Check your knowledge

  • 6 minutes

Answer the following questions to see what you've learned.

1.

You recently created a new agent that is used to help in customer support scenarios. You have several topics that were created by default that you want to disable. Which of the following topic types can be turned off?

2.

You're creating a topic that provides the local weather forecast to a customer. Which conversation node would you use to launch a Power Automate flow to get forecast details from a weather service?

3.

Currently, when your agent is unable to identify which topic to present to a customer, it automatically escalates the conversation to a live agent. You've been asked to configure the agent to first ask the customer a few questions to determine if a topic can help before escalating the conversation. How is this done?