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Error Reporting

 

Updated: May 13, 2016

Applies To: System Center 2012 R2 Operations Manager, System Center 2012 - Operations Manager, System Center 2012 SP1 - Operations Manager

When error reporting is enabled for System Center 2012 – Operations Manager features, if an error occurs, information about the error is anonymously reported to Microsoft. For more information about the privacy statement for the Microsoft Error Reporting Service, see Microsoft Online Crash Analysis. This information is used with error reports from other Microsoft customers to help identify and resolve common issues with Operations Manager.

Note

This setting enables error reporting only for Operations Manager features. For information about enabling the Client Monitoring feature of Operations Manager, which includes error reporting for the specified computers, see Client Monitoring Using Agentless Exception Monitoring.

To configure error reporting settings

  1. Log on to the computer with an account that is a member of the Operations Manager Administrators role for the Operations Manager management group.

  2. In the Operations console, click the Administration button.

  3. In the Administration pane, expand Administration, and then click Settings.

  4. In the Settings pane, expand Type: General, right-click Privacy, and then click Properties.

  5. In the Global Management Server Settings - Privacy dialog box, click the Error Reporting tab, and then do one of the following:

    - Select **Automatically send error reports about this product to Microsoft without prompting the user (recommended)**.

- Select **Prompt the user for approval before sending error reports to Microsoft**.

  <div class="alert">


  > [!NOTE]
  > <P>Click <STRONG>Tell me more about error reporting</STRONG> if you want to view the privacy statement for the Microsoft Error Reporting Service.</P>


  </div>

  6. When you have made the selection that you want, click OK.

Error Transmission settings let you specify which error reports are sent to Microsoft and the additional diagnostic data that is included with the error reports.

To find the Error Transmission tab of the Global Management Server Group Settings - Privacy dialog box

  1. Log on to the computer with an account that is a member of the Operations Manager Administrators role for the Operations Manager management group.

  2. In the Operations console, click the Administration button.

  3. In the Administration pane, expand Administration, and then click Settings.

  4. In the Settings pane, expand Type: General, right-click Privacy, and then click Properties.

  5. In the Global Management Server Group Settings - Privacy dialog box, click the Error Transmission tab.

    Note

    Click Read the privacy statement to view the privacy statement.

To filter errors that are sent to Microsoft

  1. On the Error Transmission tab of the Global Management Server Group Settings - Privacy dialog box, click Filter.

  2. In the Error Forwarding Filters dialog box, select one or more of the options for sources of errors that you do not want forwarded to Microsoft, such as that come from specific computers.

  3. In the Criteria description box, click specific, and provide the values for the criteria of errors that you do not want forwarded to Microsoft, such as computer.contoso.com.

  4. Click OK twice.

To configure diagnostic data sent to Microsoft with error reports

  1. On the Error Transmission tab of the Global Management Server Group Settings - Privacy dialog box, do one or more of the following:

    1. Select Upload diagnostic data collection request, select the additional diagnostic data that you want to send with error reports from computers that report errors to the management servers, and then forward them from the management server to Microsoft with the error reports.

    2. Set Maximum number of CAB files to send to Microsoft per error group to help Microsoft diagnose the error. The recommended number is 10.

    3. Select Display links to solutions from Microsoft on error reporting computers. A link to available solutions is displayed to end users after the error is first encountered and the link to the solution is downloaded to the management server.

    4. Select Display links to surveys from Microsoft on error reporting computers.

    5. Specify the Default solution link when no Microsoft solution is available. This can be an internal webpage for technical support, for example.

  2. Click OK.