Luware Nimbus for Microsoft Teams
Last updated by the developer on: December 15, 2023
General information
Information provided by Luware AG to Microsoft:
| Information | Response |
|---|---|
| App name | Luware Nimbus for Microsoft Teams |
| ID | luwareagzurich.advanced_routing_azure_marketplace |
| Partner company name | Luware AG |
| Company's website | https://luware.com |
| App's Terms of Use | https://luware.com/en/agreements/saas/ |
| Core functionality of the app | Nimbus adds contact center functionality, call queueing, presenced based routing, reporting functions and a switchboard to Teams |
| Company headquarter location | Switzerland |
| App info page | https://luware.com/en/solution/nimbus/ |
| What is the hosting environment or service model used to run your app? | Paas |
| Which hosting cloud providers does the app use? | Azure |
| Customer support contact. | support@luware.com |
Questions
Questions or updates to any of the information you see here? Contact us!
How the app handles data
This information has been provided by Luware AG about how this app collects and stores organizational data and the control that your organization will have over the data the app collects.
| Information | Response |
|---|---|
| Does the app or underlying infrastructure process any data relating to a Microsoft customer or their device? | Yes |
| What data is processed by your app? | Call Detail Records (Caller's phone number or SIP Address, Start/End time of the call, User(s) who answered the call); User Details (Firstname, Lastname, DisplayName, E-Mail address, UPN / SAM account name), User States (O365 ID, Responsibility Profile ID, Not Available Reasons ID, Start/End in state, User state); Transfer History, Audit Trail (Tenant, Office 365 ID of the User) |
| Does the app support TLS 1.1 or higher? | Yes |
| Does the app or underlying infrastructure store any Microsoft customer data? | Yes |
| What data is stored in your databases? | Data relevant for reporting as well as relevant for distributing calls. In addition Audit data. Call Detail Records (Caller's phone number or SIP Address, Start/End time of the call, User(s) who answered the call); User Details (Firstname, Lastname, DisplayName, E-Mail address, UPN / SAM account name), User States (O365 ID, Responsibility Profile ID, Not Available Reasons ID, Start/End in state, User state); Transfer History, Audit Trail (Tenant, Office 365 ID of the User) |
| If underlying infastructure processes or stores Microsoft customer data, where is this data geographically stored? | Switzerland, Germany, United Kingdom of Great Britain and Northern Ireland (the), Poland |
| Do you have an established data rentention and disposal process? | Yes |
| How long is data retained after account termination? | Less than 30days |
| Do you have an established data access management process? | Yes |
| Do you transfer customer data or customer content to third parties or sub-processors? | No |
Questions
Questions or updates to any of the information you see here? Contact us!
Information from the Microsoft Cloud App Security catalog appears below.
| Information | Response |
|---|---|
| Do you perform annual penetration testing on the app? | Yes |
| Does the app have a documented disaster recovery plan, including a backup and restore strategy? | Yes |
| Does your environment use traditional anti-malware protection or application controls? | ApplicationControls |
| Do you have an established process for indentifying and risk ranking security vulnerabilities? | Yes |
| Do you have a policy that governs your service level agreement (SLA) for applying patches? | Yes |
| Do you carry out patch management activities according to your patching policy SLAs? | Yes |
| Does your enviroment have any unsupported operating systems or software? | No |
| Do you conduct quarterly vulnerability scanning on your app and the infastructure that supports it? | Yes |
| Do you have a firewall installed on your external network boundary? | Yes |
| Do you have an established change management process used to review and approve change requests before they are deployed to production? | Yes |
| Is an additional person reviewing and approving all code change requests submitted to production by the original developer? | Yes |
| Do secure coding practices take into account common vulnerability classes such as OWASP Top 10? | Yes |
| Multifactor Authentication (MFA) enabled for: | CodeRepositories, DNSManagement, Credential |
| Do you have an established process for provisioning, modification, and deletion of employee accounts? | Yes |
| Do you have Intrusion Detection and Prevention (IDPS) software deployed at the perimeter of the network boundary supporting your app? | N/A |
| Do you have event logging set up on all system components supporting your app? | Yes |
| Are all logs reviewed on a regular cadence by human or automated tooling to detect potential security events? | Yes |
| When a security event is detected are alerts automatically sent to an employee for triage? | Yes |
| Do you have a formal information security risk management process established? | Yes |
| Do you have a formal security incident response process documented and established? | Yes |
