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Surface Hub v1 SSD replacement

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    Surface Hub v1

You might need to remove the solid state drive (SSD) from your Surface Hub so that you can reimage it using the Surface Hub Recovery Tool or because you've been sent a replacement drive. You would reimage your SSD when the operating system is no longer bootable, such as from a Windows update failure, BitLocker issues, reset failure, or hardware failure.

Warning

Make sure the Surface Hub is turned off at the AC switch.

  1. Locate the SSD compartment door on the rear, upper portion of the Surface Hub in the locations illustrated below. The door is identifiable as it doesn't have open ventilation slots.

    Screenshot that shows SSD compartment door.

    Surface Hub hard drive locations

  2. Locate the locking tab on the hard drive compartment door. On the Surface Hub 55, the locking tab will be located on the left-hand side of the door. On the Surface Hub 84, it will be on the right-hand side as shown in the illustration.

    Screenshot that shows SSD compartment locking tab.

    Locking tab on hard drive compartment door

  3. Lift open the compartment door to access the hard drive.

    Screenshot that shows lifting open the compartment door.

    Lift compartment door

  4. Locate the pull tab, which may be partially hidden under the rear cover. Pull on the tab to eject the hard drive from the compartment.

    Screenshot that shows locating the pull tab.

    Pull tab

  5. Slide the replacement drive into place until you hear it click.

    Screenshot that shows sliding in the replacement drive.

    Slide replacement drive into place

  6. Close the compartment door.

  7. Apply power to the Surface Hub.