msdyn_liveworkstream Entity Reference

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Stores information about the properties of work items that are generated by a unique channel endpoint

Added by: Omnichannel – Base Solution

Messages

Message	Web API Operation	SDK Assembly
Assign	PATCH [org URI]/api/data/v9.0/msdyn_liveworkstreams(msdyn_liveworkstreamid) Update ownerid property.	AssignRequest
Create	POST [org URI]/api/data/v9.0/msdyn_liveworkstreams See Create	CreateRequest or Create
CreateMultiple		CreateMultipleRequest
Delete	DELETE [org URI]/api/data/v9.0/msdyn_liveworkstreams(msdyn_liveworkstreamid) See Delete	DeleteRequest or Delete
GrantAccess	GrantAccess Action	GrantAccessRequest
IsValidStateTransition	IsValidStateTransition Function	IsValidStateTransitionRequest
ModifyAccess	ModifyAccess Action	ModifyAccessRequest
Retrieve	GET [org URI]/api/data/v9.0/msdyn_liveworkstreams(msdyn_liveworkstreamid) See Retrieve	RetrieveRequest or Retrieve
RetrieveMultiple	GET [org URI]/api/data/v9.0/msdyn_liveworkstreams See Query Data	RetrieveMultipleRequest or RetrieveMultiple
RetrievePrincipalAccess	RetrievePrincipalAccess Function	RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess	RetrieveSharedPrincipalsAndAccess Function	RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess	RevokeAccess Action	RevokeAccessRequest
SetState	PATCH [org URI]/api/data/v9.0/msdyn_liveworkstreams(msdyn_liveworkstreamid) Update statecode and statuscode properties.	SetStateRequest
Update	PATCH [org URI]/api/data/v9.0/msdyn_liveworkstreams(msdyn_liveworkstreamid) See Update	UpdateRequest or Update
UpdateMultiple		UpdateMultipleRequest

Properties

Property	Value
CollectionSchemaName	msdyn_liveworkstreams
DisplayCollectionName	Work Streams
DisplayName	Work Stream
EntitySetName	msdyn_liveworkstreams
IsBPFEntity	False
LogicalCollectionName	msdyn_liveworkstreams
LogicalName	msdyn_liveworkstream
OwnershipType	UserOwned
PrimaryIdAttribute	msdyn_liveworkstreamid
PrimaryNameAttribute	msdyn_name
SchemaName	msdyn_liveworkstream

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

• ImportSequenceNumber
• msdyn_AllowedPresences
• msdyn_APIKey
• msdyn_apikeyversionnumber
• msdyn_AssignWorkItemAfterDecline
• msdyn_AutoCloseAfterInactivity
• msdyn_blockcapacityforwrapup
• msdyn_bot_queue
• msdyn_bot_rule
• msdyn_bot_user
• msdyn_capacityformat
• msdyn_CapacityRequired
• msdyn_ConnectorsURL
• msdyn_conversationmode
• msdyn_CustomerID
• msdyn_defaultqueue
• msdyn_direction
• msdyn_enableagentaffinity
• msdyn_enableautomatedmessages
• msdyn_enableselectingfrompushbasedworkstreams
• msdyn_EntityRoutingConfigurationId
• msdyn_FallBackLanguage
• msdyn_FollowUpAfterWaiting
• msdyn_handlingtimethreshold
• msdyn_isdefault
• msdyn_LastValidationOn
• msdyn_LastValidationStatus
• msdyn_liveworkstreamId
• msdyn_masterentityroutingconfigurationid
• msdyn_matchinglogic
• msdyn_MaxConcurrentConnection
• msdyn_mode
• msdyn_name
• msdyn_Notification
• msdyn_notificationscenarioplaceholder
• msdyn_notificationtemplate_consult
• msdyn_notificationtemplate_incoming_auth
• msdyn_notificationtemplate_incoming_unauth
• msdyn_notificationtemplate_supervisorassign
• msdyn_notificationtemplate_transfer
• msdyn_outboundqueueid
• msdyn_recordidentificationrule
• msdyn_RecordIdentificationValidationRule
• msdyn_restrictdownloadrecording
• msdyn_restrictdownloadtranscript
• msdyn_routingcontractid
• msdyn_Screenpoptimeout
• msdyn_Screenpoptimeout_optionSet
• msdyn_secureapikey
• msdyn_sessionscenarioplaceholder
• msdyn_sessiontemplate_default
• msdyn_smsprovider
• msdyn_streamsource
• msdyn_TelesignInboundURL
• msdyn_TwilioInboundURL
• msdyn_waitingtimethreshold
• msdyn_workdistributionmode
• OverriddenCreatedOn
• OwnerId
• OwnerIdType
• statecode
• statuscode
• TimeZoneRuleVersionNumber
• UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
Format	None
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	importsequencenumber
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

