Add and verify admin contacts

Important

The information in this article or section only applies if you have Windows Enterprise E3+ or F3 licenses (included in Microsoft 365 F3, E3, or E5) licenses and have activated Windows Autopatch features.

Feature activation is optional and at no additional cost to you if you have Windows 10/11 Enterprise E3 or E5 (included in Microsoft 365 F3, E3, or E5) licenses.

For more information, see Licenses and entitlements. If you choose not to go through feature activation, you can still use the Windows Autopatch service for the features included in Business premium and A3+ licenses.

There are several ways that Windows Autopatch service communicates with customers. To streamline communication and ensure we're checking with the right people when you submit a support request, you must provide a set of admin contacts when you onboard with Windows Autopatch.

You must have an admin contact for each specified area of focus. The Windows Autopatch Service Engineering Team contacts these individuals for assistance with your support request. Admin contacts should be the best person or group that can answer questions and make decisions for different areas of focus.

Important

Whoever you choose as admin contacts, they must have the knowledge and authority to make decisions for your Windows Autopatch environment. The Windows Autopatch Service Engineering Team will contact these admin contacts for questions involving support requests.

Area of focus

Our admin contacts receive notifications about support request updates and new messages. These areas include the following areas of focus:

Area of focus	Description
Devices	Device registration Device health
Updates	Windows quality updates Windows feature updates Microsoft 365 Apps for enterprise updates Microsoft Edge updates Microsoft Teams updates

To add admin contacts:

1. Sign into the Intune admin center.
2. Under Tenant administration in the Windows Autopatch section, select Admin contacts.
3. Select +Add.
4. Enter the contact details including name, email, phone number, and preferred language. For a support ticket, the ticket's primary contact's preferred language determines the language used for email communications.
5. Select an Area of focus and enter details of the contact's knowledge and authority in the specified area of focus.
6. Select Save to add the contact.
7. Repeat for each area of focus.