
| 10484 | Channel Integration Framework v1.0 Provider |
| 10485 | Notification Field (Deprecated) |
| 10486 | Notification Template (Deprecated) |
| 10487 | App Parameter Definition (Deprecated) |
| 10488 | Session Templates (Deprecated) |
| 10489 | Application Tab Template (Deprecated) |
| 10490 | Parameter (Deprecated) |
| 10491 | Template Tag (Deprecated) |
| 10492 | Application Type (Deprecated) |
| 10501 | Channel Integration Framework v2.0 Provider |
| 10503 | Conversation Data (Deprecated) |
| 10504 | KPI Event Data |
| 10505 | KPI Event Definition |
| 10506 | Session Data (Deprecated) |
| 10507 | Session Participant Data (Deprecated) |
| 10508 | Channel Definition |
| 10509 | Channel Definition Consent |
| 10510 | Channel Definition Locale |
| 10511 | Channel Instance |
| 10512 | Channel Instance Account |
| 10513 | Channel Message Attachment |
| 10514 | Channel Message Context Part |
| 10515 | Channel Message Part |
| 10516 | Consuming Application |
| 10517 | msdyn_DefExtendedChannelInstance |
| 10518 | msdyn_DefExtendedChannelInstanceAccount |
| 10519 | Productivity pane configuration |
| 10520 | Pane tab configuration |
| 10521 | Pane tool configuration |
| 10523 | Agent script |
| 10524 | Agent script step |
| 10526 | Action Input Parameter |
| 10527 | Action Output Parameter |
| 10528 | Macro Action Template |
| 10529 | Macro Solution Configuration |
| 10530 | Macro Connector |
| 10531 | Macro Run History |
| 10532 | Parameter definition |
| 10535 | Adaptive Card Configuration |
| 10536 | Smartassist configuration |
| 10538 | Read Tracker |
| 10539 | Read tracking enabled information |
| 10540 | Microsoft Teams Graph resource Entity |
| 10541 | msdyn_msteamssetting |
| 10542 | msdyn_msteamssettingsv2 |
| 10543 | Microsoft Teams Collaboration entity |
| 10544 | Teams Dialer Admin settings |
| 10545 | Teams Contact Suggestion by AI |
| 10546 | Contact suggestion rule |
| 10547 | Contact suggestion ruleset |
| 10548 | Microsoft Teams chat association entity |
| 10549 | Microsoft Teams chat suggestion |
| 10550 | Microsoft Orgchart node entity |
| 10551 | Forecast Manual Adjustment History |
| 10552 | Distributed Lock |
| 10553 | Entity Delta Change |
| 10554 | File Upload Status Tracker |
| 10555 | Forecast |
| 10556 | Forecast Configuration |
| 10557 | Forecast definition |
| 10558 | Forecasting Cache |
| 10559 | Forecast Insights |
| 10560 | Forecast |
| 10561 | Forecast Prediction Data |
| 10562 | Forecast Prediction Status |
| 10563 | Forecast recurrence |
| 10564 | Recompute Tracker |
| 10565 | Forecast Recurrence |
| 10566 | ShareAs Configuration |
| 10567 | Customer email communication |
| 10568 | GDPRData |
| 10569 | ODOSFeatureMetadata |
| 10570 | ODOSMetadata |
| 10571 | Recurring Sales Action |
| 10572 | Recurring Sales Action V2 |
| 10573 | msdyn_relationshipinsightsunifiedconfig |
| 10574 | siconfig |
| 10575 | SI Key Value Config |
| 10576 | Usage Metric |
| 10577 | Action Card Regarding |
| 10578 | Action Card Role Setting |
| 10579 | EntityRankingRule |
| 10580 | flowcardtype |
| 10581 | salesinsightssettings |
| 10582 | Action Card Usage |
| 10583 | Action Card Usage Aggregation |
| 10584 | Auto Capture Rule |
| 10585 | Auto Capture Settings |
| 10586 | UntrackedAppointment |
| 10587 | Suggested Activity |
| 10588 | Suggested Activity Data Source |
| 10589 | Suggested Contact |
| 10590 | Suggested Contacts Data Source |
| 10591 | Notes analysis Config |
| 10592 | icebreakersconfig |
| 10593 | dealmanageraccess |
| 10594 | Deal manager settings |
| 10595 | Account KPI Item |
| 10596 | Activity Analysis CleanUp State |
| 10597 | Relationship Analytics Config |
| 10598 | Contact KPI Item |
| 10599 | Daily Kpis for account |
| 10600 | Daily kpis for contact |
| 10601 | Daily kpis for lead |
