How to View Order Properties and Details

After a customer places an order on your Web site, you can view the properties and details of the order by using the Customer and Order Manager. However, you cannot edit these properties or details.

To view order properties and details

1. Click Start, point to Microsoft Commerce Server 2009 , and then click Customer and Orders Manager.

2. In Customer and Orders Manager, in the Views pane, click Orders.

3. Use the Search Orders pane to search for the order that you want to view.

4. In the Search Results pane, select the order that you want to view.

5. In the Tasks pane, click Open.

6. The following properties are listed in the <Order name>-<Order Number> Properties screen:

   Use this	To do this
   Buyer Name	View the buyer name.
   Tracking Number	View the number to use to track this order.
   Purchase order name	View the name of the purchase order that the customer used to pay for this order.
   Billing currency	View the billing currency used to pay for this order.
   Date created	View the date this order was created.
   Date last modified	View the date this order was last modified.
   Order status	View the status of the order.
   Sub total	View the sub total costs for this order.
   Tax	View the tax amount for this order.
   Shipping charges	View the shipping charges total for this order.
   Handling charges	View the handling charges total for this order.
   Discount total	View the discount total for this order.
   Total	View the total cost for this order.

   The following details are listed in the <Order name>-<Order Number> Order details screen:

   Use this	To do this
   Order Forms tab	View the order form name and order form status. As line items, view the product catalog, display name, product variant ID, quantity ordered, and list price.
   Shipments tab	View the shipping method, tracking number, shipment status, and recipient. As line items, view the product catalog, display name, product variant ID, quantity ordered, and list price.
   Addresses tab	View the address for the order.
   Payments tab	View the payment ID, method, and type.
   Discounts and Promo Codes tab	Select to display discounts or promo codes from the drop-down list. View the following: If displaying discounts, view the quantity of discounts applied to this basket in parentheses. Click Open to view the Shipping Discount screen. Discount application level, discount name, and type of discount. Description of this discount coupon when it was created. Targets on which discounts were applied. View the quantity of discount targets in parentheses. Click Open to view the <Shipping type> screen. If viewing promo codes, view the promo code assigned to this discount coupon when it was created in parentheses. Click Open to view the Promo Codes screen.
   Advanced tab	View the following: Name of whoever last modified this order. GUID for the order group. ID of the buyer and the buyer's address. GUID for the basket (basket ID). Number of items for the order.

7. Click Close on the toolbar.

See Also

Other Resources

Managing Orders

What is an Order?

Searching the Business Management Applications

Deleting Information from the Business Management Applications

Refreshing the Business Management Application Cache