New commerce experience cancellation policy

Appropriate roles: Admin agent | Sales agent

For the cancellation policies available for new commerce experience (NCE) products, see the following table.

Product	Self-serve cancellation window in Partner Center	Learn more
Perpetual software	Full refund within 30 calendar days of purchase	Cancelling perpetual software
Software subscriptions	Prorated refund (except where otherwise required by law) within seven calendar days of purchase. For example, if you cancel on the third day, the refund will be for the remaining paid period minus the three days. Partner Center doesn't allow license reductions for software subscriptions per the NCE seven-day cancellation policy. If a partner wishes to reduce or change the number of licenses of the purchased subscription, the change must be made within the seven-day window.	Cancelling software subscriptions
License-based (per user)	Prorated refund within seven calendar days of purchase. Subscriptions created as a result of a partial upgrade inherit the cancellation window from the parent (source subscription). The cancellation window doesn't reopen until the subscription itself renews into a new term.	Cancelling licensed-based subscriptions
Marketplace offers	Monthly 24 hours/yearly 14 days from the date of purchase	Cancelling licensed-based SaaS subscriptions