msdyn_AllowedPresences

Property	Value
Description	Allowed base presences for the work stream
DisplayName	Allowed Presences
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_allowedpresences
RequiredLevel	ApplicationRequired
Type	MultiSelectPicklist

msdyn_AllowedPresences Choices/Options

Value	Label
192360000	Available
192360001	Busy
192360002	Busy - DND
192360003	Away
192360004	Offline

msdyn_APIKey

Added by: Omnichannel – SMS Solution

Property	Value
Description	The API Key equivalent to password of account set up with TeleSign
DisplayName	API Key
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_apikey
MaxLength	100
RequiredLevel	None
Type	String

msdyn_apikeyversionnumber

Added by: Omnichannel – SMS Solution

Property	Value
Description	Version number of the API key
DisplayName	API Key Version Number
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_apikeyversionnumber
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_AssignWorkItemAfterDecline

Property	Value
Description	Set the time after which a work item can be assigned to the agent again after they have declined the work item or the request has timed out
DisplayName	Assign WorkItem After Decline or Timeout
Format	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_assignworkitemafterdecline
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_AutoCloseAfterInactivity

Property	Value
Description	Set the time after which the work item will be closed if there is no activity on the work item.
DisplayName	Auto-close after inactivity
Format	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_autocloseafterinactivity
MaxValue	2147483647
MinValue	0
RequiredLevel	ApplicationRequired
Type	Integer

msdyn_blockcapacityforwrapup

Property	Value
Description	Time for which the agent's capacity is blocked for wrap up state. After this amount of time the agent's capacity will be released.
DisplayName	Block capacity for wrap up state
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_blockcapacityforwrapup
MaxValue	43200
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_bot_queue

Property	Value
Description	The queue created for the bot in the workstream.
DisplayName	Bot queue
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_bot_queue
RequiredLevel	None
Targets	queue
Type	Lookup

msdyn_bot_rule

Property	Value
Description	The rule added to workstream for bot routing.
DisplayName	Bot rule
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_bot_rule
MaxLength	100
RequiredLevel	None
Type	String

msdyn_bot_user

Property	Value
Description	The user of the bot.
DisplayName	Bot user
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_bot_user
RequiredLevel	None
Targets	systemuser
Type	Lookup

msdyn_capacityformat

Property	Value
Description	Defines how the work stream will measure capacity consumption
DisplayName	Capacity format
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_capacityformat
RequiredLevel	None
Type	Picklist

msdyn_capacityformat Choices/Options

Value	Label
192350000	Unit based
192360000	Profile based

msdyn_CapacityRequired

Property	Value
Description	The units of capacity that should be available for an item of this work stream to be processed.
DisplayName	Capacity
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_capacityrequired
MaxValue	2147483647
MinValue	0
RequiredLevel	ApplicationRequired
Type	Integer

msdyn_ConnectorsURL

Added by: Omnichannel – SMS Solution

Property	Value
Description	Flow URL for Dynamics 365 connector
DisplayName	Connectors URL
FormatName	Url
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_connectorsurl
MaxLength	100
RequiredLevel	None
Type	String

msdyn_conversationmode

Added by: Omnichannel – Chat Solution

Property	Value
Description	Conversation mode of chat channels
DisplayName	Conversation mode of chat channels
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_conversationmode
RequiredLevel	None
Type	Picklist

msdyn_conversationmode Choices/Options

Value	Label
192350000	Live Chat
192350001	Persistent Chat

msdyn_CustomerID

Added by: Omnichannel – SMS Solution

Property	Value
Description	The Customer Id equivalent to username of account set up with TeleSign
DisplayName	Customer ID
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_customerid
MaxLength	100
RequiredLevel	None
Type	String

msdyn_defaultqueue

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property	Value
Description	Link the default queue to the workstream.
DisplayName	Default Queue
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_defaultqueue
RequiredLevel	Recommended
Targets	queue
Type	Lookup

msdyn_direction

Property	Value
Description	Direction to indicate if it's an inbound, outbound, direct inbound or direct outbound workstream
DisplayName	Direction
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_direction
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_direction Choices/Options

