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Get support for Viva Insights

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Need to send feedback, ask a question, file a support ticket, or learn more about Viva Insights? Explore our help and support resources.

Provide feedback, feature requests, and suggestions

Product How to provide feedback
Viva Insights app in Teams and on the web
  • Give feedback option
    Use Give feedback for general feedback or suggestions. Select the ellipses in the top-right of your screen, and then select Give feedback.

  • Is this helpful? links
    Use Is this helpful? to give feedback on specific cards or pages. For pages, you'll find this link in the lower-right corner of the app. For cards, you'll find this link either directly below the card or by selecting the ellipses in the bottom-right corner of the card.
Viva Insights Outlook add-in Select the Send feedback icon at the top of the add-in pane.
Digest emails At the bottom of each insight card, we ask, Is this helpful?. Select Yes or No. To add feedback comments, select Send feedback to Microsoft at the bottom of the email.
Advanced insights app (for admins and analysts) Select the Feedback icon at the top-right of the app, to the left of the Help icon.

Important

Beginning at the end of March 2024, we’ll be pausing the digest email, which are typically sent twice a month. All the content from digest emails will still be available within the Viva Insights app in Teams or on the web. You can continue to explore and analyze your data insights seamlessly. To learn more about this change, refer to the Digest email pause..

Get your questions answered

If you have questions about Viva Insights, we have a few FAQ articles that might help:

If you can't find an answer to your question in one of our FAQ articles, try visiting the Viva Insights community. Another user might have asked a similar question, or you can post a new question in our community of Viva experts and peers.

Your admin can also raise a support ticket with Microsoft support by following these guidelines: Get support for Microsoft 365 for business.

Submit issues, bugs, or errors

If you find a bug, error, or other issue in Viva Insights, file a support ticket with Microsoft support. To file a ticket, follow these guidelines: Get support for Microsoft 365 for business.

Stay up to date and connect with other users

Visit and register on our Viva Insights community to learn more about upcoming releases, participate in rich discussions with other users, and sign up for events hosted by Viva experts.

Additional resources