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When Trying to install a update you get "The expected version of the product was not found on the system."

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I came on my test environment across this problem when trying to install the latest update I've got the error message: "The expected version of the product was not found on the system" this can occur on Project 2007 and 2010.

Running the following command from the command prompt will do the trick "office-kb.exe PACKAGE.BYPASS.DETECTION.CHECK=1"

PS: Make sure to run the Package bypass command with Caps

Thanks to Jorge for this https://blogs.technet.com/b/elfarodeprojectserver/archive/2011/12/30/project-server-the-expected-version-of-the-product-was-not-found-on-the-system.aspx

Comments

  • Anonymous
    January 01, 2003
    works perfectly.. i tried to install a project 2010 patch which got failed in few test machines.
    Thanks Raymond

  • Anonymous
    January 01, 2003
    nice info :)

  • Anonymous
    January 01, 2003
    Good to know Raymond, thanks :)

  • Anonymous
    January 01, 2003
    Thanks!!

  • Anonymous
    January 01, 2003
    thanks

  • Anonymous
    March 05, 2013
    Thanks for the info Raymond ! Best regards ;)

  • Anonymous
    October 25, 2013
    Thanks. Worked for Windows 8. It said extracting files instead of giving me that pesky error. Where does it copy the files to anyways?

  • Anonymous
    February 18, 2014
    Didn't work......

  • Anonymous
    March 11, 2014
    Awesome it worked!!!

  • Anonymous
    August 23, 2014
    I can not find this on my computer, this is what I receive:
    'office-kb.exe' is not recognized as an internal or external command,
    operable program or batch file.

  • Anonymous
    September 17, 2014
    Thank you!

  • Anonymous
    September 18, 2014
    Marius, you need to change office-kb.exe with the actual name of the KB that you are trying to install.

  • Anonymous
    December 11, 2014
    i passed detection check and it says installation is complete but my hotfix did not change version
    i want sharepoint 14.0.6129.5000 update.

  • Anonymous
    March 20, 2015
    Got the same result as Sushant upon applying the SP1 to Office professionsl plus 2013...

  • Anonymous
    April 23, 2015
    Thanks... Worked for me.

  • Anonymous
    April 25, 2015
    It's work !

  • Anonymous
    April 25, 2015
    It's work !

  • Anonymous
    May 15, 2015
    browse to the kb then add a space and paste

  • Anonymous
    May 28, 2015
    Thank you, Raymond! Worked great on my Win 8.1. I had a trouble with Word 2007 missing some spaces in docs created in Word 2010, so I wanted to install the Service Pack 3 to solve the problem, but could not because of that error. Now it's fixed!

  • Anonymous
    August 24, 2015
    no luck re office 2000 premium SP3 upgrade. Expected version not found. Also in dos we get the famous wrong command or file name.

  • Anonymous
    September 12, 2015
    Awesome !! Thank you very much :)

  • Anonymous
    October 01, 2015
    Awesome...:) it's working.... very useful.... thanks

  • Anonymous
    February 27, 2016
    Thank you!

  • Anonymous
    March 14, 2016
    I have office 2010 SP2 14.0.7015.000 (32-bit)
    when KB didn't install, i did as you said
    osetup2010-kb2553378-fullfile-x86-glb.exe PACKAGE.BYPASS.DETECTION.CHECK=1

    it does run and said installation is completed,
    but no version number changed within office File-Help,
    nor is Windows Programs and Features is showing the number of this upgrade in installed office updates.

    I am not sure whether it actually installed.

    Thanks.

  • Anonymous
    March 23, 2016
    @V S Rawat : I am guessing nothing.

  • Anonymous
    April 14, 2016
    Thanks

  • Anonymous
    April 17, 2016
    Doesn't work for me. Am I entering the wrong command? Does the location of the file matters, or do I need to change some pre-configuration in order to run the patch by command prompt?