Refund on a return order is declined

This article provides a resolution for an issue where a refund on a return order is declined because the credit card that's used for invoicing differs from the card that was used during the original payment authorization in Microsoft Dynamics 365 Commerce.

Symptoms

A refund is declined when the credit card that's used to invoice a return order differs from the card that was used during the original payment authorization. You receive the following error message:

Some payments are not in the correct status for posting. Please re-validate the status of all payments prior to invoicing.

The payment authorization details include the following error message:

Adyen gateway SendRequest() failed with status 'InternalServerError'.22144; Empty response returned from Adyen.(22001);

Resolution

To solve this issue, contact the Adyen support team and request to enable blind returns on your Adyen merchant account. For more information, see Troubleshoot issues with Dynamics 365 Payment Connector for Adyen.

More information

• Dynamics 365 Payment Connector for Adyen
• Set up the Adyen payment connector for Dynamics 365

Third-party information disclaimer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.