Free ebook: Windows 10 IT Pro Essentials Support Secrets

We’re pleased to announce the release of our newest free ebook, Windows 10 IT Pro Essentials Support Secrets (ISBN 9781509302802), by Ed Bott.

Introduction

This ebook is for anyone whose responsibilities include training people to use Windows 10.

That group includes full-time professional trainers, of course, but it also includes IT pros and those brave souls who staff the help desk in corporations. Most of all, it includes the incredibly large population of people who have earned a reputation for being “the person who knows Windows.”

With that knowledge comes a seemingly endless stream of questions from friends, family, and coworkers. As Windows 10 moves into its second full year and begins to take over an increasing share of the installed base of PCs, many of those questions are going to begin “How do I…”

That’s where this ebook comes in. My goal here is to introduce the building blocks of Windows 10 to you in a way that can help you answer those questions quickly. It also offers the kind of information you need to go one step further, offering the kind of extended details about how Windows 10 works that might, just might, answer that next question before it’s even asked.

I’m grateful to the developers and designers at Microsoft who are building Windows 10, for giving me an operating system that’s fun to write about. I’d also like to thank Microsoft Press, which gave me complete editorial independence for this project. Every word in this book comes from my personal experience. I hope you find it useful.

I encourage you to share your feedback about this book directly with me. Email your comments to me at feedback@realworldwindows.com.

Ed Bott
July 7, 2016

About the author

Ed Bott is an award-winning technology journalist and author who has been writing about Microsoft technologies for more than two decades. He is the author of more than 25 books on Microsoft Windows and Office, including Windows 10 Inside Out (Microsoft Press, 2015) and writes regularly about technology for The Ed Bott Report at ZDNet.

