Comment se connecter à mon compte professionnel Microsoft ?

Question

Depuis 1h je n'arrive pas à me connecter à mon compte sur Mon portail dans le site Ulaval. On me demande un code qui doit s'afficher sur Microsoft Authenticator. Mais je ne reçois rien sur l'application Microsoft Authenticator. Donc je voudrais obtenir l'aide. Voici les informations : Request Id: 2773b17c-9c95-4cb4-ada5-3606fc989b00

Correlation Id: b9a5cc30-41a4-4d90-bb27-6ae454a9ae44

Timestamp: 2024-11-28T15:31:32Z

Message: AADSTS90014: The required field 'request' is missing from the credential. Ensure that you have all the necessary parameters for the login request.

Answer 1

Hi @MD

Please open your Microsoft Authenticator app, find the account you are logged into, click it and a new page will provide a one-time password code. If it still doesn't work, please add a login verification method again on your security information page.

The error AADSTS90014: The required field ‘request’ is missing is an Azure AD error indicating missing fields during the authentication process. Here are some steps you can take to resolve this issue:

1. Ensure that the credentials used for authentication are correct
2. Make sure that all required fields are included in the authentication request
3. Sometimes, old or corrupted data in your browser cache or cookies can cause issues with authentication. Try clearing your browser cache and cookies to see if this resolves the issue.
4. If the issue persists, you might want to capture a browser trace for troubleshooting during the full user flow. This can help pinpoint what’s happening and when.

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