Office 365 Service Communications API reference
Important
The legacy version of the Service Communications API that's documented in this article is retired. The service health and communications API in Microsoft Graph is now available, and replaces the Service Communications API. For more information about the new Microsoft Graph API, see Overview for accessing service health and communications through Microsoft Graph.
You can use the Office 365 Service Communications API V2 to access the following data:
Get Services: Get the list of subscribed services.
Get Current Status: Get a real-time view of current and ongoing service incidents.
Get Historical Status: Get a historical view of service incidents.
Get Messages: Find Incident and Message Center communications.
Currently, the Office 365 Service Communications API contains data for Office 365, Yammer, Dynamics CRM and Microsoft Intune cloud services.
The fundamentals
The root URL of the API includes a tenant identifier that scopes the operations to a single tenant:
https://manage.office.com/api/v1.0/{tenant_identifier}/ServiceComms/{operation}
The Office 365 Service Communications API is a REST service that allows you to develop solutions using any web language and hosting environment that supports HTTPS and X.509 certificates. The API relies on Microsoft Entra ID and the OAuth2 protocol for authentication and authorization. To access the API from your application, you'll need to first register it in Microsoft Entra ID and configure it with permissions at the appropriate scope. This will enable your application to request OAuth2 access tokens necessary for calling the API. For more information about registering and configuring an application in Microsoft Entra ID, see Office 365 Management APIs getting started.
All API requests require an Authorization HTTP header that has a valid OAuth2 JWT access token obtained from Microsoft Entra ID that contains the ServiceHealth.Read claim; and the tenant identifier must match the tenant identifier in the root URL.
Authorization: Bearer {OAuth2 token}
Request headers
These are the supported request headers for all Office 365 Service Communications API operations.
| Header | Description |
|---|---|
| Accept (Optional) | The following are acceptable representations for the response: application/json;odata.metadata=full application/json;odata.metadata=minimal [The default if header not specified] application/json;odata.metadata=none |
| Authorization (Required) | Authorization token (Bearer JWT Microsoft Entra Token) for the request. |
Response headers
These are the response headers returned for all Office 365 Service Communications API operations:
| Header | Description |
|---|---|
| Content-Length | The length of the response body. |
| Content-Type | Representation of the response: application/json application/json;odata.metadata=full application/json;odata.metadata=minimal application/json;odata.metadata=none odata.streaming=true |
| Cache-Control | Used to specify directives that all caching mechanisms along the request/response chain must obey. |
| Pragma | Implementation-specific behaviors. |
| Expires | When the client should make the resource expire. |
| X-Activity-Id | The server-generated activity Id. |
| OData-Version | The supported OData Version (4.0). |
| Date | The date in UTC when the response was sent from the server. |
| X-Time-Taken | The time it took to generate the response (ms). |
| X-Instance-Name | The identifier of the Azure instance used to generate the response (for debugging purposes). |
| Server | The server used to generate the response (for debugging purposes). |
| X-ASPNET-Version | The version of ASP.Net used by the server that generated the response (for debugging purposes). |
| X-Powered-By | The technologies used in the server that generated the response (for debugging purposes). |
Following are the Office 365 Service Communications API operations.
Get Services
Returns the list of subscribed services.
| Information | Service | Description |
|---|---|---|
| Path | /Services |
|
| Query-option | $select | Pick a subset of properties. |
| Response | List of "Service" entities | "Service" entity contains "Id" (String), "DisplayName" (String), and "FeatureNames" (list of Strings). |
Sample request
GET https://manage.office.com/api/v1.0/contoso.com/ServiceComms/Services
Authorization: Bearer {AAD_Bearer_JWT_Token}
Sample response
{
"value": [
{
"Id": "Exchange",
"DisplayName": "Exchange Online",
"FeatureNames": [
"Sign-in",
"E-Mail and calendar access",
"E-Mail timely delivery",
"Management and Provisioning",
"Voice mail"
]
},
{
"Id": "Lync",
"DisplayName": "Lync Online",
"FeatureNames": [
"Audio and Video",
"Federation",
"Management and Provisioning",
"Sign-In",
"All Features",
"Dial-In Conferencing",
"Online Meetings",
"Instant Messaging",
"Presence",
"Mobility"
]
}
]
}
Get Current Status
Returns the status of the service from the previous 24 hours.