Comments

• Anonymous
  August 03, 2016
  Super Book . Every Windows 10 lovers must have this Book .
  • Anonymous
    August 30, 2016
    So true, if you love W10, get the book
• Anonymous
  August 03, 2016
  Thanks!
• Anonymous
  August 03, 2016
  Great, Thank You, nice reference book.
• Anonymous
  August 03, 2016
  Thank you v3rry much.fon the ongoing resources; I find them to be essential as we progress down our various paths. Again* thanks.,.
• Anonymous
  August 03, 2016
  After using it I will post comments now just download the PDF.
• Anonymous
  August 03, 2016
  Thanks, it looks great. I'm sure I can learn more from it and with it.
• Anonymous
  August 03, 2016
  The comment has been removed
• Anonymous
  August 03, 2016
  Thanks a lot!
• Anonymous
  August 03, 2016
  Seni seviyorum Microsoft.
• Anonymous
  August 03, 2016
  Thanks
• Anonymous
  August 03, 2016
  I have always enjoyed Ed Bott's books on Microsoft products since the mid 90s, and he has never disappointed me. Keep doing the great work that you are doing!
• Anonymous
  August 03, 2016
  Thanks
• Anonymous
  August 03, 2016
  Thanks
• Anonymous
  August 03, 2016
  Waiting to get it
• Anonymous
  August 03, 2016
  Does it tell us how to extend the free W10 Upgrade offer ^^
  • Anonymous
    August 04, 2016
    Re: Tony MorrisseyI also tried to update from 8.1 to 10.First downloaded the ISO & burned it to DVD.This failed.Then tried running the update by clicking on the free update that I didn't do until July 29, 2016.This also failed without any message other than the update had failed. Gave up late on 7/29.Now my Windows 8.1 is running much slower.Can I get a replacement for the ISO file that I downloaded & ran before the deadline?Or find out how to fix 8.1 after the Win 10 updates failed?
    • Anonymous
      August 04, 2016
      Try to creat bootable USB Media from ISO file using Windows 7 image download tool than boot from and try the Upgrade again. if failed do clean install und try to activate with your Windoes 8 serial number Good luck Etienne
• Anonymous
  August 03, 2016
  thanks. nice book
• Anonymous
  August 04, 2016
  It would be interesting that this book were translated to the spanishThanks
• Anonymous
  August 04, 2016
  Thanks. What I am still missing is a book about windows 10 that reflects the Windows 7 Resource Kit Book. That was an awesome 'in depth' book that has so far not been reached by any Win10 book by Microsoft Press.
• Anonymous
  August 04, 2016
  Muchas Gracias!!!
• Anonymous
  August 04, 2016
  As this is aimed at an "IT Pro" audience one year into Win10's launch, I feel it lacks the technical information I would have expected. An average IT Pro should be able to change desktop backgrounds and configure Windows Defender by now. When we get to the meat by Chapter 8 (Troubleshooting and recovery) we are on page 105 and then have only 9 pages of an introduction, including one on how to reset the PC - not what the average user wants as a solution. I would recommend this book to those who have never used Win10 and have had limited experience in working with previous version - perhaps jumping in from XP for the first time. IT Pros will, in my view, get best use from this eBook by providing it to such users. I, like another who left an earlier comment, would welcome a technical book on how Win10 "ticks" so that we can delve below the veneer and provide support to help users keep their valued PC working.
  • Anonymous
    August 05, 2016
    Ditto. I have not seen very much technical support works written for the advanced desktop support specialist like myself . Mind you that nothing has really changed just moved around, shuffled puzzle pieces. Maybe more poweshell scripting for those that need to clean up tiles and more regedit how to do's . We are looking for the Second or.Next Level Resource and Management Book for a Domain Work Environment..Thanks!Jason SumnerSenior IT Specialist
• Anonymous
  August 04, 2016
  Thanks!
• Anonymous
  August 04, 2016
  Did You have it in different languages ?
• Anonymous
  August 04, 2016
  Thanks, Long overdue but better late than never!!!!!!!!
• Anonymous
  August 04, 2016
  Thank you Im on Windows 10
• Anonymous
  August 04, 2016
  How do you get a free ebook i would like one
  • Anonymous
    August 04, 2016
    O you can download the book thank you
• Anonymous
  August 04, 2016
  Exceptional product must have very good knowledges to have also the abilities to well-trained people, thank You!Yours since 1987.
• Anonymous
  August 04, 2016
  Thanks. Great book.
• Anonymous
  August 04, 2016
  Thank You. I always enjoy these informative e books.
• Anonymous
  August 04, 2016
  Good work.Keep working for the next innovative book of windows 10. Thank you very much.
• Anonymous
  August 04, 2016
  Sounds interesting verse a trial an error method to learn Windows 10. As a Information Technology Consultant I've solved a lot of problems although when a new system comes out (i.e. Windows 10) Its all about getting to know the system all over again.Thank you for the eBook.