Value	Label
0	Inbound
1	Outbound
2	Direct Inbound
3	Direct Outbound

msdyn_enableagentaffinity

Property	Value
Description	Keep same agent for entire conversation
DisplayName	Keep same agent for entire conversation
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enableagentaffinity
RequiredLevel	None
Type	Boolean

msdyn_enableagentaffinity Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_enableautomatedmessages

Property	Value
Description	Option for allowing automated messages or not
DisplayName	Allow Automated Messages
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enableautomatedmessages
RequiredLevel	None
Type	Boolean

msdyn_enableautomatedmessages Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: True

msdyn_enableselectingfrompushbasedworkstreams

Property	Value
Description	Agents can choose to work on items from push-based work streams.
DisplayName	Enable selecting from push-based work streams
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enableselectingfrompushbasedworkstreams
RequiredLevel	None
Type	Boolean

msdyn_enableselectingfrompushbasedworkstreams Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_EntityRoutingConfigurationId

Property	Value
Description	Unique identifier for Workstream Entity Configuration associated with Work Stream.
DisplayName	Entity
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_entityroutingconfigurationid
RequiredLevel	None
Targets	msdyn_entityroutingconfiguration
Type	Lookup

msdyn_FallBackLanguage

Property	Value
Description	Fall back language to be used for Live chat
DisplayName	FallBack Language
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_fallbacklanguage
MaxLength	100
RequiredLevel	None
Type	String

msdyn_FollowUpAfterWaiting

Property	Value
Description	Set the time after which the work item should be offered to an agent if the work item has been waiting for input.
DisplayName	Follow-up after waiting
Format	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_followupafterwaiting
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_handlingtimethreshold

Property	Value
Description	Declare the expected handling time under which work items for this work stream should get resolved
DisplayName	Handling Time Threshold
Format	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_handlingtimethreshold
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_isdefault

Property	Value
Description	Indicates whether this is the default workstream or not.
DisplayName	Is Default
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_isdefault
RequiredLevel	None
Type	Boolean

msdyn_isdefault Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_LastValidationOn

Added by: Omnichannel – SMS Solution

Property	Value
DateTimeBehavior	TimeZoneIndependent
Description	The time when Validation api was last run
DisplayName	Last Validation On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_lastvalidationon
RequiredLevel	None
Type	DateTime

msdyn_LastValidationStatus

Added by: Omnichannel – SMS Solution

Property	Value
Description	The status of the last Validation results
DisplayName	Last Validation Status
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_lastvalidationstatus
MaxLength	100
RequiredLevel	None
Type	String

msdyn_liveworkstreamId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Work Stream
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	msdyn_liveworkstreamid
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_masterentityroutingconfigurationid

Property	Value
Description	Unique identifier for master entity routing configuration associated with work stream.
DisplayName	Entity
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_masterentityroutingconfigurationid
RequiredLevel	None
Targets	msdyn_masterentityroutingconfiguration
Type	Lookup

msdyn_matchinglogic

Added by: Omnichannel - Skill Based Routing Solution

Property	Value
Description	Matching logic used for Skill Based Routing like Exact Match or Closest match
DisplayName	Matching Logic
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_matchinglogic
RequiredLevel	None
Type	Picklist

msdyn_matchinglogic Choices/Options

Value	Label
192350000	Exact Match
192350001	Closest Match

msdyn_MaxConcurrentConnection

Property	Value
Description	Maximum number of concurrent sessions that an agent can work for a work item of a particular stream.
DisplayName	Max Concurrency
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_maxconcurrentconnection
MaxValue	2147483647
MinValue	1
RequiredLevel	Recommended
Type	Integer

msdyn_mode

Property	Value
Description	Mode of experience
DisplayName	Mode
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_mode
RequiredLevel	None
Type	Picklist