| Do you report app or service data breaches to supervisory authorities and individuals affected by the breach within 72 hours of detection? | Yes |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Does the app comply with the Health Insurance Portability and Accounting Act (HIPAA)? | N/A |
| Does the app comply with Health Information Trust Alliance, Common Security Framework (HITRUST CSF)? | N/A |
| Does the app comply with Service Organization Controls (SOC 1)? | N/A |
| Does the app comply with Service Organization Controls (SOC 2)? | Yes |
| Which SOC 2 certification did you achieve? | type2 |
| Most recent SOC2 certification date | 2023-09-26 |
| Does the app comply with Service Organization Controls (SOC 3)? | No |
| Do you carry out annual PCI DSS assessments against the appand its supporting environment? | N/A |
| Is the app International Organization for Standardization (ISO 27001) certified? | Yes |
| Does the app comply with International Organization for Standardization (ISO 27018)? | No |
| Does the app comply with International Organization for Standardization (ISO 27017)? | No |
| Does the app comply with International Organization for Standardization (ISO 27002)? | No |
| Is the app Federal Risk and Authorization Management Program (FedRAMP) compliant? | No |
| Does the app comply with Family Educational Rights and Privacy Act (FERPA)? | N/A |
| Does the app comply with Children's Online Privacy Protection Act (COPPA)? | N/A |
| Does the app comply with Sarbanes-Oxley Act (SOX)? | N/A |
| Does the app comply with NIST 800-171? | N/A |
| Has the app been Cloud Security Alliance (CSA Star) certified? | Yes |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Do you have GDPR or other privacy or data protection requirements or obligations (such as CCPA)? | Yes |
| Does the app have an external-facing privacy notice that describes how it collects, uses, shares, and stores customer data? | Yes |
| Privacy Policy URL | https://luware.com/en/privacy-policy/ |
| Does the app perform automated decision making, including profiling that could have a legal effect or similar impact? | No |
| Does the app process customer data for a secondary purpose not described in the privacy notice (i.e. marketing, analytics)? | No |
| Do you process special categories of sensitive data (i.e. racial or ethnic origin, political opinion, religious or philosophical beliefs, genetic or biometric data, health data) or categories of data subject to breach notification laws? | No |
| Does the app collect or process data from minors (i.e., individuals under the age of 16)? | No |
| Does the app have capabilities to delete an individual's personal data upon request? | Yes |
| Does the app have capabilities to restrict or limit the processing of an individual's personal data upon request? | Yes |
| Does the app provide individuals the ability to correct or update their personal data? | Yes |
| Are regular data security and privacy reviews performed (for example, Data Protection Impact Assessments or privacy risk assessments) to identify risks related to the processing of personal data for the app? | Yes |
Questions
Questions or updates to any of the information you see here? Contact us!
| Information | Response |
|---|---|
| Does your application integrate with Microsoft identity platform (Microsoft Entra ID) for single-sign on, API access, etc.? | Yes |
| Have you reviewed and complied with all applicable best practices outlined in the Microsoft identity platform integration checklist? | Yes |
| Does your app use the latest version of MSAL (Microsoft Authentication Library) or Microsoft Identity Web for authentication? | Yes |
| Does your app support Conditional Access policies? | Yes |
| List the types of policies supported | Client apps, Users and Groups |
| Does your app support Continuous Access Evaluation (CAE) | N/A |
| Does your app store any credentials in code? | No |
| Apps and add-ins for Microsoft 365 might use additional Microsoft APIs outside of Microsoft Graph. Does your app or add-in use additional Microsoft APIs? | No |
Data access using Microsoft Graph
Graph Permission Permission Type Justification Microsoft Entra App ID Presence.Read delegated This optional permissions will be used if Presence Tracking for external Azure guest accounts is enabled and enables Attendant Console to show the presence state in Contact search. Allows the app to read presence information of all users in the directory on behalf of the signed-in user. 0ec02475-4b29-4cb5-8338-aa5623d301a2 User.Read delegated This optional permissions will be used if Presence Tracking for external Azure guest accounts is enabled. 