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Configure Mobile Express in CRM 2011

  • Article

If you’ve worked with Mobile Express in CRM 4.0, then you’re probably used to navigating to Settings –> Customization –> Customize Mobile Express.  In CRM 2011 the navigation has changed so that Mobile Express configuration exists within each entity.

For example, if you want to enable Accounts for Mobile Express, go to Settings –> Customization –> Customize the System –> click on the Account entity, and make sure that the checkbox for Mobile Express is checked:

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Then, navigate to Forms underneath the entity and find the mobile form:

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Open the form and select the fields you want to appear within Mobile Express and remove unnecessary ones. 

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Publish your changes and test on your mobile device by entering the URL of your organization with a “/m” after the URL (example: https://robinsoncorp2011.crm.dynamics.com/m)

Comments

  • Anonymous
    March 26, 2011
    I can't find the download of Mobile Express in CRM 2011. Is Mobile Express installed by default in CRM 2011?

  • Anonymous
    April 04, 2011
    Hi Laura, Great article. Just wondering if other people are having the same issue. I am wanting to add my queues and activities sections to mobile express but it does not let me, the option is greyed out. Would be great if anyone knows how to overcome this as we are wanting to use these areas to organize our day.

  • Anonymous
    April 19, 2011
    Same problem here, activities are actually the most important thing for me to manage mobily (is that a word? ;))

  • Anonymous
    June 29, 2011
    Mobile Express is installed by default at no extra cost.  Simply add "/m" to your CRM org url to get there.  More info here:  rc.crm.dynamics.com/.../GS_CRM_mobility.aspx Enjoy!

  • Anonymous
    August 18, 2011
    I can't seem to get Contact searches to work on Mobile Express.  It doesn't seem to filter.  Does anyone else have this problem?

  • Anonymous
    January 02, 2012
    Same problem here Mobile Express is installed by default  www.crmdomain.com

  • Anonymous
    April 23, 2012
    Should the "notes" field on contact and account records be visible on CRM Mobile?  I've gone to the forms customizations and don't see it on the list to be added.

  • Anonymous
    May 01, 2012
    I'm not abble to access to the crm online when using my mobile. I'm using myorgname.crm4.dynamics.com/main.aspx Thanks you for your help.

  • Anonymous
    May 01, 2012
    It works like a charm. My mobile network was so slow. So sometimes we have to wait a long time before getting result we expect.

  • Anonymous
    July 13, 2012
    I can access our  CRM 2011 Online Accounts, Contacts, Leads & Opportunities. How do I access history or is this not possible?

  • Anonymous
    September 23, 2012
    hi, i using qnesoftwaresdnbhd.qne.dyndns.org/M it prompt me the username and password, i confirm i typed the correct username and password, but the system is not allow to login. May i know anything goes wrong?

  • Anonymous
    July 14, 2013
    Hi ... Do anyone knows how to disable "Delete" option in entity form for Mobile Express.