I cannot do anything on office

Question

Hi,

I have a Macbook pro from 2018 ( I bought it used but it works perfectly fine ).

For UNI I have to use excel. I bought a licence ( a code ) on the internet and connected it to my account but it didn't work ( I'll explain the problem later on )

After having that issue, I found out that I had OFFICE 365 with my UNI account. After having logged in on this account ( which works perfectly fine of my windows PC ), the problem doesn't change.

I cannot modifie a document that I created nor save it. I can however modify an other document ( that I downloaded ) but I can't save it. When going on the home page of excel and I check accounts it "logged" me in my previous microsoft account not my UNI one. Even if I disconnect from that email address all excel ( powerpoint and word too ) doesn't work.

In addition, I connected one drive to my UNI account, and it works but any other office app doesn't.

I have the latest MacOS and I believe the latest office version ( having downloaded it multiple times ).

Please could someone help me, I'm desperate, I don't know what to do.

Answer 1

Bonjour Noa,

Merci d'avoir sollicité la communauté Q&A France.

Avez vous essayé d'utiliser l'outil de suppression de licence ?

• Comment supprimer des fichiers de licence Office sur un Mac

Enfin voici un lien forum qui traite du sujet et qui propose des solutions:

• How can I fix Excel on Mac - not able to save or Save as.

A bientôt

Alexis

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