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DVD Issues

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Briefly (I need to bug out early today) there are a couple of install issues emerging related to the DVDs. I thought this info might help:

 

First, some people are complaining that the 2nd DVD isn't recognized (or that they can't eject it). One trend we've noticed is that folks having this problem are also running some 3rd-party DVD software in the background (e.g., Nero). This is causing problems with our setup program when it tries to detect a disk change. What we've been telling people to try (if they can't figure out how to manually disable the other software) is to reboot in Safe Mode (press F8 at the first Windows XP screen) and then try running SETUP.

 

Second, some people are getting a funny error about "UDF" when they try to install. This happens when the DVD cannot read the particular UDF format used on the DVDs. The fix here is less straightforward and typically requires you to upgrade your DVD firmware (if an upgrade exists). Worst case you'll need to get a newer DVD drive that can handle the UDF format. Sorry, but that's about all the help we can provide right now.

 

Hope that helps some of you. Cheers.

Comments

  • Anonymous
    October 18, 2006
    Now you tell me!   When installing, the first went in fine, and when it came time to insert the second DVD, my drive would not recognize the presence of the second, nor for that matter, the first or anything else! Obviously, I have hardware problems. Solution?  I installed from my wife's computer's Dvd over the wireless network I have set up.  It took and LONG time, but it got the job done. There's more than one way to skin a cat!

  • Anonymous
    October 20, 2006
    Another way to overcome the issue of the installer not recognizing the disk change is to copy all the DVD's contents to a new FSX Install folder, and then launch Setup from there. After installation, simply delete the FSX Install folder. ;)

  • Anonymous
    October 22, 2006
    I had this issue and deleted the demo version that I still had on my computer and it worked fine after that... I'm glad it was that easy, I wouldn't have been happy for $70...

  • Anonymous
    October 23, 2006
    I have Nero 7 Ultra installed and had absolutely no problems installing FSX. I think many DVD problems are the cause of "dirty" DVD's such as fingerprints or scratches on one or both disks.  Simply cleaning the disk(s) will solve most DVD problems IMHO. Best regards, Jim

  • Anonymous
    October 30, 2006
    The comment has been removed

  • Anonymous
    August 11, 2007
    bill, how would you then disolve the problem with the setup searching for disc2?