Microsoft Reduce Customer Effort Center
Our team drives product feedback based on solid data, it drives proactive issue prevention and ultimately, drives improvements around products based on customer feedback.
Unable to install any roles or features in Windows Server 8 Beta
Symptom:You installed the Win8 Server Beta without issue, but you are unable to install any roles or...
Date: 03/12/2012
Error: “We are not sure what happened, but couldn't finish installing windows 8 Consumer Preview. We've set your PC back to the way it was right before you started.” when you try to install Windows 8 (CP)
Symptom:Customers installed Win8 and got the following error:“We are not sure what happened,...
Date: 03/06/2012
Error: "We couldn't create a new partition or locate an existing one. For more information, see the Setup log files." when you try to install Windows 8 (CP)
Symptom:You try to install Windows 8 (CP), and encountered the following error:"We couldn't create a...
Date: 03/06/2012
You cannot backup a VHD to a network share which is a local drive
Symptom:When you backup a VHD to a network share which is a local drive, it may fails with the...
Date: 02/29/2012
'Turn off the display' keeps resetting itself to 20 minutes in Windows 7
This is an interesting issue of Windows 7.Some customers reported that in the Power Options they...
Date: 12/30/2011
Error Code 0x80070424 with Windows Firewall and "Base Filtering Engine Service" Not available in services database list.
Recently, many customers reported the Windows Firewall issue. This seemed to be caused by a wide...
Date: 12/26/2011
[Step by Step] How to adjust the resolution of virtual machine in Windows XP Mode?
- Shut down the virtual machine in Windows Virtual PC, so to exit the Windows XP Mode.2. Open a...
Date: 12/05/2011
An internal error occurred when you are migrating mail boxes from on-primise Exchange server to Plan E3.
Symptom:When you are migrating mail boxes from your Exchange server to Plan E3. You've implemented...
Date: 12/01/2011
Powershell: How to re-provsion the sync DB to resolve the issue that User Profile Synchronization Service fails to start?
You can use the below script:==================================Get-SPDatabase $syncdb=Get-SPDatabase...
Date: 11/24/2011
Powershell: How to restart the User Profile Synchronization Service if disabled?
Below script shows how to restart the User Profile Synchronization Service if disabled....
Date: 11/24/2011
CPP: How to wait on a job object?
This is the sample code in CPP to show how to wait on a job object. In the documentation: The state...
Date: 11/21/2011
Error "The certificate enrollment page you are attempting to access cannot be used with this version of Windows" after MS11-051 patch installation
Symptom:You have Windows Server 2003 with installed Certification Authority and Web Enrollment...
Date: 11/20/2011
How to query network adapter for IPv6 protocol?
Assuming you need it in script, PowerShell:# computername$MachineName = 'localhost' # open HKLM reg...
Date: 11/16/2011
C# - How to load DLL in separate domain and use its methods?
Sometimes you may have a need to load a DLL in a separate domain to call its method at run-time. You...
Date: 11/13/2011
Word 2010 switches to Draft view from Print Layout view when the computer is left idle for a couple of minutes
Some Word2010 users reported an interesting issue:You are viewing a document (with reviewing turned...
Date: 11/13/2011
A Windows Live error occurred while provisioning for "mail@domain.com". An internal error occurred while talking to Windows Live
Symptom:You've implemented federation (AD FS) in your on-premises organization. You are doing a...
Date: 11/10/2011
Script error when attempting to load album/track information in Windows Media Player 12
Sometimes you may encounter the script error when you attempte to load album/track information in...
Date: 11/09/2011
How to determine if current user is a domain or local user?
Assuming you need it in script, PowerShell: (gwmiWin32_LogonSession).GetRelated("Win32_UserAccount")...
Date: 11/08/2011
MSQUERY randomly crashed
There are many possible causes that can crash MSQuery in office 2010. A typical crash is as...
Date: 11/07/2011
Admin cannot upload profile picture after SP1 and June CU
Symptom:After SharePoint 2010 SP1 and June CUupgrade, when customer goes into Central...
Date: 11/06/2011
Windows 2008 R2 cluster validation shows installed updates as missing
Symptom:Customer has installed a Hyper-V Cluster. The host os is Windows Server 2008 R2 with SP1....
Date: 10/17/2011
IE9 homepage configured by GPO doesn't work
Symptom:You configured a customized homepage for IE by GPO.While the homepage configured by GPO is...
Date: 09/19/2011
Windows Update (WSUS) failed with error 0x80080005? try this solution!
