Known issues with Microsoft Dynamics 365 Guides
I can't open a guide because it's corrupted
In rare cases, you might find that a guide has become corrupted. This is most commonly associated with guides that were shared with authors in the time period from September 2021 to December 2021. If you open a corrupted guide in the PC app, the following message appears.
Learn how to fix a corrupted guide.
I don't see any guides in the Guides list
If you don't see any guides, either your internet connection is unstable, or you might have signed in to an environment that doesn't have any guides. First, check your internet connection. If you're connected, try to sign in again, and make sure that you sign in to the environment that has the guides that you're looking for. If you still don't see any guides, contact your admin.
The Create account link doesn't work when I try to use a new account to sign in
When you sign in with a brand new account on the PC and HoloLens apps, there's a link to create a new account:
Don't use this link to create an account–it doesn't work.
I can't see guides that I created or guides that my teammates created
If you don't see any guides, either your internet connection is unstable, or you might have signed in to an environment that doesn't have any guides. First, check your internet connection. If you're connected, try signing in again, but this time make sure you sign into the environment that has the guides you were looking for. If you still don't see any guides, contact your administrator.
Text wrapping on the PC and in HoloLens might differ in rare cases
In rare cases, you might notice that text is wrapped in the Step card view in HoloLens but not on the PC. This issue occurs because, for the sake of readability, Dynamics 365 Guides renders fonts at different sizes on the PC and in HoloLens, and different widths of characters might cause them to go to the next line. To ensure that this issue doesn't affect the operator experience, validate the text for all steps in the HoloLens app before you share your guides with operators.
In the Guides app on HoloLens, moving holograms becomes less responsive
You can reset the app on HoloLens.
On HoloLens, go to HoloLens Settings > Apps > Dynamics 365 Guides > Advanced Options > Reset and reset the app. This action restores responsiveness when authoring hologram positions.
I have an issue that isn't listed in these troubleshooting steps
Contact customer service: Get support for your Dynamics 365 product. This page can also be found by signing in to your Dynamics 365 account and selecting the Support link.