Windows 8: Recovery and Troubleshooting (Oliver Niehus)

Article
04/17/2013

My Top-9: Recovery and Troubleshooting

Overview

Windows® 8 includes several new resources for troubleshooting and options for recovering your system from errors or problems. The set of topics covered in this section includes the following:

Support Resources
Push-Button Reset
File History
Windows 7 File Recovery
Boot Menu and WinRE
Other Troubleshooting Changes

Support Resources

There are a number of good resources you can use to get information on Windows 8:

Windows Online
https://windows.microsoft.com

Building Windows 8 Blog
https://blogs.msdn.com/b/b8/

Windows Experience Blog
https://windowsteamblog.com/windows/b/windowsexperience

Answers
https://answers.microsoft.com/en-us/windows/forum/windows\_8

TechNet
https://technet.microsoft.com/en-us/windows/hh771457

There is already a great deal of troubleshooting guidance for specific Windows 8 issues. Even when specific resolutions may only apply to preview versions of Windows 8, you can often gather troubleshooting tips by reviewing this pre-release information.

Tip: You can find the resources listed above, as well as several other Windows 8 related resources in the Resources tab in the top-left corner of this training.

Information for Customers: Help and Support

Educating customers on available help resources for Windows 8 is another important support-related task. Consumer-facing help for Windows 8 is available from several sources:

Microsoft: Help & Support in the product, Windows Online
OEM Help Content
Community Content, such as in Microsoft Answers

Windows 8 has been designed to help you find and access relevant help content from each of these sources. The pages that follow show how help content is accessed, and how these various sources are represented in each interface.

Settings Charm

When you are on the Start screen, you can bring up the charms by swiping in from the right on a touch PC, or move the mouse pointer to a right-side corner. Use the Settings charm to access help. Click or tap in the Settings as shown in the image below.

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