Some customers reported that they got error 0x80080005 on their WSUS client. A simple fix is adding...
Date: 08/29/2011
CA restore fails from time to time
Customers reported that their CA restore failed. The symptom is:When migrating the issuing CA using...
Date: 08/26/2011
error 31313 when you are trying to create a protection group that includes Hyper-V protection
Symptom:A few customers reported the following issue:Environment:DPM 2010 installed on Windows2008...
Date: 08/23/2011
Event 315 with error 2114 on startup
Recently some customers reported then got event 315 with error 2114 on every system startup. The...
Date: 08/14/2011
Error on upgrading Virtual PC Integration Components
Symptom:Sometimes you may be unable to upgrade Virtual PC Integration Components with error...
Date: 08/03/2011
2507938 causes event ID 33
Symptom:After you install the security update 2507938 on a computer that is running the release...
Date: 08/03/2011
Windows Server Backup failed to backup with error 0x81000101
Symptom:Sometimes Windows Server Backup failed to backup the data. The error is:The shared restore...
Date: 08/01/2011
Unable to upgrade Integration Components after installing Service Pack 1
After you install Windows 7 SP1, you may receive the message that the XP Mode needs to be Upgraded (...
Date: 07/25/2011
OCS 2007 may not able to download address book after upgrading to IE9
Recently we noticed some customers reported that after upgrading to IE9 from IE8, Oiffice...
Date: 07/25/2011
When you attempt to move mailbox from/to Exchange Online, you receive the error "The call to Microsoft.Exchange.MailboxReplicationService timed out"
Symptom: When you attempt to move mailbox from/to Exchange Online, you receive the error:The call to...
Date: 06/23/2011
Disabling offline files removes pinned items from Windows 7 task bar?
When I review the forum threads, I found an interesting issue about offline files and pinned...
Date: 06/23/2011
Outgoing mails stuck in the Outlook and cannot be delivered when you have cached mode enabled to connect with BPOS account
Symptom: You cannot send mail in Outlook with BPOS account connected. Mail items stuck in the...
Date: 06/19/2011
The error 0X80070490(Element not found) when you are installing a service pack or update
Symptom:When you are installing a service pack or update for Windows 7 or 2008 R2, the update may...
Date: 06/19/2011
How to resolve the error 0x80073701(ERROR_SXS_ASSEMBLY_MISSING) when you are installing a service pack or update
Symptom:When you are installing a service pack or update for Windows 7 or 2008 R2, the update may...
Date: 06/19/2011
Online service SSO client issues series 2/1: After successfully sign in to Microsoft Online Services by using the Microsoft Online Services Sign In client, you are repeatedly prompted for credentials when you open Outlook.
[Symptoms]1. This occurs when the computer was in Sleep mode , Hibernation mode, or Standby mode and...
Date: 06/17/2011
Online service SSO client issues series 2/2: Receive the message that "Outlook cannot be configured in the Single Sign In application" when you try to configure Outlook by Single Sign In application
[Symptoms]When you try to configure Outlook by Online Service Single Sign In application, you...
Date: 06/17/2011
Error message "Your client does not support opening this list with Windows Explorer" when you try to "Open with Explorer" on a SharePoint document library in Office 365 site
[Symptoms] When you log on to the SharePoint online site by using your Office 365 account, navigate...
Date: 06/12/2011
You cannot connect two Office 365 accounts in one Outlook profile at the same time
[Symptoms]Some customers find that if they try to configure two or more Office 365 accounts in one...
Date: 06/10/2011
Recommended articles for resolving printing issues in Internet Explorer 9(IE9)
Some customers reported that when printing or viewing the print preview of a webpage in Internet...
Date: 06/10/2011
Messages are not delivered after you send messages to a large number of recipients by using an Office 365 account
[Issue]When you try to send emails by using an Office 365 account, the email messages are not...
Date: 06/09/2011
Error message when you try to configure Office 365 account in Outlook: "The security certificate was issued by a company you have not chose to trust"
[Symptoms] When you configure a Microsoft Exchange Online account (Office 365 account) in Outlook...
Date: 06/03/2011
You cannot click the “Next” button to if you use https:// prefix in the server filed when you configure a Microsoft Exchange Online account on an Android phone
[Symptoms] Consider the following scenario: - You have a Microsoft Exchange Online mailbox user...
Date: 05/20/2011
Yi Ruan Bluetooth driver update broke your bluetooth? Roll back it!
Recently, some customers reported that after they ran Windows Update and installed Yi Ruan Bluetooth...
Date: 05/10/2011