• Anonymous
  August 04, 2016
  Thanks a lot!
• Anonymous
  August 04, 2016
  Very good idea, congratulations
• Anonymous
  August 04, 2016
  Thanks
• Anonymous
  August 04, 2016
  Thanks!
• Anonymous
  August 04, 2016
  Much appreciated, thank you.
• Anonymous
  August 04, 2016
  Thanks Ed! I've just downloaded the white paper eBook you wrote. Since it appears you answer email comments Please give me some help on how to restore sound in windows 10. I've tried everything I can imagine and research but can't restore sound once its removed by a Windows upgrade. Point me in a direction that will guide me please, thanks!
• Anonymous
  August 04, 2016
  I need training for windows 10, I do not have a website.
• Anonymous
  August 04, 2016
  Thank you ....
• Anonymous
  August 04, 2016
  Thanks !
• Anonymous
  August 04, 2016
  Thanks .... great help for us
• Anonymous
  August 04, 2016
  Thanks much!
• Anonymous
  August 04, 2016
  The comment has been removed
• Anonymous
  August 04, 2016
  thank you
• Anonymous
  August 04, 2016
  Thanks!
• Anonymous
  August 04, 2016
  Hello the world
• Anonymous
  August 04, 2016
  Thank you
• Anonymous
  August 04, 2016
  Thank you.
• Anonymous
  August 04, 2016
  Thank You
• Anonymous
  August 04, 2016
  Thank You!
• Anonymous
  August 04, 2016
  Thanks
• Anonymous
  August 04, 2016
  Thank you very much!!!!
• Anonymous
  August 04, 2016
  Secret! What secret, this book is revelations to all who reads.
• Anonymous
  August 04, 2016
  Thank you! Very well organized & great info!
• Anonymous
  August 04, 2016
  Very good resource. Thank you!
• Anonymous
  August 04, 2016
  Thank you for the eBook.
• Anonymous
  August 04, 2016
  Thank you so much!!
• Anonymous
  August 04, 2016
  This makes every amateur a pro.Every pro a wizard of Windows10
• Anonymous
  August 04, 2016
  Thanks for your help.
• Anonymous
  August 04, 2016
  Muchas Gracias
• Anonymous
  August 04, 2016
  Thanks for the book, I will enjoy it :)
• Anonymous
  August 04, 2016
  Thanks
• Anonymous
  August 04, 2016
  Thank you! I have not evaluated it at this time so I have no comment.
• Anonymous
  August 04, 2016
  Thanks for the Book
• Anonymous
  August 04, 2016
  Thanks, everybody needs a good referencebook
• Anonymous
  August 04, 2016
  Thanks, it is nice of you.
• Anonymous
  August 04, 2016
  I downloaded the standard PDF file to my iPhone and wanted to send it to my NAS, but can't find it. Anybody knows where the iPhone stores downloaded files?thanks
  • Anonymous
    August 04, 2016
    probably in Pictures normaly you can save this art of files in Iclouf drive. you may like to try File Explorer Tree Version can save your Files Wherewe you whant NAS, Dropboxm or local Have a siccess Etienne
• Anonymous
  August 04, 2016
  Good reference and learning material.
• Anonymous
  August 04, 2016
  Hi, the mobile version seems to be missing the last couple of pages on the reset command Reset.
• Anonymous
  August 04, 2016
  Thanks you very much
• Anonymous
  August 04, 2016
  thanks
• Anonymous
  August 04, 2016
  very useful
• Anonymous
  August 04, 2016
  I really know Windows Office and others I would love working for Microsoft when I get older
• Anonymous
  August 04, 2016
  I found this a very interesting read. Thank you.
• Anonymous
  August 04, 2016
  Thanks - A brilliant read !!!
• Anonymous
  August 04, 2016
  I will wait for the Kindle format
• Anonymous
  August 04, 2016
  Thanks
• Anonymous
  August 04, 2016
  Thanks for ebook.It will great refence book.
• Anonymous
  August 04, 2016
  Thanks..Ed. It will be an excellent reference book.
• Anonymous
  August 04, 2016
  Thanks
• Anonymous
  August 04, 2016
  Awesome book.Thanks.
• Anonymous
  August 04, 2016
  Thank you very much. Thumbs up!
• Anonymous
  August 04, 2016
  thanks a lot
• Anonymous
  August 04, 2016
  Nice
• Anonymous
  August 04, 2016
  The last time I flawlessly upgraded a computer to a new "Operating System" was MS-DOS 6.22. After that, MS introduced the "Windows Registry" and ever since there was no way to put a new OS on an old computer without weeks of grief. It was a match to the death between PnP in one corner and a gaggle of incompatible printers, drivers, modems, scanners, mice, keyboards, internet configurations. I don't quote the bible much, because I first would have to read it, but that thing about "don't put new wine into old pipes, put new wine into new pipes" does seemingly give good advice about computer Operating Systems. I'll keep Windows 7 until it dies. If I want grief, I go to a funeral instead. Plus there's free ham. If I had Win 10, on a new computer, I would thank Ed Bott for writing this book. Because he is usually more right than Microsoft itself.
• Anonymous
  August 04, 2016
  Thanks Ed BottThis is something that I needed. Keep it up
• Anonymous
  August 04, 2016
