Langues et codes régionaux pris en charge pour le canal vocal
Omnicanal pour Customer Service contient une suite de capacités qui étendent la puissance de Dynamics 365 Customer Service Enterprise pour permettre aux organisations de se connecter et d’interagir instantanément avec leurs clients sur les canaux de messagerie numérique. Une licence supplémentaire est requise pour accéder à Omnichannel pour Customer Service. Pour plus d’informations, voir les pages Vue d’ensemble de la tarification de Dynamics 365 Customer Service et Plan de tarification de Dynamics 365 Customer Service.
Important
Les capacités et les fonctionnalités de Power Virtual Agents font maintenant partie de Microsoft Copilot Studio, suite à des investissements significatifs dans l’IA générative et des intégrations améliorées dans Microsoft Copilot.
Certains articles et captures d’écran peuvent faire référence à Power Virtual Agents pendant que nous mettons à jour la documentation et le contenu de la formation.
Cet article fournit des informations sur les langues et les codes régionaux pris en charge pour le canal vocal.
Langues et codes régionaux pris en charge
Omnicanal pour Customer Service utilise le service de reconnaissance vocal d’Azure Cognitive Services pour la transcription. Ainsi, toutes les langues prises en charge par la reconnaissance vocale peuvent être transcrites. Pour plus d’informations : Documentation sur la reconnaissance vocale
Note
- La prise en charge de la voix et de la RVI de bout en bout n’est disponible que si une langue est prise en charge dans Copilot Studio et Omnicanal pour Customer Service.
- Les informations de sentiment et les informations générées par l’IA sont facultatives pour la fonctionnalité vocale.
Consultez les informations du tableau suivant pour connaître les langues et les codes régionaux pris en charge.
| Langage | Code de paramètres régionaux | Canal vocal | Copilot Studio | Reconnaissance vocale | Synthèse vocale | Sentiment | Suggestions IA | Prise en charge linguistique dans l’interface utilisateur |
|---|---|---|---|---|---|---|---|---|
| Afrikaans - Afrique du sud | af- ZA |
x | x | x | x | x | x | x |
| Amharique | am- ET |
x | x | x | x | x | x | x |
| Arabe - Algérie | ar-DZ |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Bahreïn | ar-BH |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Égypte | ar-EG |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Irak | ar-IQ |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Israël | ar-IL |
x | x | ✔ | x | x | x | x |
| Arabe - Jordanie | ar-JO |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Koweït | ar-KW |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Liban | ar-LB |
x | x | ✔ | x | x | x | x |
| Arabe - Libye | ar-LY |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Maroc | ar-MA |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Oman | ar-OM |
x | x | ✔ | x | x | x | x |
| Arabe - Autorité palestinienne | ar-PS |
x | x | ✔ | x | x | x | x |
| Arabe - Qatar | ar-QA |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Arabie saoudite | ar-SA |
✔ | x | ✔ | ✔ | ✔ | ✔ | ✔ |
| Arabe - Syrie | ar- SY |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Tunisie | ar-TN |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Émirats arabes unis | ar-AE |
x | x | ✔ | ✔ | x | x | x |
| Arabe - Yémen | ar-YE |
x | x | ✔ | ✔ | x | x | x |
| Arménien | hy |
x | x | x | x | x | x | x |
| Assamais | as |
x | x | x | x | x | x | x |
| Azerbaïdjanais | az |
x | x | x | x | x | x | x |
| Bangali - Bangladesh | bn-BD |
x | x | x | x | x | x | x |
| Bachkir | ba |
x | x | x | x | x | x | x |
| Basque | eu-ES |
x | x | x | x | x | x | ✔ |
| Bangla - Inde | bn-IN |
x | x | x | x | x | x | x |
| Bosniaque (latin) | bs |
x | x | x | x | x | x | x |
| Bulgare | bg-BGC UI |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Birman - Myanmar | my-MM |
x | x | x | x | x | x | x |
| Catalan | ca |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Chinois – Chine - Mandarin | zh-CN |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Chinois – Hong Kong R.A.S. – Cantonais | zh-HK |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Chinois – Taïwan – Traditionnel | zh-TW |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Chinois - Littéraire | lzh |
x | x | x | x | x | x | x |
| Croate - Croatie | hr-HR |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Tchèque - République tchèque | cs-CZ |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Danois - Danemark | da-DK |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Dari | prs |