| 10602 | Daily kpis for Opportunity |
| 10603 | Lead KPI Item |
| 10604 | Most Contacted |
| 10605 | Most Contacted By |
| 10606 | Opportunity KPI Item |
| 10607 | Relationship Analytics Metadata |
| 10608 | Similar entities feature importance |
| 10609 | wkwcolleaguesforcompany |
| 10610 | wkwcolleaguesforcontact |
| 10611 | wkwconfig |
| 10612 | Attribute Influence Statistics |
| 10613 | Prediction Computation Operation |
| 10614 | Prediction Model Status |
| 10615 | Prediction Scheduled Operation |
| 10616 | Predictive Model Score |
| 10617 | Predictive Score |
| 10618 | Predictive Scoring Sync Status |
| 10619 | Real Time Scoring |
| 10620 | Real Time Scoring Operation |
| 10621 | Submodel Definition |
| 10622 | Time spent in BPF |
| 10623 | Training Result |
| 10624 | OpportunityModelConfig |
| 10625 | LeadModelConfig |
| 10626 | ModelPreviewStatus |
| 10627 | Profile Album |
| 10628 | Post Configuration |
| 10629 | Post Rule Configuration |
| 10630 | Wall View |
| 10631 | Filter |
| 10632 | Customer Voice alert |
| 10633 | Customer Voice alert rule |
| 10634 | Customer Voice survey email template |
| 10635 | Customer Voice file response |
| 10636 | Customer Voice localized survey email template |
| 10637 | Customer Voice project |
| 10638 | Customer Voice survey question |
| 10639 | Customer Voice survey question response |
| 10640 | Customer Voice satisfaction metric |
| 10641 | Customer Voice survey |
| 10642 | Customer Voice survey invite |
| 10643 | Customer Voice survey reminder |
| 10644 | Customer Voice survey response |
| 10645 | Customer Voice unsubscribed recipient |
| 10646 | Customer Service Key Value Configuration |
| 10647 | AddToCalendar style |
| 10648 | basestyle |
| 10649 | Button style |
| 10650 | Code style |
| 10651 | Column style |
| 10652 | Content Block |
| 10653 | Divider style |
| 10654 | General styles |
| 10655 | imagestyle |
| 10656 | Layout Style |
| 10657 | QR code style |
| 10658 | Text style |
| 10659 | Video style |
| 10660 | App state |
| 10661 | CSAdminConfig |
| 10662 | Custom API Ruleset Configuration |
| 10663 | Decision contract |
| 10664 | Decision rule set |
| 10665 | Rulesetentitymapping |
| 10666 | Routing diagnostic item |
| 10667 | Routing diagnostic |
| 10668 | Template Rule Set |
| 10669 | Inbox card configuration |
| 10670 | Inbox Configuration |
| 10671 | Inbox Entity Configuration |
| 10672 | App Profile Copilot Configuration |
| 10673 | Swarm |
| 10674 | Swarm participant |
| 10675 | Swarm participant rule |
| 10676 | Swarm role |
| 10677 | Swarm skill |
| 10678 | Swarm template |
| 10679 | Autonomous case creation and update rules |
| 10680 | Entity Attachment |
| 10681 | Time Tracker |
| 10682 | Customer feedback survey |
| 10683 | Customer feedback survey invite |
| 10684 | Customer feedback survey response |
| 10685 | msdyn_surveyconfig |
| 10686 | Survey setting |
| 10687 | Entity Attribute Prediction Rule |
| 10688 | Email Sentiment |
| 10689 | Master Entity Routing Configuration |
| 10690 | Routing Rule Set Setting |
| 10691 | Assignment Configuration |
| 10692 | Assignment Configuration Step |
| 10693 | Capacity Profile |
| 10694 | Overflow Action Config |
| 10695 | Preferred Agent |
| 10696 | Preferred Agent Customer Identity |
| 10697 | Preferred Agent Routed Entity |
| 10698 | Routing configuration |
| 10699 | Routing configuration step |
| 10700 | Bot Channel Registration |
| 10701 | Channel Configuration |
| 10702 | Channel State Configuration |
| 10703 | Provisioning State |
| 10704 | AdminAppState |
| 10705 | Agent Status history |
| 10706 | Power BI Configuration |
| 10707 | Authentication Settings |
| 10708 | Auth Settings Entry |
| 10709 | Quick reply |
| 10710 | Entity Routing Context |
| 10711 | Channel Capability |
| 10712 | Conversation Action |