  Thank you for the book... Great Book
• Anonymous
  August 05, 2016
  I loved the book. I am also an user of Windows 10. I also enjoy using Windows 10. I recommend that every Windows 10 users and also lovers should have this book. :)
• Anonymous
  August 05, 2016
  thank you
• Anonymous
  August 05, 2016
  I'm an IT Technician at Hillsborough Community College in Tampa FloridaGreat opportunity. Thanks
• Anonymous
  August 05, 2016
  Thanks a lot!
• Anonymous
  August 05, 2016
  Un libro muy bueno e interesante
• Anonymous
  August 05, 2016
  Many thanks. As yet I've only scanned the book after downloading but even this cursory glance confirms that it's a very well-done effort. And indeed I am obliged for giving it free.
• Anonymous
  August 06, 2016
  Thanks Microsoft i love you ? Windows 10 is very good Microsoft no. 1 only ??
• Anonymous
  August 06, 2016
  I look forward to those things which help me know more about my favorite program.
• Anonymous
  August 06, 2016
  Thank you soooo much I really Loving it.Super Book . Every Windows 10 lovers must have this Book .I have always enjoyed Ed Bott’s books on Microsoft products since the mid 90s, and he has never disappointed me. Keep doing the great work that you are doing!Thank you for the eBook.I am also an user of Windows 10. I also enjoy using Windows 10. I recommend that every Windows 10 users and also lovers should have this book. ?Thanks Microsoft i love you ?Windows 10 is very goodMicrosoft no. 1 only ??
• Anonymous
  August 07, 2016
  Thanks
• Anonymous
  August 07, 2016
  waw so good I feel good
• Anonymous
  August 07, 2016
  Thanks,
• Anonymous
  August 07, 2016
  Thanks for the references
• Anonymous
  August 07, 2016
  windows
• Anonymous
  August 07, 2016
  THX Microsoft, useful book and WIN 10 ?
• Anonymous
  August 07, 2016
  Thanks for a lot
• Anonymous
  August 07, 2016
  0As
• Anonymous
  August 08, 2016
  Thank You for my future learning experience.
• Anonymous
  August 08, 2016
  The greate book in Windows 10 history development.
• Anonymous
  August 08, 2016
  Useful thorough reference. Reminds me of back in the day (mid 80s) when software came with extensive user manuals.
• Anonymous
  August 08, 2016
  great thanks
• Anonymous
  August 10, 2016
  I hope it will be nice addition to my library.
• Anonymous
  August 10, 2016
  Muchas Gracias, creo que hacía falta algo como ésto debido a la rapidez con la que son lanzadas las nuevas versiones de software, no da el tiempo suficiente para informarse bien :P.
• Anonymous
  August 10, 2016
  super book.Thank you.
  • Anonymous
    August 10, 2016
    not too bad！
• Anonymous
  August 10, 2016
  great job for people who like to share windows 10！
• Anonymous
  August 11, 2016
  Thank you
• Anonymous
  August 12, 2016
  great! really very useful
• Anonymous
  August 13, 2016
  Idon't know english verywell.
• Anonymous
  August 15, 2016
  comment
• Anonymous
  August 15, 2016
  Thank you Very MUCH...
• Anonymous
  August 16, 2016
  The standard PDF download option @ failed to download on 2 occassions. Starting to become a regular issue with MS these days :(
• Anonymous
  August 16, 2016
  very useful book, great tips and advices for sysadmins !
• Anonymous
  August 19, 2016
  Looking forward to reading and understanding Windows 10. Since I am not working anymore, I still get phone calls from friends and family members asking questions. Thanks for making this available.
• Anonymous
  August 20, 2016
  Thank you so much
• Anonymous
  September 01, 2016
  Very Helpful, Many Thanks to Microsoft.
• Anonymous
  September 06, 2016
  São gratuitos
• Anonymous
  September 14, 2016
  It sounds great, thank you.
• Anonymous
  September 14, 2016
  so awesome
• Anonymous
  September 20, 2016
  kindle version peep please...
• Anonymous
  October 24, 2016
  ebook for windows 10 is a book I want to read for a long time. english edition present its original style. Ed Bott is famous for his books.through this book . it must be useful for my job.
• Anonymous
  November 07, 2016
  Looking at the table of contents, nothing more as you can find in any introductory book
• Anonymous
  December 19, 2016
  thanks
• Anonymous
  December 20, 2016
  Tank you
• Anonymous
  December 31, 2016
  In the Microsoft Virtual Academy course, "Windows 10 IT Pro Essentials Support Secrets," Ed tells us about the Windows Button+X shortcut to the Power Users menu. Thanks!
• Anonymous
  January 27, 2017
  Great Information, Thank You!
• Anonymous
  February 06, 2017
  Thanks for the e-book!!
• Anonymous
  November 01, 2017
  Thanks, Kim Spilker, knowing that Ed Bott published a free ebook related to Windows 10 IT Pro Essentials Support Secrets. I love to read every publication on Microsoft product of Ed Bott. I am a windows lover and definitely, I want this. Could you share the Pdf link, from where we can download it? it seems to very helpful to me and others.
• Anonymous
  March 01, 2018
  Thanks for the free copy.