x | x | x | x | x | x | x |
| Maldivien | dv |
x | x | x | x | x | x | x |
| Néerlandais - Belgique | nl-BE |
✔ | x | ✔ | ✔ | x | x | x |
| Néerlandais - Pays-Bas | nl-NL |
✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Anglais - Australie | en-AU |
✔ | x | ✔ | ✔ | x | x | x |
| Anglais - Canada | en-CA |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Ghana | en-GH |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Hong Kong R.A.S. | en-HK |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Inde | en-IN |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Irlande | en-IE |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Kenya | en-KE |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Nigéria | en-NG |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Nouvelle-Zélande | en-NZ |
✔ | x | ✔ | ✔ | x | x | x |
| Anglais - Philippines | en-PH |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Singapour | en-SG |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Afrique du Sud | en-SA |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Tanzanie | en-TZ |
x | x | ✔ | ✔ | x | x | x |
| Anglais - Royaume-Uni | en-GB |
✔ | x | ✔ | ✔ | x | x | x |
| Anglais - États-Unis | en-US |
✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Estonien - Estonie | et-EE |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Fidjien | fj |
x | x | x | x | x | x | x |
| Filipino | fil-PH |
x | x | x | ✔ | x | x | x |
| Finnois | fi-FI |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Français - Canada | fr-CA |
✔ | x | ✔ | ✔ | x | x | x |
| Français – France | fr-FR |
✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Français - Suisse | fr-CH |
x | x | ✔ | ✔ | x | x | x |
| Galicien | gl-ES |
x | x | x | x | x | x | ✔ |
| Géorgien | ka |
x | x | x | x | x | x | x |
| Allemand - Autriche | de-AT |
x | x | ✔ | ✔ | x | x | x |
| Allemand - Allemagne | de-DE |
✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Allemand - Suisse | de-CH |
x | x | ✔ | ✔ | x | x | x |
| Grec - Grèce | el-GR |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Goudjrati - Inde | gu-IN |
x | x | ✔ | ✔ | x | x | x |
| Haïtien | ht |
x | x | x | x | x | x | x |
| Hébreu - Israël | he-IL |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Hindi - Inde | hi-IN |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Hmong Daw | mww |
x | x | x | x | x | x | x |
| Hongrois - Hongrie | hu-HU |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Islandais - Islande | is-IS |
x | x | x | x | x | x | x |
| Indonésien - Indonésie | id-ID |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Inuinnaqtun | ikt |
x | x | x | x | x | x | x |
| Inuktitut | iu |
x | x | x | x | x | x | x |
| Inuktitut - latin | iu-Latn |
x | x | x | x | x | x | x |
| Irlandais - Irlande | ga-IE |
x | x | ✔ | ✔ | x | x | x |
| Italien - Italie | it -IT |
✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Japonais - Japon | ja-JP |
✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Javanais - Indonésie | jv-ID |
x | x | x | x | x | x | x |
| Kannada - Inde | kn-IN |
x | x | ✔ | ✔ | x | x | x |
| Kazakh - Kazakhstan | kk-KZ |
x | x | x | x | x | x | ✔ |
| Khmer - Cambodge | km-KH |
x | x | x | x | x | x | x |
| Klingon | tlh- |
x | x | x | x | x | x | x |
| Klingon (pIqaD) | tlh-Piqd |
x | x | x | x | x | x | x |
| Coréen - Corée du Sud | ko-KR |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Kurde (central) | ku |
x | x | x | x | x | x | x |
| Kurde (Nord) | kmr |
x | x | x | x | x | x | x |
| Kirghiz | ky |
x | x | x | x | x | x | x |
| Laotien - Laos | lo-LA |
x | x | x | x | x | x | x |
| Letton - Lettonie | lv-LV |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Lituanien - Lituanie | lt-LT |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Macédonien - République de Macédoine du Nord | mk-MK |
x | x | x | x | x | x | x |
| Malgache | mg |
x | x | x | x | x | x | x |
| Malais - Malaisie | ms-MY |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Malayalam - Inde | ml-IN |
x | x | x | x | x | x | x |
| Maltais – Malte | mt-MT |
x | x | ✔ | ✔ | x | x | x |
| Maori | mi |
x | x | x | x | x | x | x |
| Marathe - Inde | mr-IN |
x | x | ✔ | ✔ | x | x | x |
| Mongol - Cyrillique | mn-Cyrl |
x | x | x | x | x | x | x |
| Mongol - Traditionnel | mn-Mong |
x | x | x | x | x | x | x |
| Népalais | ne |
x | x | x | x | x | x | x |
| Norvégien Bokmål - Norvège | nb-NO |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Odia | or |
x | x | x | x | x | x | x |
| Pachtou - Afghanistan | ps-AF |
x | x | x | x | x | x | x |
| Perse - Iran | fa-IR |
x | x | x | x | x | x | x |