msdyn_mode Choices/Options

Value	Label
717210000	Legacy
717210001	Simplified

msdyn_name

Property	Value
Description	Name of Work stream
DisplayName	Name
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_name
MaxLength	100
RequiredLevel	ApplicationRequired
Type	String

msdyn_Notification

Property	Value
Description	Notification type
DisplayName	Notification
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_notification
RequiredLevel	None
Type	Picklist

msdyn_Notification Choices/Options

Value	Label
100000000	Directly open session
100000001	Screen pop with timeout
100000002	Screen pop with decline

msdyn_notificationscenarioplaceholder

Added by: Omnichannel for Customer Service Patch Solution

Property	Value
Description	Notification association with scenarios
DisplayName	notification scenario placeholder
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_notificationscenarioplaceholder
MaxLength	100
RequiredLevel	None
Type	String

msdyn_notificationtemplate_consult

Added by: Omnichannel for Customer Service Patch Solution

Property	Value
Description	Consult notification template scenario
DisplayName	Consult
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_notificationtemplate_consult
MaxLength	200
RequiredLevel	None
Type	String

msdyn_notificationtemplate_incoming_auth

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property	Value
Description	Incoming authenticated notification template scenario
DisplayName	Incoming authenticated
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_notificationtemplate_incoming_auth
MaxLength	200
RequiredLevel	None
Type	String

msdyn_notificationtemplate_incoming_unauth

Added by: Omnichannel for Customer Service Patch Solution

Property	Value
Description	Incoming unauthenticated notification template scenario
DisplayName	Incoming unauthenticated
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_notificationtemplate_incoming_unauth
MaxLength	200
RequiredLevel	None
Type	String

msdyn_notificationtemplate_supervisorassign

Added by: Omnichannel for Customer Service Patch Solution

Property	Value
Description	supervisorAssign notification template scenario
DisplayName	SupervisorAssign
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_notificationtemplate_supervisorassign
MaxLength	200
RequiredLevel	None
Type	String

msdyn_notificationtemplate_transfer

Added by: Omnichannel for Customer Service Patch Solution

Property	Value
Description	Transfer notification template scenario
DisplayName	Transfer
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_notificationtemplate_transfer
MaxLength	200
RequiredLevel	None
Type	String

msdyn_outboundqueueid

Property	Value
Description	Unique identifier for outbound queue associated with workstream
DisplayName	Outbound queue
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_outboundqueueid
RequiredLevel	None
Targets	queue
Type	Lookup

msdyn_recordidentificationrule

Property	Value
Description	Record identification rule associated to a workstream
DisplayName	Record Identification Rule
Format	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_recordidentificationrule
MaxLength	1048576
RequiredLevel	None
Type	Memo

msdyn_RecordIdentificationValidationRule

Property	Value
Description	Record Identification Validation Rule
DisplayName	Record Identification Validation Rule
Format	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_recordidentificationvalidationrule
MaxLength	1048576
RequiredLevel	None
Type	Memo

msdyn_restrictdownloadrecording

Property	Value
Description	Restrict download of recording
DisplayName	Restrict download of recording
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_restrictdownloadrecording
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_restrictdownloadrecording Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_restrictdownloadtranscript

Property	Value
Description	Restrict download of transcript
DisplayName	Restrict download of transcript
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_restrictdownloadtranscript
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_restrictdownloadtranscript Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_routingcontractid

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property	Value
Description	Link contracts with live work streams.
DisplayName	Contract Id
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_routingcontractid
RequiredLevel	None
Targets	msdyn_decisioncontract
Type	Lookup

msdyn_Screenpoptimeout

Property	Value
Description	Time duration for which notification will be shown to agent.
DisplayName	Screen pop timeout
Format	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_screenpoptimeout
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_Screenpoptimeout_optionSet

