Overview of patient outreach analytics (preview) in healthcare data solutions
Important
- This is a preview feature.
- Preview features aren't meant for production use and might have restricted functionality. These features are available before an official release so that customers can get early access and provide feedback.
- To review the terms of service, see Healthcare data solutions in Microsoft Fabric.
Patient outreach analytics (preview) in healthcare data solutions provides a configurable Power BI report that unifies critical data to enhance patient engagement strategies. This feature enables your healthcare organization to analyze the effectiveness of outreach efforts on appointment scheduling.
It includes the following key features:
Unified data sources: Combines appointment information from clinical data sources with patient journey data from Dynamics 365 Customer Insights - Journeys to deliver comprehensive insights.
Centralized analytics: Offers a single dashboard that simplifies the extraction of meaningful analytical insights, addressing the common challenge of scattered data across multiple systems and dashboards.
Actionable insights: Enables you to assess:
- Success of patient journeys in influencing appointments.
- Effectiveness of various channels (such as email, SMS, and push notifications) in driving patient engagement.
- Performance of service lines and locations, highlighting areas that excel or need more support.
Enhanced decision-making: Empowers healthcare providers to make data-driven decisions that optimize outreach strategies and improve clinical appointment outcomes.
The capability streamlines the process of discovering valuable insights related to marketing engagements and their influence on clinical appointments. This enhancement ultimately supports better patient outreach and care.
Patient outreach analytics (preview) is an optional capability under healthcare data solutions in Microsoft Fabric. You have the flexibility to decide whether or not to use it, depending on your specific needs or scenarios.
To learn how to deploy, configure, and use the capability, see: