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New Recover Deleted Items from Server button in Outlook

  • Article

* UPDATED: June 3, 2015 - Added TCID1 value *

 

Wanted to make you aware of a change made in Outlook 2013 with the October 2014 updates.

 

After installing the October 2014 update for Outlook 2013, when you click on the Deleted Items folder, you’ll find a new button on the HOME tab for that folder: Recover Deleted Items from Server

 

This change was made at the request of our Office 365 support teams, to make it easier for users to find this ability. They were receiving, on average, 400 calls a month from users who didn’t know how to get back items deleted or that didn’t know they had to click on the FOLDER tab to find this option.

 

No documentation has been posted yet regarding this change and probably wont be as it's such a minor change. However, I thought support folks might like to be made aware of it in case you get questioned about it or notice it. The Recover Items option is STILL on the FOLDER tab as well.

 

There are plans to also make this change to Outlook 2010 in the November 2014 update for Outlook 2010.

 

Several folks asked in the comments (my apologies for the slow response...the system didn't notify me like it was supposed to) looking for the TCID1 value for this new button in case they wanted to disable it. It is: 16299

Comments

  • Anonymous
    January 01, 2003
    I too installed the patch but not able to get the recover deleted item in the outlook 2013
  • Anonymous
    October 16, 2014
    Why can't it be documented in the KB article? That is a big change and yes, users do ask. Without documentation we admins don't know either.
  • Anonymous
    October 16, 2014
    I installed this on My Machine and the change doesnt show up. Does it only work if you are on Office 365 or will it work if you have Exchange On Premise?
  • Anonymous
    October 20, 2014
    It is displayed when you are in the "Delete items" folder
  • Anonymous
    October 22, 2014
    It would be nice to recover the folders the messages were in as well as the messages.
  • Anonymous
    November 13, 2014
    seems no udate for 2010 with November updates
  • Anonymous
    November 22, 2014
    The comment has been removed
  • Anonymous
    November 23, 2014
    The comment has been removed
  • Anonymous
    May 25, 2015
    Can Microsoft please provide the policy ID for Recover Deleted Items From Server? This button may be helpful to users but it's potentially harmful to companies. Can someone at Microsoft please provide the ID on the new button so we can disable this feature? We have been losing history due to employee deletions because this ID is unavailable.
  • Anonymous
    June 04, 2015
    The TCID1 value for this button is 16299.