Note
The service response will contain the status and any incidents within the previous 24 hours. The StatusDate or StatusTime value returned will be exactly 24 hours in the past. To get the last update for a particular incident, use the Get Messages functionality and read the LastUpdatedTime value from the response record that matches your incident ID.
| Information | Service | Description |
|---|---|---|
| Path | /CurrentStatus |
|
| Filter | Workload | Filter by workload (String, default: all). |
| Query-option | $select | Pick a subset of properties. |
| Response | List of "WorkloadStatus" entities. | "WorkloadStatus" entity contains "Id" (String), "Workload" (String), "StatusTime"(DateTimeOffset), "WorkloadDisplayName" (String), "Status" (String), "IncidentIds" (list of Strings), and FeatureGroupStatusCollection (list of "FeatureStatus"). "FeatureStatus" entity contains "Feature" (String), "FeatureGroupDisplayName" (String), and "FeatureStatus" (String). |
Sample request
GET https://manage.office.com/api/v1.0/contoso.com/ServiceComms/CurrentStatus
Authorization: Bearer {AAD_Bearer_JWT_Token}
Sample response
{
"value": [
{
"Id": "Exchange",
"Workload": "Exchange",
"StatusDate": "2015-04-11T00:00:00Z",
"WorkloadDisplayName": "Exchange Online",
"Status": "ServiceOperational",
"IncidentIds": [],
"FeatureGroupStatusCollection": [
{
"Feature": "Signin",
"FeatureGroupDisplayName": "Sign-in",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Access",
"FeatureGroupDisplayName": "E-Mail and calendar access",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Delivery",
"FeatureGroupDisplayName": "E-Mail timely delivery",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Provisioning",
"FeatureGroupDisplayName": "Management and Provisioning",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "UnifiedMessaging",
"FeatureGroupDisplayName": "Voice mail",
"FeatureStatus": "ServiceOperational"
}
]
},
{
"Id": "Lync",
"Workload": "Lync",
"StatusDate": "2015-04-11T00:00:00Z",
"WorkloadDisplayName": "Lync Online",
"Status": "ServiceOperational",
"IncidentIds": [],
"FeatureGroupStatusCollection": [
{
"Feature": "AudioVideo",
"FeatureGroupDisplayName": "Audio and Video",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Federation",
"FeatureGroupDisplayName": "Federation",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "ManagementandProvisioning",
"FeatureGroupDisplayName": "Management and Provisioning",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Sign-In",
"FeatureGroupDisplayName": "Sign-In",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "All",
"FeatureGroupDisplayName": "All Features",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "DialInConferencing",
"FeatureGroupDisplayName": "Dial-In Conferencing",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "OnlineMeetings",
"FeatureGroupDisplayName": "Online Meetings",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "InstantMessaging",
"FeatureGroupDisplayName": "Instant Messaging",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Presence",
"FeatureGroupDisplayName": "Presence",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Mobility",
"FeatureGroupDisplayName": "Mobility",
"FeatureStatus": "ServiceOperational"
}
]
}
]
}
Status definitions
The status definitions include the following values:
- Investigating
- ServiceDegradation
- ServiceInterruption
- RestoringService
- ExtendedRecovery
- InvestigationSuspended
- ServiceRestored
- FalsePositive
- PostIncidentReportPublished
- ServiceOperational
For a description of these status definitions, see How to check Microsoft 365 service health.
Get Historical Status
Returns the historical status of the service, by day, over a certain time range.
