msdyn_livechatconfig Entity Reference

Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.

Stores chat widget customizations

Added by: Omnichannel – Chat Solution

Messages

Message	Web API Operation	SDK Assembly
Create	POST [org URI]/api/data/v9.1/msdyn_livechatconfigs See Create	CreateRequest or Create
Delete	DELETE [org URI]/api/data/v9.1/msdyn_livechatconfigs(msdyn_livechatconfigid) See Delete	DeleteRequest or Delete
IsValidStateTransition	IsValidStateTransition Function	IsValidStateTransitionRequest
Retrieve	GET [org URI]/api/data/v9.1/msdyn_livechatconfigs(msdyn_livechatconfigid) See Retrieve	RetrieveRequest or Retrieve
RetrieveMultiple	GET [org URI]/api/data/v9.1/msdyn_livechatconfigs See Query Data	RetrieveMultipleRequest or RetrieveMultiple
SetState	PATCH [org URI]/api/data/v9.1/msdyn_livechatconfigs(msdyn_livechatconfigid) Update statecode and statuscode properties.	SetStateRequest
Update	PATCH [org URI]/api/data/v9.1/msdyn_livechatconfigs(msdyn_livechatconfigid) See Update	UpdateRequest or Update

Entity Properties

Property	Value
CollectionSchemaName	msdyn_livechatconfigs
DisplayCollectionName	Chat Widgets
DisplayName	Chat Widget
EntitySetName	msdyn_livechatconfigs
IsBPFEntity	False
LogicalCollectionName	msdyn_livechatconfigs
LogicalName	msdyn_livechatconfig
OwnershipType	UserOwned
PrimaryIdAttribute	msdyn_livechatconfigid
PrimaryNameAttribute	msdyn_name
SchemaName	msdyn_livechatconfig

Writable attributes

These attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

• ImportSequenceNumber
• msdyn_agentDisplayName
• msdyn_AuthsettingsId
• msdyn_AutoDetectLanguage
• msdyn_avatarUrl
• msdyn_averagewaittime_enabled
• msdyn_callingoptions
• msdyn_cobrowseprovider
• msdyn_Duringnonoperatinghours
• msdyn_EmailTemplate
• msdyn_enablechatreconnect
• msdyn_Enablechattranscriptdownload
• msdyn_Enablechattranscriptemail
• msdyn_enablecobrowse
• msdyn_Enablefileattachmentsforagents
• msdyn_Enablefileattachmentsforcustomers
• msdyn_enablescreensharing
• msdyn_genericagentdisplayname
• msdyn_infolabel
• msdyn_Language
• msdyn_livechatconfigId
• msdyn_liveworkstreamid
• msdyn_Mailbox
• msdyn_name
• msdyn_oc_geolocationprovider
• msdyn_ocWidgetLanguage
• msdyn_offlinewidgetsubtitle
• msdyn_offlinewidgetthemecolor
• msdyn_offlinewidgettitle
• msdyn_operatinghourid
• msdyn_portalurl
• msdyn_positioninqueue_enabled
• msdyn_postchatenabled
• msdyn_PostConversationSurvey
• msdyn_PostConversationSurveyEnable
• msdyn_PostConversationSurveyMessageText
• msdyn_PostConversationSurveyMode
• msdyn_PrechatEnabled
• msdyn_PreChatQuestionnaireAuthenticated
• msdyn_PreChatQuestionnaireUnauthenticated
• msdyn_proactivechatenabled
• msdyn_redirectionurl
• msdyn_requestvisitorlocation
• msdyn_screensharingprovider
• msdyn_showagentname
• msdyn_Showwidgetduringofflinehours
• msdyn_timetoreconnectwithpreviousagent
• msdyn_widgetAppId
• msdyn_WidgetLocale
• msdyn_widgetPosition
• msdyn_WidgetSnippet
• msdyn_widgetSubtitle
• msdyn_widgetThemeColor
• msdyn_widgetTitle
• OverriddenCreatedOn
• OwnerId
• OwnerIdType
• statecode
• statuscode
• TimeZoneRuleVersionNumber
• UTCConversionTimeZoneCode

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
Format	None
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	importsequencenumber
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

msdyn_agentDisplayName

Property	Value
Description	Configure agent name to be displayed in the chat widget
DisplayName	Agent display name
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_agentdisplayname
RequiredLevel	None
Type	Picklist

msdyn_agentDisplayName Options

Value	Label
192350000	Full name
192350001	First name
192350002	Last name
192350003	Nick name

msdyn_AuthsettingsId

Property	Value
Description	Unique identifier for Authentication settings associated with Chat widget.
DisplayName	Authentication settings
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_authsettingsid
RequiredLevel	None
Targets	msdyn_authenticationsettings
Type	Lookup

msdyn_AutoDetectLanguage

Property	Value
Description	Indicates if the chat widget should automatically detect user locale.
DisplayName	Auto Detect Language
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_autodetectlanguage
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_AutoDetectLanguage Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_avatarUrl