Property	Value
Description	Time duration options for notification.
DisplayName	Screen pop timeout
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_screenpoptimeout_optionSet
RequiredLevel	None
Type	Picklist

msdyn_Screenpoptimeout_optionSet Choices/Options

Value	Label
30	30
60	60
90	90
120	120
150	150
180	180
210	210
240	240
270	270
300	300

msdyn_secureapikey

Added by: Omnichannel - SMS Patch Solution

Property	Value
Description	The secure API Key equivalent to password of account set up with TeleSign
DisplayName	Secure API Key
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_secureapikey
MaxLength	100
RequiredLevel	None
Type	String

msdyn_sessionscenarioplaceholder

Added by: Omnichannel for Customer Service Patch Solution

Property	Value
Description	Session association with scenarios
DisplayName	session scenario placeholder
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_sessionscenarioplaceholder
MaxLength	100
RequiredLevel	None
Type	String

msdyn_sessiontemplate_default

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property	Value
Description	Default session template scenario
DisplayName	Default
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_sessiontemplate_default
MaxLength	200
RequiredLevel	None
Type	String

msdyn_smsprovider

Added by: Omnichannel - SMS Patch Solution

Property	Value
Description	SMS Provider
DisplayName	SMS Provider
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_smsprovider
RequiredLevel	None
Type	Picklist

msdyn_smsprovider Choices/Options

Value	Label
192350000	TeleSign
192350001	Twilio

msdyn_streamsource

Property	Value
Description	The channel to which this workstream is attached
DisplayName	Channel
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_streamsource
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_streamsource Choices/Options

Value	Label
19241000	Microsoft Teams
192300000	WhatsApp
192310000	LINE
192320000	WeChat
192330000	Facebook
192340000	SMS
192350000	Entity Records
192350001	Twitter
192350002	Custom
192360000	Live chat
192370000	Voice
192380000	Video
192390000	Co-browse
192400000	Screen sharing
192440000	Voice call
192450000	Apple Messages for Business
192450001	Google's Business Messages

msdyn_TelesignInboundURL

Added by: Omnichannel – SMS Solution

Property	Value
Description	URL for TeleSign Inbound link
DisplayName	TeleSign Inbound URL
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_telesigninboundurl
MaxLength	200
RequiredLevel	None
Type	String

msdyn_TwilioInboundURL

Added by: Omnichannel - SMS Patch Solution

Property	Value
Description	URL for Twilio Inbound link
DisplayName	Twilio Inbound URL
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_twilioinboundurl
MaxLength	200
RequiredLevel	None
Type	String

msdyn_waitingtimethreshold

Property	Value
Description	Declare the expected waiting time under which work items for this work stream should be assigned to agents
DisplayName	Waiting Time Threshold
Format	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_waitingtimethreshold
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_workdistributionmode

Property	Value
Description	Specifies the mode i.e Push/Pick for the workstream
DisplayName	Work Distribution Mode
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_workdistributionmode
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_workdistributionmode Choices/Options

Value	Label
192350000	Push
192350001	Pick

OverriddenCreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time that the record was migrated.
DisplayName	Record Created On
Format	DateOnly
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	overriddencreatedon
RequiredLevel	None
Type	DateTime

OwnerId

Added by: Active Solution Solution

Property	Value
Description	Owner Id
DisplayName	Owner
IsValidForForm	True
IsValidForRead	True
LogicalName	ownerid
RequiredLevel	SystemRequired
Targets	systemuser,team
Type	Owner

OwnerIdType

Added by: Active Solution Solution

Property	Value
Description	Owner Id Type
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridtype
RequiredLevel	SystemRequired
Type	EntityName

statecode

Property	Value
Description	Status of the Work stream
DisplayName	Status
IsValidForCreate	False
IsValidForForm	True
IsValidForRead	True
LogicalName	statecode
RequiredLevel	SystemRequired
Type	State

statecode Choices/Options

Value	Label	DefaultStatus	InvariantName
0	Active	1	Active
1	Inactive	2	Inactive

statuscode

Property	Value
Description	Reason for the status of the Work stream
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	statuscode
RequiredLevel	None
Type	Status

statuscode Choices/Options

Value	Label	State
1	Active	0
2	Inactive	1

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	timezoneruleversionnumber
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	utcconversiontimezonecode
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