0ec02475-4b29-4cb5-8338-aa5623d301a2 User.Read.All delegated This permission is used by the Nimbus App to retrieve caller information – if available. Additionally it is used by the Nimbus user interface to enable a full search for user. 0ec02475-4b29-4cb5-8338-aa5623d301a2 User.ReadBasic.All delegated This optional permissions will be used if Presence Tracking for external Azure guest accounts is enabled. Allows the app to read a basic set of profile properties of other users in your organization on behalf of the signed-in user. 0ec02475-4b29-4cb5-8338-aa5623d301a2 delegated Allows us to read your users' primary email address 0ec02475-4b29-4cb5-8338-aa5623d301a2 offline_access delegated Allows Interact to read and update user data 0ec02475-4b29-4cb5-8338-aa5623d301a2 openid delegated Interact uses this to get the user endpoint 0ec02475-4b29-4cb5-8338-aa5623d301a2 profile delegated Get the user profile 0ec02475-4b29-4cb5-8338-aa5623d301a2 Calls.AccessMedia.All application Will be used by the calling bot for DTMF and for the Media Bot for recording of voice messages 1faac6c7-fb8f-4352-8586-a5518cfa8bc9 Calendars.Read delegated This permission is used within the Attendant Console to read the calendar of the logged-in user with existing appointments. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e Calendars.Read.Shared delegated Allows the Attendant Console to read events in all calendars that the user can access, including delegate and shared calendars. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e Calls.AccessMedia.All application There are 2 situations, where the application permission is used: in IVRs the caller can select options via DTMF tones. If permission is not set, IVR would not work. If Nimbus needs to record a voice mail, it will need this permission as well. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e Calls.Initiate.All application This permission has to be set to enable the calling bot to distribute calls. It will only be used by the Nimbus application in Nimbus related calls. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e Calls.InitiateGroupCall.All application This permission is used to distribute calls. It will only be used by the Nimbus application in Nimbus related calls. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e Calls.JoinGroupCall.All application This permission is used to join a call within the Nimbus environment. Nimbus always needs a conference session to which it can invite the caller, the Nimbus Calling Bot, the selected agent and any transfer targets. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e Channel.ReadBasic.All application This permission is used to enumerate existing channels. This enables the Nimbus App to find the appropriate channel to post a voice message as an adaptive card within a channel. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e Contacts.Read delegated Allows the Attendant Console to search in the Exchange Contacts of the logged-in user 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e Contacts.Read.Shared delegated Allows the Attendant Console to read events in all contacts that the user can access, including delegate and shared calendars. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e GroupMember.Read.All application This permission is used by the Nimbus App to retrieve caller information – if available. Additionally it is used by the Nimbus user interface to enable a full search for user. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e OnlineMeetings.Read.All application If you use Interact this permissions allows the Nimbus to read online Meeting details of the active meeting. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e OnlineMeetings.ReadWrite.All application If you use Interact this permission allows Nimbus to read and create an online meeting 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e Presence.Read.All delegated This optional permissions will be used if Presence Tracking for external Azure guest accounts is enabled and enables Attendant Console to show the presence state in Contact search. Allows the app to read presence information of all users in the directory on behalf of the signed-in user. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e User.Read delegated This optional permissions will be used if Presence Tracking for external Azure guest accounts is enabled. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e User.Read.All both This permission is used by the Nimbus App to retrieve caller information – if available. Additionally it is used by the Nimbus user interface to enable a full search for user. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e User.ReadBasic.All delegated This optional permissions will be used if Presence Tracking for external Azure guest accounts is enabled. Allows the app to read a basic set of profile properties of other users in your organization on behalf of the signed-in user. 23694b6c-5a4a-45ce-9c6a-37c5f1880d4e Calls.InitiateGroupCall.All application This permission is used to distribute calls. It will only be used by the Nimbus application in Nimbus related calls. 78e2af0a-9a4e-46c7-abb5-d6ecf794ee3f Calls.JoinGroupCall.All application This permission is used to join a call within the Nimbus environment. Nimbus always needs a conference session to which it can invite the caller, the Nimbus Calling Bot, the selected agent and any transfer targets. 78e2af0a-9a4e-46c7-abb5-d6ecf794ee3f OnlineMeetings.Read.All application If you use Interact this permissions allows the Nimbus to read online Meeting details of the active meeting. 