Free PSS Support for Technical Issues
Have one of those technical questions that you can’t find an answer to in the Microsoft Knowledge Base on through Google? Well, if you have an active MSDN Subscription, you can now get answers from PSS by posting your question or issue to the MSDN Managed Newsgroups. A response is assured within two business days. From the site:
Unlimited free support is available now to MSDN subscribers via the MSDN Managed Newsgroups. In over 200 developer newsgroups, Microsoft will assure that you receive a response to your posts within 2 business days. This service is included as a benefit of your active subscription. You can get started by registering here.