| Information | Service | Description |
|---|---|---|
| Path | /HistoricalStatus |
|
| Filters | Workload | Filter by workload (String, default: all). |
| StatusTime | Filter by days greater than StatusTime (DateTimeOffset, default: ge CurrentTime - 7 days). | |
| Query-option | $select | Pick a subset of properties. |
| Response | List of "WorkloadStatus" entities. | "WorkloadStatus" entity contains "Id" (String), "Workload" (String), "StatusTime"(DateTimeOffset), "WorkloadDisplayName" (String), "Status" (String), "IncidentIds" (list of Strings), and FeatureGroupStatusCollection (list of "FeatureStatus"). "FeatureStatus" entity contains "Feature" (String), "FeatureGroupDisplayName" (String), and "FeatureStatus" (String). |
Sample request
GET https://manage.office.com/api/v1.0/contoso.com/ServiceComms/HistoricalStatus
Authorization: Bearer {AAD_Bearer_JWT_Token}
Sample response
{
"value": [
{
"Id": "Exchange",
"Workload": "Exchange",
"StatusDate": "2015-04-11T00:00:00Z",
"WorkloadDisplayName": "Exchange Online",
"Status": "ServiceOperational",
"IncidentIds": [],
"FeatureGroupStatusCollection": [
{
"Feature": "Signin",
"FeatureGroupDisplayName": "Sign-in",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Access",
"FeatureGroupDisplayName": "E-Mail and calendar access",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Delivery",
"FeatureGroupDisplayName": "E-Mail timely delivery",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Provisioning",
"FeatureGroupDisplayName": "Management and Provisioning",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "UnifiedMessaging",
"FeatureGroupDisplayName": "Voice mail",
"FeatureStatus": "ServiceOperational"
}
]
},
{
"Id": "Exchange",
"Workload": "Exchange",
"StatusDate": "2015-04-10T00:00:00Z",
"WorkloadDisplayName": "Exchange Online",
"Status": "InformationAvailable",
"IncidentIds": [
"EX20870"
],
"FeatureGroupStatusCollection": [
{
"Feature": "Signin",
"FeatureGroupDisplayName": "Sign-in",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Access",
"FeatureGroupDisplayName": "E-Mail and calendar access",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Delivery",
"FeatureGroupDisplayName": "E-Mail timely delivery",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "Provisioning",
"FeatureGroupDisplayName": "Management and Provisioning",
"FeatureStatus": "ServiceOperational"
},
{
"Feature": "UnifiedMessaging",
"FeatureGroupDisplayName": "Voice mail",
"FeatureStatus": "InformationAvailable"
}
]
}
]
}
Get Messages
Returns the messages about the service over a certain time range. Use the type filter to filter for "Service Incident", "Planned Maintenance", or "Message Center" messages.
| Information | Service | Description |
|---|---|---|
| Path | /Messages |
|
| Filters | Workload | Filter by workload (String, default: all). |
| StartTime | Filter by Start Time (DateTimeOffset, default: ge CurrentTime - 7 days). | |
| EndTime | Filter by End Time (DateTimeOffset, default: le CurrentTime). | |
| MessageType | Filter by MessageType (String, default: all). | |
| Id | Filter by Id (String, default: all). | |
| Query-option | $select | Pick a subset of properties. |
| $top | Pick the top number of results (default and max $top=100). | |
| $skip | Skip number of results (default: $skip=0). | |
| Response | List of "Message" entities. | "Message" entity contains "Id" (String), "StartTime" (DateTimeOffset), "EndTime" (DateTimeOffset), "Status" (String), "Messages" (list of "MessageHistory" entity), "LastUpdatedTime" (DateTimeOffset), "Workload" (String), "WorkloadDisplayName" (String), "Feature" (String), "FeatureDisplayName" (String), "MessageType" (Enum, default: all). "MessageHistory" entity contains "PublishedTime" (DateTimeOffset), "MessageText" (String). |
Sample request
GET https://manage.office.com/api/v1.0/contoso.com/ServiceComms/Messages
Authorization: Bearer {AAD_Bearer_JWT_Token}
Sample response
{
"value": [
{
"Id": "EX20119",
"Name": "EX20119",
"Title": null,
"StartTime": "2015-04-01T22:25:00Z",
"EndTime": "2015-04-07T21:48:00Z",
"Status": "Service restored",
"Messages": [
{
"PublishedTime": "2015-04-01T22:34:28.76Z",
"MessageText": "Current Status: Engineers are investigating an issue in which some customers may be experiencing problems accessing or using Exchange Online services or features. This event is actively being investigated. More information will be provided shortly."