Property	Value
Description	Chat logo
DisplayName	Logo
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_avatarurl
MaxLength	4000
RequiredLevel	ApplicationRequired
Type	String

msdyn_averagewaittime_enabled

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Indicates whether display of wait time is enabled
DisplayName	Indicates whether display of wait time is enabled
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_averagewaittime_enabled
RequiredLevel	None
Type	Boolean

msdyn_averagewaittime_enabled Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_callingoptions

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	List of calling options available for the chat widget
DisplayName	Calling options
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_callingoptions
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_callingoptions Options

Value	Label
192350000	No calling
192350001	Video and voice calling
192350002	Voice only

msdyn_cobrowseprovider

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Select a co-browse provider
DisplayName	Co-browse provider
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_cobrowseprovider
MaxLength	100
RequiredLevel	None
Type	String

msdyn_Duringnonoperatinghours

Property	Value
Description	During non-operating hours
DisplayName	During non-operating hours
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_duringnonoperatinghours
MaxLength	100
RequiredLevel	None
Type	String

msdyn_EmailTemplate

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Email Template
DisplayName	Email Template
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_emailtemplate
MaxLength	100
RequiredLevel	None
Type	String

msdyn_enablechatreconnect

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	This will let customers reconnect to their previous session.
DisplayName	Turn on reconnect to previous chat
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enablechatreconnect
RequiredLevel	None
Type	Boolean

msdyn_enablechatreconnect Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_Enablechattranscriptdownload

Property	Value
Description	Allow download of transcript
DisplayName	Allow download of transcript
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enablechattranscriptdownload
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_Enablechattranscriptdownload Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_Enablechattranscriptemail

Property	Value
Description	Allow email of transcript
DisplayName	Allow email of transcript
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enablechattranscriptemail
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_Enablechattranscriptemail Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_enablecobrowse

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Co-browse allows agent and customer to interact on the same web page in real time
DisplayName	Enable Co-browse
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enablecobrowse
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_enablecobrowse Options

Value	Label
1	Enabled
0	Disabled

DefaultValue: False

msdyn_Enablefileattachmentsforagents

Property	Value
Description	Enable file attachments for agents
DisplayName	Enable file attachments for agents
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enablefileattachmentsforagents
RequiredLevel	None
Type	Boolean

msdyn_Enablefileattachmentsforagents Options

Value	Label
1	Yes
0	No

DefaultValue: True

msdyn_Enablefileattachmentsforcustomers

Property	Value
Description	Enable file attachments for customers
DisplayName	Enable file attachments for customers
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enablefileattachmentsforcustomers
RequiredLevel	None
Type	Boolean

msdyn_Enablefileattachmentsforcustomers Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_enablescreensharing

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Enable Screen sharing
DisplayName	Enable Screen sharing
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_enablescreensharing
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_enablescreensharing Options

Value	Label
1	Enabled
0	Disabled

DefaultValue: False

msdyn_genericagentdisplayname

Property	Value
Description	Display Agent Generic Name
DisplayName	Display Generic Name
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_genericagentdisplayname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_infolabel

Property	Value
Description	Label string indicating user to save the record to add location information
DisplayName	infolabel
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_infolabel
MaxLength	100
RequiredLevel	None
Type	String

msdyn_Language

Property	Value
Description	Language in which chat widget is rendered
DisplayName	Language
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_language
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_Language Options

Value	Label
192350000	Auto-Detect
192360014	English

msdyn_livechatconfigId

Property	Value
Description	Unique identifier for entity instances
DisplayName	Chat Widget
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	msdyn_livechatconfigid
RequiredLevel	SystemRequired
Type	Uniqueidentifier

msdyn_liveworkstreamid

Property	Value
Description	Work Stream Identifier
DisplayName	Work stream
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_liveworkstreamid
RequiredLevel	ApplicationRequired
Targets	msdyn_liveworkstream
Type	Lookup

msdyn_Mailbox

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	The mailbox where your email transcripts will be sent from.
DisplayName	“From” mailbox
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_mailbox
MaxLength	100
RequiredLevel	None
Type	String

msdyn_name

Property	Value
Description	The name of the custom entity.
DisplayName	Name
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_name
MaxLength	100
RequiredLevel	ApplicationRequired
Type	String

msdyn_oc_geolocationprovider

Property	Value
Description	Geo Location Provider API Key
DisplayName	Provider API key
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_oc_geolocationprovider
RequiredLevel	None
Targets	msdyn_oc_geolocationprovider
Type	Lookup

msdyn_ocWidgetLanguage

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	The language of the chat widget.
DisplayName	Language
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_ocwidgetlanguage
RequiredLevel	ApplicationRequired
Targets	msdyn_oclanguage
Type	Lookup

msdyn_offlinewidgetsubtitle

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Description for offline widget subtitle attribute
DisplayName	Offline Widget Subtitle
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_offlinewidgetsubtitle
MaxLength	4000
RequiredLevel	None
Type	String

msdyn_offlinewidgetthemecolor

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Description for offline widget theme color attribute
DisplayName	Offline Widget Theme Color
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_offlinewidgetthemecolor
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_offlinewidgetthemecolor Options