| Polonais - Pologne | pl-PL |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Portugais – Brésil | pt-BR |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Portugais - Portugal | pt-PT |
✔ | x | ✔ | ✔ | x | x | x |
| Pendjabi | pa |
x | x | x | x | x | x | x |
| Querétaro Otomi | otq |
x | x | x | x | x | x | x |
| Roumain - Roumanie | ro-RO |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Russe - Russie | ru-RU |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Samoan | sm |
x | x | x | x | x | x | x |
| Serbe (cyrillique) - Serbie | sr-Cyrl-CS ou sr-RS |
x | x | x | x | ✔ | x | ✔ |
| Serbe (latin) - Serbie | sr-Latn-CS |
x | x | x | x | ✔ | x | ✔ |
| Cinghalais - Sri Lanka | si-LK |
x | x | x | x | x | x | x |
| Slovaque - Slovaquie | sk-SK |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Slovène - Slovénie | sl-SL |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Somalien - Somalie | so-SO |
x | x | x | x | x | x | x |
| Espagnol - Argentine | es-AR |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Bolivie | es-BO |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Chili | es-CL |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Colombie | es-CO |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Costa Rica | es-CR |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Cuba | es-CU |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - République dominicaine | es-DO |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Équateur | es-EC |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Salvador | es-SV |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Guinée équatoriale | es-GQ |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Guatemala | es-GT |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Honduras | es-HN |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Mexique | es-MX |
✔ | x | ✔ | ✔ | x | x | x |
| Espagnol - Nicaragua | es-NI |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Panama | es-PA |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Paraguay | es-PY |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Pérou | es-PE |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Porto Rico | es-PR |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Espagne | es-ES |
✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ |
| Espagnol - Venezuela | es-VE |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - Uruguay | es-UY |
x | x | ✔ | ✔ | x | x | x |
| Espagnol - USA | es-US |
✔ | x | ✔ | ✔ | x | x | x |
| Soudanais - Indonésie | su-ID |
x | x | x | x | x | x | x |
| Swahili - Kenya | sw-KE |
x | x | ✔ | ✔ | x | x | x |
| Swahili - Tanzanie | sw-TZ |
x | x | x | x | x | x | x |
| Suédois - Suède | sv-SE |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Tahitien | ty |
x | x | x | x | x | x | x |
| Tamoul - Inde | ta-IN |
x | x | ✔ | ✔ | x | x | x |
| Tatar | tt |
x | x | x | x | x | x | x |
| Télougou - Inde | te-IN |
x | x | ✔ | ✔ | x | x | x |
| Thaï - Thaïlande | th-TH |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Tibétain | bo |
x | x | x | x | x | x | x |
| Tigrigna | ti |
x | x | x | x | x | x | x |
| Tongien | to |
x | x | x | x | x | x | x |
| Turc - Turquie | tr-TR |
✔ | ✔ | ✔ | ✔ | ✔ | x | ✔ |
| Ukrainien - Ukraine | uk-UA |
x | x | x | x | ✔ | x | ✔ |
| Haut-sorabe | hsb |
x | x | x | x | x | x | x |
| Ourdou - Inde | ur-IN |
x | x | x | x | x | x | x |
| Ouïghour | ug |
x | x | x | x | x | x | x |
| Ouszbek - Ouzbékistan | uz-UZ |
x | x | x | x | x | x | x |
| Vietnamien - Vietnam | vi-VN |
✔ | x | ✔ | ✔ | ✔ | x | ✔ |
| Gallois - Royaume-Uni | cy-GB |
x | x | x | x | x | x | x |
| Maya yucatèque | yua |
x | x | x | x | x | x | x |
| Zoulou - Afrique du Sud | zu-ZA |
x | x | x | x | x | x | x |
Utilisez les informations du tableau suivant pour en savoir plus sur la prise en charge linguistique des fonctionnalités liées à la voix.
| Fonctionnalité | Liste des langues prises en charge |
|---|---|
| Transcription | Prise en charge de la langue et de la parole |
| Copilot Studio (RVI) | Langues prises en charge par Copilot Studio |
| Apportez votre propre bot (RVI) | Prise en charge de la langue et de la voix pour le service vocal |
| Suggestions IA | Prise en charge de la langue pour les suggestions d’IA |
| Analyse des sentiments | Sentiment multilingue |
| Autres fonctionnalités de Omnicanal pour Customer Service | Disponibilité de la langue dans Omnicanal pour Customer Service |
Étapes suivantes
Mettre en service le canal vocal
Voir aussi
Vue d’ensemble du canal vocal
FAQ sur le canal vocal dans Omnicanal pour Customer Service