Enable or Disable a Personal Operator for a UM-Enabled User

 

Applies to: Exchange Server 2010 SP3, Exchange Server 2010 SP2

The personal operator extension setting on a mailbox that's enabled for a Unified Messaging (UM) user can be used when an administrative assistant or personal assistant will answer incoming calls for a specific user instead of a voice mail message being generated for the user. For example, when a UM-enabled user will be out of the office and wants callers to have the option to talk to a human operator or leave a voice message. By default, an extension number isn't defined.

You can enter an internal or external telephone number that has from 1 through 20 digits in the Personal operator extension field available on the UM-enabled user's mailbox properties. If you use an external telephone number, you must verify that you've correctly configured the appropriate outdialing rule groups and entries to enable this functionality.

Looking for other management tasks related to UM users? Check out Managing Unified Messaging Users.

Prerequisites

• The existing Exchange recipient is enabled for Unified Messaging. For detailed steps, see Enable a User for Unified Messaging.

• A UM dial plan has been created. For detailed steps, see Create a UM Dial Plan.

• A UM mailbox policy has been created. For detailed steps, see Create a UM Mailbox Policy.

• The extension number assigned to the UM-enabled user is valid according to the UM dial plan defined.

Use the EMC to configure a personal operator for a UM-enabled user

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

1. In the console tree, click Recipient Configuration.

2. In the result pane, select the user's mailbox that you want to view.

3. In the action pane, click Properties.

4. On the Mailbox Features tab, click Unified Messaging, and then click Properties.

5. On the Unified Messaging Properties page, in the Personal operator extension field, enter the extension number for the personal operator that will be used for this user.

6. Click OK to accept your changes.

   Important

   After you accept the changes that you made using this procedure, you must set the AllowExtensions parameter to True using the Set-UMDialPlan cmdlet. For the correct syntax, see the following procedure. You can't set the AllowExtensions parameter to True using the EMC.

Use the Shell to configure a personal operator for a UM-enabled user

You need to be assigned permissions before you can perform this procedure. To see what permissions you need, see the "UM mailboxes" entry in the Unified Messaging Permissions topic.

This example allows extensions on a UM dial plan named MyUMDialPlan and enables a personal operator extension 12345 for a UM-enabled user named Tony Smith.

Set-UMMailbox -identity tonysmith@contoso.com -OperatorNumber 12345
Set-UMDialPlan -identity MyUMDialPlan -AllowExtensions $true

For more information about syntax and parameters, see Set-UMMailbox.

Other Tasks

After you configure a personal operator for a UM-enabled user, you may also want to:

• Create a Dialing Rule Entry on a UM Dial Plan

• Configure Dialing Rule Groups on a UM Dial Plan

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