},
{
"PublishedTime": "2015-04-03T18:45:32.56Z",
"MessageText": "Current Status: Engineers are implementing a fix within the affected infrastructure to remediate Exchange Online archive access issues. \n\nUser Experience: Affected users are unable to access online archives when using Outlook Web App (OWA). As a workaround, users may be able to access online archives via the Outlook client.\n\nCustomer Impact: Customer impact appears to be limited at this time. This issue only affects hybrid customers.\n\nPreliminary Root Cause: As part of our ongoing work, an updated certificate was deployed to the infrastructure; however, a caching issue has caused the infrastructure to use an expired certificate which is causing archive access issues. \n\nNext Update by: Monday, April 6, 2015, at 9:00 PM UTC\n"
},
{
"PublishedTime": "2015-04-06T21:17:34.007Z",
"MessageText": "Current Status: Deployment of the fix is almost complete. Engineers are monitoring service health to ensure the issue has been remediated. \n\nUser Experience: Affected users are unable to access online archives when using Outlook Web App (OWA). As a workaround, users may be able to access online archives via the Outlook client. \n\nCustomer Impact: Customer impact appears to be limited at this time. This issue only affects hybrid customers.\n\nPreliminary Root Cause: As part of our ongoing work, an updated certificate was deployed to the infrastructure; however, a caching issue has caused the infrastructure to use an expired certificate which is causing archive access issues. \n\nNext Update by: Tuesday, April 7, 2015, at 10:00 PM UTC "
},
{
"PublishedTime": "2015-04-08T21:54:49.06Z",
"MessageText": "Final Status: Engineers have implemented a fix which remediated end-user impact. \r\n\r\nUser Experience: Affected users were unable to access online archives when using Outlook Web App (OWA).\r\n\r\nCustomer Impact: Customer impact appears to have been limited. This issue only affected hybrid customers.\r\n\r\nIncident Start Time: Monday, March 30, 2015, at 9:28 AM UTC\r\n\r\nIncident End Time: Tuesday, April 7, 2015, at 8:00 PM UTC\r\n\r\nPreliminary Root Cause: As part of our ongoing work, an updated certificate was deployed to the infrastructure; however, a caching issue has caused the infrastructure to use an expired certificate which is causing archive access issues. \r\n\r\nNext Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.\r\n- Action: Review the monitoring infrastructure for improvements as this event was reported by customers before an alert prompted a high priority investigation. \r\n\r\nA post-incident report will be available on the Service Health Dashboard within five business days."
}
],
"LastUpdatedTime": "2015-04-08T21:54:49.55Z",
"Workload": "Exchange Online",
"WorkloadDisplayName": "Exchange",
"Feature": "Access",
"FeatureDisplayName": "E-Mail and calendar access"
},
{
"Id": "EX20789",
"Name": "EX20789",
"Title": null,
"StartTime": "2015-04-06T20:00:00Z",
"EndTime": "2015-04-07T23:00:00Z",
"Status": "Service restored",
"Messages": [
{
"PublishedTime": "2015-04-07T23:26:44.643Z",
"MessageText": "Final Status: Engineers have validated that the deployed fix has resolved the issue and that service is restored.\r\n\r\nUser Experience: Affected users were unable to send or receive email while using Exchange Web Services (EWS) on their mobile devices.\r\n\r\nCustomer Impact: Customer impact appeared to be limited during this event. This issue was only affecting customers that use third-party Mobile Device Management software from Good Technology. As a workaround to provide immediate relief from impact, engineers implemented a configuration change for customers who reported this issue to Microsoft Support.\r\n\r\nIncident Start Time: Wednesday, April 1, 2015, at 2:00 PM UTC\r\n\r\nIncident End Time: Tuesday, April 7, 2015, at 10:00 PM UTC\r\n\r\nPreliminary Root Cause: As part of our ongoing efforts to improve service resiliency, an update was deployed to the infrastructure that facilitates connections from multiple Exchange Online protocols to mailbox databases. The update, however, contained a code issue that caused connectivity issues in some scenarios. \r\n\r\nNext Steps: The following is a list of known action item(s) associated with this incident. As part of the Office 365 problem management process, additional engineering actions may be identified to improve the overall service.\r\n- Action: Review the infrastructure update process to prevent reoccurrences of this scenario.\r\n\r\nPlease consider this service notification the final update on the event."
}
],
"LastUpdatedTime": "2015-04-07T23:26:45.08Z",
"Workload": "Exchange Online",
"WorkloadDisplayName": "Exchange",
"Feature": "Access",
"FeatureDisplayName": "E-Mail and calendar access"
}
]
}
Errors
When the service encounters an error, it reports the error response code to the caller, using standard HTTP error-code syntax. As per OData V4 specification, additional information is included in the body of the failed call as a single JSON object. The following is an example of a full JSON error body:
{
"error":{
"code":"AF5000. An internal server error occurred.",
"message": "Retry the request."
}
}