| 10713 | Conversation Action Locale |
| 10714 | Conversation Message Block |
| 10715 | DeletedConversation |
| 10716 | Deprecated Workstream Entity Configuration |
| 10717 | Entity |
| 10718 | Ongoing conversation (Deprecated) |
| 10719 | Live work item event |
| 10720 | Work Stream |
| 10721 | Masking Rule |
| 10722 | Auto block rule |
| 10723 | Bot Channel Registration Secret |
| 10724 | Omnichannel channel api conversation privilege |
| 10725 | Omnichannel channel api message privilege |
| 10726 | Channel api method mapping |
| 10727 | External context |
| 10728 | Flagged spam |
| 10729 | Language |
| 10730 | Conversation |
| 10733 | Context item value |
| 10734 | Live Work Item Participant (Deprecated) |
| 10735 | Conversation Sentiment |
| 10736 | Context variable |
| 10737 | Localization |
| 10738 | OC Payment Profile |
| 10739 | Recording |
| 10740 | Omnichannel Request |
| 10741 | Rich message |
| 10742 | Rich message map |
| 10743 | Rule Item |
| 10744 | Sentiment daily topic |
| 10745 | Sentiment daily topic keyword |
| 10746 | Sentiment daily topic trending |
| 10747 | Session |
| 10748 | Session Participant Event |
| 10749 | Session Sentiment |
| 10750 | Message |
| 10751 | Tag |
| 10752 | Geo Location Provider |
| 10753 | Omnichannel Configuration |
| 10754 | Omnichannel Personalization |
| 10755 | Omnichannel Queue (Deprecated) |
| 10756 | Omnichannel Sync Config |
| 10757 | Operating Hour |
| 10758 | Personal quick reply |
| 10759 | Personal sound setting |
| 10760 | Persona Security Role Mapping |
| 10761 | Presence |
| 10762 | Provider |
| 10763 | RoutingRequest |
| 10764 | Search Configuration |
| 10765 | Sentiment analysis |
| 10766 | Session event |
| 10767 | Session participant |
| 10768 | Audio File |
| 10769 | Sound notification setting |
| 10770 | Transcript |
| 10771 | UR notification template |
| 10772 | UR Notification Template Mapping |
| 10773 | User settings |
| 10774 | Self service |
| 10781 | Agent capacity update history |
| 10782 | Bookable Resource Capacity Profile |
| 10783 | Work stream capacity profile |
| 10784 | Conversation Capacity profile |
| 10785 | Agent Capacity Profile Unit |
| 10786 | Agent Channel State |
| 10787 | Agent Status |
| 10788 | Agent Group |
| 10789 | Agent Group Language |
| 10790 | Agent Group Membership |
| 10791 | Agent Group Region |
| 10792 | Agent Language |
| 10793 | Agent Region |
| 10794 | Language Hierarchy |
| 10795 | Region |
| 10796 | Conversation Characteristic |
| 10797 | Session Characteristic |
| 10798 | Skill Attachment Rule |
| 10799 | Attach Skill |
| 10800 | Model training details |
| 10801 | Training data import configuration |
| 10802 | Characteristic mapping |
| 10803 | Training record |
| 10804 | Skill finder model |
| 10805 | Effort estimate |
| 10806 | Effort estimation model |
| 10807 | Effort model training details |
| 10808 | ConversationInsight |
| 10809 | Active ICD Extension |
| 10810 | Entity-Workstream Map |
| 10811 | ICD Extension |
| 10812 | Lock Status |
| 10813 | Omnichannel agent assignment custom api privilege |
| 10814 | Conversation Action Item |
| 10815 | Conversation Aggregated Insights |
| 10816 | Comment |
| 10817 | Conversation Participant Insights |
| 10818 | Conversation Participant Sentiment |
| 10819 | Conversation Question |
| 10820 | Conversation Segment Sentiment |
| 10821 | Conversation Sentiment |
| 10822 | Conversation Signal |
| 10823 | Conversation Subject |
| 10824 | Conversation Summary Suggestion |
| 10825 | Conversation System Tag |
| 10826 | Conversation Tag |
| 10827 | Recording (Deprecated) |
| 10828 | SCI Conversation |
| 10829 | Custom Email Highlight |
| 10830 | Custom Highlight |
| 10831 | Custom Publisher |
| 10832 | EnvironmentSettings |
| 10833 | UserSettings |
| 10834 | CatalogEventStatusConfiguration |
