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Prepare for the Upgrade to Microsoft Dynamics CRM Online Fall ’13 and Customer Driven Upgrade Experience

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With the launch of Microsoft Dynamics CRM 2013 Microsoft will be providing customers with greater flexibility and choice in scheduling their upgrade to Microsoft Dynamics CRM Online Fall ‘13. We suggest you work closely with your Microsoft Dynamics CRM Online customers to ensure any customizations, processes and workflows continue to meet expectations after the upgrade takes place.

The following resources provide details on the existing customer communication plan for the upcoming release of Microsoft Dynamics CRM Online Fall ’13. This information should help inform planning and coordination with your customers as you prepare for the upgrade to Microsoft Dynamics CRM Online Fall ’13. Some information on these pages will be updated as we move closer to the launch date so please bookmark and check back frequently.

· Get more information about the Customer Driven Upgrade

· Review the FAQ on Microsoft Dynamics CRM Online Upgrade Preparedness and CDU

· See the existing customer communication plan for Microsoft Dynamics CRM Online Fall’13

--Kevin