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Set up return reason codes

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Set up return reason code groups

  1. Go to Sales and marketing > Setup > Sales orders > Returns > Return reason code groups.

  2. Select New to create a line for a new return reason code group.

  3. In the Return reason code group field, type an identifier for this group.

  4. In the Description field, type a brief phrase to explain how this group will be used.

Set up return reason codes

This procedure helps you set up return reason codes that you can use to indicate why a product was returned by the customer.

  1. Go to Sales and marketing > Setup > Sales orders > Returns > Return reason codes.

  2. Press CTRL + N to create a new return reason code line.

  3. In the Return reason code field, enter text to identify this code.

  4. In the Description field, enter text to describe the return reason code.

  5. Use the Return reason code group drop-down list to add the code to a return reason code group.