| 10835 | Configuration |
| 10836 | Trigger |
| 10837 | Triggers To Sdk Message Processing Steps |
| 10838 | EventParameterMetadata |
| 10839 | TrackingContext |
| 10840 | Marketing feature configuration |
| 10841 | msdynmkt_experimentv2 |
| 10842 | ACS channel instance |
| 10843 | ACS channel instance account |
| 10844 | Infobip channel instance |
| 10845 | Infobip channel instance account |
| 10846 | Link mobility channel instance |
| 10847 | Link mobility channel instance account |
| 10848 | MockSmsProvider channel instance |
| 10849 | MockSmsProvider channel instance account |
| 10850 | TeleSign channel instance |
| 10851 | TeleSign channel instance account |
| 10852 | Twilio channel instance |
| 10853 | Twilio channel instance account |
| 10854 | Vibes channel instance |
| 10855 | Vibes channel instance account |
| 10856 | Predefined Placeholder |
| 10857 | Metadata Entity Relationship |
| 10858 | Metadata Item |
| 10859 | Metadata Store State |
| 10860 | DigitalSellingActiveTask |
| 10861 | DigitalSellingCompletedTask |
| 10862 | Sales Tag |
| 10863 | Sequence |
| 10864 | Sequence Stat |
| 10865 | Sequence Target |
| 10866 | Sequence Target Step |
| 10867 | Sequence Template |
| 10869 | sabackupdiagnostic |
| 10870 | SABatchRunInstance |
| 10871 | salesroutingdiagnostic |
| 10872 | SARunInstance |
| 10873 | Segment |
| 10874 | segmentsetting |
| 10875 | Segment property |
| 10876 | SegmentsUtil |
| 10877 | Assignment Rule |
| 10878 | Seller attribute |
| 10879 | Seller attribute value |
| 10880 | Assignment Map |
| 10881 | Sales Assignment Setting |
| 10882 | Sales routing run |
| 10884 | Extended User Setting |
| 10885 | Sales acceleration insights |
| 10886 | Sales Acceleration settings |
| 10887 | Insight |
| 10888 | Work List Suggestion |
| 10889 | Work list suggestion source |
| 10890 | Work List View Configuration |
| 10891 | Work Queue Record |
| 10892 | Work Queue Record State |
| 10893 | Work list user setting |
| 10894 | WQDataSource |
| 10895 | Suggestion Assignment Rule |
| 10896 | Suggestion Principal Object Access |
| 10897 | Suggestion Seller Priority |
| 10898 | Data Hygiene Setting Info |
| 10899 | Duplicate Detection Plugin Run |
| 10900 | Duplicate Lead Mapping |
| 10901 | Lead Hygiene Setting |
| 10902 | Linked Entity Attribute Validity |
| 10903 | Sales provisioning request |
| 10904 | SalesOmnichannel Message |
| 10905 | Text message template |
| 10906 | Data Analytics Admin Settings (Deprecated) |
| 10907 | Data Analytics Report |
| 10908 | Insights |
| 10909 | Sales acceleration reports |
| 10911 | Bot Session |
| 10912 | Automated action rule |
| 10913 | Automated action rules mapping |
| 10914 | Agent Copilot Setting |
| 10915 | Copilot Summarization Setting |
| 10916 | intent |
| 10917 | intentattribute |
| 10918 | intentattributeset |
| 10919 | intentattribute_entity |
| 10920 | Intent Config |
| 10921 | intententity |
| 10922 | LOB Backfill Status |
| 10923 | Line of Business |
| 10924 | msdyn_intentfamily_harvestingconfiguration |
| 10925 | msdyn_intentfeature_configuration |
| 10926 | Intent Group Condition |
| 10927 | msdyn_intentharvesting_batchjobstatus |
| 10928 | msdyn_intentharvesting_batchjobstatusdetail |
| 10929 | msdyn_intentharvesting_provisioning_status |
| 10930 | Intent Solution Map |
| 10931 | msdyn_intentsolution_mappingconfiguration |
| 10932 | Case Enrichment |
| 10933 | Case follow up and closure configuration |
| 10934 | Case Suggestion |
| 10935 | Case Suggestion Request Payload |
| 10936 | Case Suggestions Data Souce |
| 10937 | Agent Preference For Copilot |
| 10938 | Copilot assisted case form fill settings |
| 10939 | Copilot Interaction |
| 10940 | Copilot Interaction Data |
| 10941 | Copilot knowledge interaction |
| 10942 | Copilot Transcript |
| 10943 | Copilot Transcript Data |
