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Segment not eligible for export for B-to-B audiences

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Note

On September 1, 2023, we merged and renamed Dynamics 365 Marketing and Dynamics 365 Customer Insights. Dynamics 365 Marketing is now called Dynamics 365 Customer Insights - Journeys. Dynamics 365 Customer Insights is now called Dynamics 365 Customer Insights - Data. For more information, see Dynamics 365 Customer Insights FAQs.

Dynamics 365 Customer Insights environments for business accounts support contact segments and account segments. Due to this change, contact exports only work with segments based on contacts. Associate contact details with segments and update the refresh schedule to address the error.

Prerequisites

  • Contributor permissions in Customer Insights - Data
  • Ownership of the segments to change

Symptoms

In an environment of business accounts, your exports fail with the error message:

The following segment isn't eligible for this export destination: '{name of segment}'. Choose only segments of type ContactProfile and try again.

Resolution

  1. Sign in to Customer Insights - Data and open your B-to-B environment.
  2. Create a segment based on contacts that matches your previously used segment.
  3. Once that contact segment is run, edit the respective export and select the new segment.
  4. Select Save to save the configuration or Save and run to test this export right away.