78e2af0a-9a4e-46c7-abb5-d6ecf794ee3f OnlineMeetings.ReadWrite.All application If you use Interact this permission allows Nimbus to read and create an online meeting 78e2af0a-9a4e-46c7-abb5-d6ecf794ee3f User.Read.All both This permission is used by the Nimbus App to retrieve caller information – if available. Additionally it is used by the Nimbus user interface to enable a full search for user. 78e2af0a-9a4e-46c7-abb5-d6ecf794ee3f Calendars.Read delegated This permission is used within the Attendant Console to read the calendar of the logged-in user with existing appointments. c0d19212-ca45-49ec-913f-04939880d4e1 Calendars.Read.Shared delegated Allows the Attendant Console to read events in all calendars that the user can access, including delegate and shared calendars. c0d19212-ca45-49ec-913f-04939880d4e1 Calls.AccessMedia.All application There are 2 situations, where the application permission is used: in IVRs the caller can select options via DTMF tones. If permission is not set, IVR would not work. If Nimbus needs to record a voice mail, it will need this permission as well. c0d19212-ca45-49ec-913f-04939880d4e1 Calls.InitiateGroupCall.All application This permission is used to distribute calls. It will only be used by the Nimbus application in Nimbus related calls. c0d19212-ca45-49ec-913f-04939880d4e1 Calls.JoinGroupCall.All application This permission is used to join a call within the Nimbus environment. Nimbus always needs a conference session to which it can invite the caller, the Nimbus Calling Bot, the selected agent and any transfer targets. c0d19212-ca45-49ec-913f-04939880d4e1 Channel.ReadBasic.All application This permission is used to enumerate existing channels. This enables the Nimbus App to find the appropriate channel to post a voice message as an adaptive card within a channel. c0d19212-ca45-49ec-913f-04939880d4e1 Contacts.Read delegated Allows the Attendant Console to search in the Exchange Contacts of the logged-in user c0d19212-ca45-49ec-913f-04939880d4e1 Contacts.Read.Shared delegated Allows the Attendant Console to read events in all contacts that the user can access, including delegate and shared calendars. c0d19212-ca45-49ec-913f-04939880d4e1 GroupMember.Read.All application This permission is used by the Nimbus App to retrieve caller information – if available. Additionally it is used by the Nimbus user interface to enable a full search for user. c0d19212-ca45-49ec-913f-04939880d4e1 OnlineMeetings.Read.All application If you use Interact this permissions allows the Nimbus to read online Meeting details of the active meeting. c0d19212-ca45-49ec-913f-04939880d4e1 OnlineMeetings.ReadWrite.All application If you use Interact this permission allows Nimbus to read and create an online meeting c0d19212-ca45-49ec-913f-04939880d4e1 Presence.Read.All delegated This optional permissions will be used if Presence Tracking for external Azure guest accounts is enabled and enables Attendant Console to show the presence state in Contact search. Allows the app to read presence information of all users in the directory on behalf of the signed-in user. c0d19212-ca45-49ec-913f-04939880d4e1 User.Read delegated This optional permissions will be used if Presence Tracking for external Azure guest accounts is enabled. c0d19212-ca45-49ec-913f-04939880d4e1 User.Read.All both This permission is used by the Nimbus App to retrieve caller information – if available. Additionally it is used by the Nimbus user interface to enable a full search for user. c0d19212-ca45-49ec-913f-04939880d4e1 User.ReadBasic.All delegated This optional permissions will be used if Presence Tracking for external Azure guest accounts is enabled. Allows the app to read a basic set of profile properties of other users in your organization on behalf of the signed-in user. c0d19212-ca45-49ec-913f-04939880d4e1
This application does not have Additional APIs.
Questions
Questions or updates to any of the information you see here? Contact us!
Certification information
| Control | Microsoft 365 Certification Result |
|---|---|
| APPLICATION SECURITY | PASS |
| Penetration Testing | In Scope |
| Vulnerability Assessment Review (DAST/SAST/Penetration Test) | In Scope |
| OPERATIONAL SECURITY | PASS |
| Malware Protection - Anti-Virus | N/A |
| Malware Protection - Application Control | N/A |
| Patch Management - Risk Ranking | In Scope |
| Patch Management - Patching | In Scope |
| Vulnerability Scanning | In Scope |
| Firewall - Firewalls (or equivalent technologies) | In Scope |
| Firewall - Web Application Firewalls (WAFs) (Optional) | In Scope |
| Change Control | In Scope |
| Secure Software Development/Deployment | In Scope |
| Account Management | In Scope |
| Intrusion Detection and Prevention (Optional) | N/A |
| Security Event Logging | In Scope |
| Security Event Log Reviews | In Scope |
| Security Event Alerting | In Scope |
| Information Security Risk Management | In Scope |
| Incident Response | In Scope |
| DATA HANDLING SECURITY & PRIVACY | PASS |
| Data in Transit | In Scope |
| Data At Rest | In Scope |
| Data Retention and Disposal | In Scope |
| Data Access Management | In Scope |
| GDPR | In Scope |
Questions
Questions or updates to any of the information you see here? Contact us!