| 10944 | KB Enrichment |
| 10945 | Knowledge Article Suggestion |
| 10946 | Knowledge Article Suggestion Data Source |
| 10947 | Next Action |
| 10948 | Service Copilot Plugin |
| 10949 | Service Copilot Plugin Action |
| 10950 | Service Copilot Plugin Role |
| 10951 | Suggestion Interaction |
| 10952 | Suggestion request payload |
| 10953 | Suggestions Model Summary |
| 10954 | Suggestions Setting |
| 10955 | Data Analytics User Customized Report |
| 10956 | Data Analytics Dataset |
| 10957 | Data Analytics Workspace |
| 10958 | Report Bookmark |
| 10959 | Agent Resource Forecasting |
| 10960 | [Deprecated] Dynamics Customer Service Analytics |
| 10961 | Case Topic |
| 10962 | Case Topic Setting |
| 10963 | Case Topic Summary |
| 10964 | Case topic Incident mapping |
| 10965 | Customer Service historical analytics |
| 10966 | Forecast |
| 10967 | Knowledge analytics |
| 10968 | Model Customization analytics |
| 10969 | UR RecordRouting Real-time Analytics |
| 10970 | Forecast Summary and Setting |
| 10971 | Keywords Description Suggestion Setting |
| 10972 | Conversation Summary Interaction |
| 10973 | Conversation Summary Setting |
| 10974 | Conversation Topic |
| 10975 | Conversation Topic Setting |
| 10976 | Conversation Topic Summary |
| 10977 | Conversation topic Conversation mapping |
| 10978 | Omnichannel historical analytics |
| 10979 | Omnichannel voice historical analytics (preview) (Deprecated) |
| 10980 | Omnichannel Realtime analytics |
| 10981 | Copilot Analytics |
| 11048 | Booking Setup Metadata |
| 11049 | Requirement Group |
| 11050 | Bookable Resource Association |
| 11051 | Requirement Organization Unit |
| 11052 | Requirement Relationship |
| 11053 | Client Extension |
| 11054 | Actual |
| 11055 | Requirement Characteristic |
| 11056 | Configuration |
| 11058 | Booking Alert |
| 11059 | Booking Alert Status |
| 11060 | Booking Change |
| 11061 | Booking Rule |
| 11062 | Business Closure |
| 11063 | Organizational Unit |
| 11064 | Priority |
| 11065 | Requirement Resource Category |
| 11066 | Requirement Resource Preference |
| 11067 | Requirement Status |
| 11068 | Resource Requirement |
| 11069 | Resource Requirement Detail |
| 11070 | Resource Territory |
| 11071 | Schedule Board Setting |
| 11072 | Scheduling Parameter |
| 11073 | System User Scheduler Setting |
| 11074 | Fulfillment Preference |
| 11075 | Time Group Detail |
| 11076 | Transaction Origin |
| 11077 | Work Template |
| 11078 | Optimization Request |
| 11079 | Requirement Change |
| 11080 | Requirement Dependency |
| 11081 | Scheduling Feature Flag |
| 11082 | Scheduling Scope |
One-to-Many relationships
These relationships are one-to-many. Listed by SchemaName.
msdyn_bookingalert_sla_slaid
Many-To-One Relationship: msdyn_bookingalert msdyn_bookingalert_sla_slaid
| Property | Value |
|---|---|
| ReferencingEntity | msdyn_bookingalert |
| ReferencingAttribute | slaid |
| ReferencedEntityNavigationPropertyName | msdyn_bookingalert_sla_slaid |
| IsCustomizable | True |
| AssociatedMenuConfiguration | AvailableOffline: True Behavior: UseCollectionNameGroup: DetailsLabel: MenuId: null Order: 10001 QueryApi: null ViewId: 7f15e2bb-305a-468f-9af7-be865755a984 |
msdyn_bookingalert_sla_slainvokedid
Many-To-One Relationship: msdyn_bookingalert msdyn_bookingalert_sla_slainvokedid
| Property | Value |
|---|---|
| ReferencingEntity | msdyn_bookingalert |
| ReferencingAttribute | slainvokedid |
| ReferencedEntityNavigationPropertyName | msdyn_bookingalert_sla_slainvokedid |
| IsCustomizable | True |
| AssociatedMenuConfiguration | AvailableOffline: True Behavior: DoNotDisplayGroup: DetailsLabel: MenuId: null Order: QueryApi: null ViewId: 00000000-0000-0000-0000-000000000000 |
See also
Dataverse table/entity reference
Dataverse Web API Reference
sla