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License requirements

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    HoloLens 2

Overview

This page provides a high-level overview of the licenses and accounts needed to deploy both managed and unmanaged HoloLens 2 devices in your organization. It also includes information for licensing of Dynamics 365 Remote Assist and Guides.

HoloLens 2 license and account requirements

  Managed HoloLens Unmanaged HoloLens
Business Use Case
Deploy to cloud connected devices - proof of concept/pilot deployment ✔️
Deploy inside your organization's network - deployment at scale ✔️
Deploy in secure offline environment ✔️
Licenses
Microsoft Entra ID ✔️
MDM (Intune1 or 2) ✔️
Accounts
Microsoft Entra Admin account ✔️
Microsoft Entra user account ✔️
Microsoft Account (MSA) ✔️
Local Account3 ✔️
  • 1 Auto-enrollment during initial device setup, which registers and joins Microsoft Entra and allows the device to be managed with Intune.
  • 2 Windows Autopilot for HoloLens 2 simplifies the provisioning experience for both IT admins and end users. IT admins can preconfigure HoloLens 2 policies, and upon first boot, devices will be deployed in business-ready state with zero end-user interaction.
  • 3 This account must be provisioned ahead of time with Windows Configuration Designer (WCD).

Important

Active Directory (AD) cannot be used to manage HoloLens devices.

Warning

Multiple users are not supported for a device using either a MSA or local account.

Dynamics 365 Licensing and Requirements

Dynamics 365 Remote Assist

Admin

Dynamics 365 Remote Assist user

  • Microsoft Entra account

  • Remote Assist license

    Note

    Microsoft Teams is bundled with Remote Assist

  • Network Connectivity

Microsoft Teams user

  • Microsoft Entra account

  • Microsoft Teams or Teams Freemium

  • Network connectivity

If you plan on implementing this cross-tenant scenario, you may need an Information Barriers license. See this article to determine if an Information Barrier License is required.

Dynamics 365 Guides

Admin

  1. Microsoft Entra account (required for purchasing the subscription and assigning licenses)
  2. Dynamics 365 Guides subscription or free trial

Guides Author

  1. Microsoft Entra account
  2. Dynamics 365 Guides license
  3. Dynamics 365 Guides application installed on a PC or HoloLens
  4. Power BI Desktop (used to view the Analytics dashboard)
  5. Author role (for creating guides)
  6. Network Connectivity

Guides User

  1. Microsoft Entra account
  2. Dynamics 365 Guides license
  3. Dynamics 365 Guides app installed on a HoloLens
  4. Operator role (for testing or using guides)
  5. Network Connectivity