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Using OCS with Dynamics CRM Online

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One of the great benefits of Microsoft Dynamics CRM Online is the integration with Microsoft Office. Microsoft Office is so widely used that it's hard to see why you ever chose a CRM system that was not integrated with it. A key benefit is being able to directly access your Office Communicator tools. These tools allow you have collaboration using Internet calls or instant messaging. You can use your Office Communicator with your Dynamics CRM Outlook Client to enable phone calls and instant messaging. You can start communications with any primary contact in your CRM application.

Notice the communicator presence icon listed in the view.

AndrewGreen

If any of your contacts are also in your OCS contacts, they're status will be indicated for you.

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Notice the menu of options that you can access directly from the Dynamics CRM Online Outlook client for your Office Communicator contacts.

You can see what a great feature that is and how it useful it would be to have in your CRM application.

To learn more about Office Communicator

-cheers
jonw

Comments

  • Anonymous
    April 28, 2009
    PingBack from http://asp-net-hosting.simplynetdev.com/using-ocs-with-dynamics-crm-online/

  • Anonymous
    April 28, 2009
    One of the great benefits of Microsoft Dynamics CRM Online is the integration with Microsoft Office.

  • Anonymous
    May 04, 2009
    Does this track the call/IM as an activity in CRM? If not, can you show what would be required to do so?

  • Anonymous
    May 19, 2009
    With all the recent questions from customers and partners on CRM Online and BPOS (Business Productivity

  • Anonymous
    November 01, 2010
    The comment has been removed

  • Anonymous
    November 01, 2010
    The comment has been removed

  • Anonymous
    November 01, 2010
    The comment has been removed