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KB: The Windows Server Update Services console crashes when browsing for updates

  • Article

imageHere’s a new Knowledge Base article we published. This one talks about an issue where the Windows Server Update Services (WSUS) console crashes when browsing for updates and generates an Event ID 7053.

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Symptoms

The Windows Server Update Services (WSUS) console crashes when browsing for updates and displays the following error message:

An unexpected error occurred. click reset server node to try to connect to the server again

Event Type: Error
Event Source: Windows Server Update Services
Event Category: None
Event ID: 7053
Date:
Time:
User: N/A
Computer:
Description: The WSUS administration console has encountered an unexpected error. This may be a transient error; try restarting the administration console.

Cause

This can occur if the application cache is corrupted.

Resolution

To resolve this issue, delete the WSUS application cache from the location below:

C:\Documents and Settings\<user profile>\application data\microsoft\mmc

where user profile is the currently logged in user profile.

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For the most current version of this article please see the following:

2761925 - The Windows Server Update Services console crashes when browsing for updates

J.C. Hornbeck | Knowledge Engineer | Management and Security Division

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App-V Team blog: https://blogs.technet.com/appv/
ConfigMgr Support Team blog: https://blogs.technet.com/configurationmgr/
DPM Team blog: https://blogs.technet.com/dpm/
MED-V Team blog: https://blogs.technet.com/medv/
Orchestrator Support Team blog: https://blogs.technet.com/b/orchestrator/
Operations Manager Team blog: https://blogs.technet.com/momteam/
SCVMM Team blog: https://blogs.technet.com/scvmm
Server App-V Team blog: https://blogs.technet.com/b/serverappv
Service Manager Team blog: https://blogs.technet.com/b/servicemanager
System Center Essentials Team blog: https://blogs.technet.com/b/systemcenteressentials
WSUS Support Team blog: https://blogs.technet.com/sus/

The Forefront Server Protection blog: https://blogs.technet.com/b/fss/
The Forefront Endpoint Security blog : https://blogs.technet.com/b/clientsecurity/
The Forefront Identity Manager blog : https://blogs.msdn.com/b/ms-identity-support/
The Forefront TMG blog: https://blogs.technet.com/b/isablog/
The Forefront UAG blog: https://blogs.technet.com/b/edgeaccessblog/

Comments

  • Anonymous
    January 01, 2003
    If interested location of wsus file to be deleted on Win 2012 server is C:Users\AppDataRoamingMicrosoftMMC
  • Anonymous
    March 22, 2013
    How did the application cache get corrupted?  The problem with clearing this cache is that you lose your customizations to the console.  Since this crash occurs fairly frequently, you're frequently resetting the console settings.
  • Anonymous
    April 12, 2013
    The comment has been removed
  • Anonymous
    March 13, 2014
    This also needs a restart of updates services after deleting the file.
  • Anonymous
    October 10, 2016
    https://www.vcloudnine.de/wsus-on-windows-2012-r2-and-kb3159706-wsus-console-fails-to-connect/