• CreatedBy
• CreatedByName
• CreatedByYomiName
• CreatedOn
• CreatedOnBehalfBy
• CreatedOnBehalfByName
• CreatedOnBehalfByYomiName
• ModifiedBy
• ModifiedByName
• ModifiedByYomiName
• ModifiedOn
• ModifiedOnBehalfBy
• ModifiedOnBehalfByName
• ModifiedOnBehalfByYomiName
• msdyn_bot_queueName
• msdyn_bot_userName
• msdyn_bot_userYomiName
• msdyn_defaultqueueName
• msdyn_entityroutingconfigurationIdName
• msdyn_masterentityroutingconfigurationidName
• msdyn_outboundqueueidName
• msdyn_routingcontractidName
• msdyn_skillattachmentrulescount
• msdyn_skillattachmentrulescount_Date
• msdyn_skillattachmentrulescount_State
• OwnerIdName
• OwnerIdYomiName
• OwningBusinessUnit
• OwningBusinessUnitName
• OwningTeam
• OwningUser
• VersionNumber

CreatedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	createdby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

CreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was created.
DisplayName	Created On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	createdon
RequiredLevel	None
Type	DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	createdonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

ModifiedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

ModifiedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was modified.
DisplayName	Modified On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedon
RequiredLevel	None
Type	DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

msdyn_bot_queueName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_bot_queuename
MaxLength	200
RequiredLevel	None
Type	String

msdyn_bot_userName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_bot_username
MaxLength	200
RequiredLevel	None
Type	String

msdyn_bot_userYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_bot_useryominame
MaxLength	200
RequiredLevel	None
Type	String

msdyn_defaultqueueName

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_defaultqueuename
MaxLength	200
RequiredLevel	None
Type	String

msdyn_entityroutingconfigurationIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_entityroutingconfigurationidname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_masterentityroutingconfigurationidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_masterentityroutingconfigurationidname
MaxLength	200
RequiredLevel	None
Type	String

msdyn_outboundqueueidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_outboundqueueidname
MaxLength	200
RequiredLevel	None
Type	String

msdyn_routingcontractidName

Added by: Dynamics 365 UR OmnichanelBase Dependency Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_routingcontractidname
MaxLength	200
RequiredLevel	None
Type	String

msdyn_skillattachmentrulescount

Added by: Omnichannel - Skill Based Routing Solution

Property	Value
Description	Skill Attachment Rules Count
DisplayName	Skill Attachment Rules Count
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_skillattachmentrulescount
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

msdyn_skillattachmentrulescount_Date

Added by: Active Solution Solution

Property	Value
DateTimeBehavior	UserLocal
Description	Last Updated time of rollup field Skill Attachment Rules Count.
DisplayName	Skill Attachment Rules Count (Last Updated On)
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_skillattachmentrulescount_date
RequiredLevel	None
Type	DateTime

msdyn_skillattachmentrulescount_State

Added by: Active Solution Solution

Property	Value
Description	State of rollup field Skill Attachment Rules Count.
DisplayName	Skill Attachment Rules Count (State)
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_skillattachmentrulescount_state
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

OwnerIdName

Added by: Active Solution Solution

Property	Value
Description	Name of the owner
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridname
MaxLength	100
RequiredLevel	SystemRequired
Type	String

OwnerIdYomiName

Added by: Active Solution Solution

Property	Value
Description	Yomi name of the owner
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

OwningBusinessUnit

Added by: Active Solution Solution

Property	Value
Description	Unique identifier for the business unit that owns the record
DisplayName	Owning Business Unit
IsValidForForm	True
IsValidForRead	True
LogicalName	owningbusinessunit
RequiredLevel	None
Targets	businessunit
Type	Lookup

OwningBusinessUnitName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owningbusinessunitname
MaxLength	100
RequiredLevel	SystemRequired
Type	String

OwningTeam

Added by: Active Solution Solution

Property	Value
Description	Unique identifier for the team that owns the record.
DisplayName	Owning Team
IsValidForForm	False
IsValidForRead	True
LogicalName	owningteam
RequiredLevel	None
Targets	team
Type	Lookup

OwningUser

Added by: Active Solution Solution

Property	Value
Description	Unique identifier for the user that owns the record.
DisplayName	Owning User
IsValidForForm	False
IsValidForRead	True
LogicalName	owninguser
RequiredLevel	None
Targets	systemuser
Type	Lookup

VersionNumber

Added by: Active Solution Solution

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	versionnumber
MaxValue	9223372036854775807
MinValue	-9223372036854775808
RequiredLevel	None
Type	BigInt

Related information

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service