Service request resources
Applies to: Partner Center | Partner Center for Microsoft Cloud for US Government
Partners can file service requests on behalf of their partners to report disruptions services provided by Microsoft or to request other technical support that they're incapable of providing.
ServiceRequest
Describes a service request filed by a partner, including how that request is progressing.
| Property | Type | Description |
|---|---|---|
| Title | string | The service request title. |
| Description | string | The description. |
| Severity | string | The severity: unknown, critical, moderate, or minimal. |
| SupportTopicId | string | The ID of the support topic. |
| SupportTopicName | string | The name of the support topic. |
| Id | string | The ID of the service request. |
| Status | string | The status of the service request: none, open, closed, or attention_needed. |
| Organization | ServiceRequestOrganization | Organization for which the service request is created. |
| PrimaryContact | ServiceRequestContact | Primary Contact on the service request. |
| LastUpdatedBy | ServiceRequestContact | Last Updated By contact for changes to the service request. |
| ProductName | string | The name of the product that corresponds to the service request. |
| ProductId | string | The ID of the product. |
| CreatedDate | date | The date of the service request's creation. |
| LastModifiedDate | date | The date that the service request was last modified. |
| LastClosedDate | date | The date that the service request was last closed. |
| FileLinks | array of FileInfo resources | The collection of File Links that pertain to the service request. |
| NewNote | ServiceRequestNote | A note can be added to an existing service request. |
| Notes | array of ServiceRequestNotes | A collection of notes added to the service request. |
| CountryCode | string | The country/region corresponding to the service request. |
| Attributes | ResourceAttributes | The metadata attributes corresponding to the service request. |
ServiceRequestContact
Describes a contact that creates or modifies a service request.
| Property | Type | Description |
|---|---|---|
| Organization | ServiceRequestOrganization | Organization for which the service request is created. |
| ContactId | string | The contact's unique ID. |
| LastName | string | The last name of the contact. |
| FirstName | string | The first name of the contact. |
| string | The email of the contact. | |
| PhoneNumber | string | The phone number of the contact. |
ServiceRequestNote
Describes a note attached to a service request.
| Property | Type | Description |
|---|---|---|
| CreatedByName | string | The name of the creator of the note. |
| CreatedDate | date | The date and time when the note was created. |
| Text | string | The text of the note. |
ServiceRequestOrganization
Describes the organization for which the service request is created.
| Property | Type | Description |
|---|---|---|
| Id | string | The unique ID of the organization. |
| Name | string | The name of the organization. |
| PhoneNumber | string | The phone number of the organization. |
SupportTopic
Describes a support topic. Service requests specify a support topic to ensure that they're processed quickly and effectively.
| Property | Type | Description |
|---|---|---|
| Name | string | The name of the support topic. |
| Description | string | The description of the support topic. |
| Id | string | The unique ID of the support topic. |
| Attributes | ResourceAttributes | The metadata attributes corresponding to the service request. |