Value	Label
19236001	Red
19236002	Blue
19236003	Green
19236004	Black
192350001	Orange
192350002	Pink
192350003	Grey
192350004	Violet
192350005	Brown
192350006	Clay
192350007	Purple
192360017	Teal

msdyn_offlinewidgettitle

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Description for offline widget title attribute
DisplayName	Offline Widegt Title
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_offlinewidgettitle
MaxLength	4000
RequiredLevel	ApplicationRequired
Type	String

msdyn_operatinghourid

Property	Value
Description	Unique identifier for Operating hour associated with Chat widget.
DisplayName	Operating hours
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_operatinghourid
RequiredLevel	None
Targets	msdyn_operatinghour
Type	Lookup

msdyn_portalurl

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Provide a link to the web portal where your chat is hosted.
DisplayName	Portal URL
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_portalurl
MaxLength	100
RequiredLevel	None
Type	String

msdyn_positioninqueue_enabled

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Enable Position In Queue feature
DisplayName	Show position in queue
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_positioninqueue_enabled
RequiredLevel	None
Type	Boolean

msdyn_positioninqueue_enabled Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_postchatenabled

Property	Value
Description	Enable Post-Chat (Deprecated)
DisplayName	Post-chat Survey
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_postchatenabled
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_postchatenabled Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_PostConversationSurvey

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Lookup to Forms Pro survey field
DisplayName	Survey
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_postconversationsurvey
RequiredLevel	None
Targets	msfp_survey
Type	Lookup

msdyn_PostConversationSurveyEnable

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	To enable or disable post conversation survey
DisplayName	Enable
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_postconversationsurveyenable
RequiredLevel	None
Type	Boolean

msdyn_PostConversationSurveyEnable Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_PostConversationSurveyMessageText

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Prefix text for survey link message that will be sent to the user.
DisplayName	Message
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_postconversationsurveymessagetext
MaxLength	200
RequiredLevel	None
Type	String

msdyn_PostConversationSurveyMode

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Mode of the survey to be sent
DisplayName	Survey Mode
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_postconversationsurveymode
RequiredLevel	None
Type	Picklist

msdyn_PostConversationSurveyMode Options

Value	Label
192350000	Insert survey in conversation
192350001	Send survey link to conversation

msdyn_PrechatEnabled

Property	Value
Description	Enable Pre-chat survey feature
DisplayName	Pre-Chat Survey
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_prechatenabled
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_PrechatEnabled Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_PreChatQuestionnaireAuthenticated

Property	Value
Description	Prechat Question set for authenticated users
DisplayName	Question Set for Authenticated Users
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_prechatquestionnaireauthenticated
RequiredLevel	None
Targets
Type	Lookup

msdyn_PreChatQuestionnaireUnauthenticated

Property	Value
Description	Prechat Question set for unauthenticated users
DisplayName	Question Set for Unauthenticated Users
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_prechatquestionnaireunauthenticated
RequiredLevel	None
Targets
Type	Lookup

msdyn_proactivechatenabled

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Enable Proactive chat for this chat widget
DisplayName	Proactive-chat
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_proactivechatenabled
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_proactivechatenabled Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_redirectionurl

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	We'll redirect customers to this webpage.
DisplayName	Redirection URL
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_redirectionurl
MaxLength	100
RequiredLevel	None
Type	String

msdyn_requestvisitorlocation

Property	Value
Description	Enable Visitor Location Feature
DisplayName	Request visitor location
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_requestvisitorlocation
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_requestvisitorlocation Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_screensharingprovider

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Select a screen sharing provider
DisplayName	Screen sharing provider
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_screensharingprovider
MaxLength	100
RequiredLevel	None
Type	String

msdyn_showagentname

Property	Value
Description	Agent Display Name configuration for the chat widget
DisplayName	Anonymize Agent
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_showagentname
RequiredLevel	None
Type	Boolean

msdyn_showagentname Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_Showwidgetduringofflinehours

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	Description for show/hide offline widget attribute
DisplayName	Show widget during offline hours
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_showwidgetduringofflinehours
RequiredLevel	ApplicationRequired
Type	Boolean

msdyn_Showwidgetduringofflinehours Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_timetoreconnectwithpreviousagent

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description	The previous agent's capacity will be held for this time period.
DisplayName	Reconnect to previous agent for
Format	Duration
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_timetoreconnectwithpreviousagent
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

msdyn_widgetAppId

Property	Value
Description	Widget App Identifier used to identify the chat widget
DisplayName	Widget App Id
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_widgetappid
MaxLength	100
RequiredLevel	None
Type	String

msdyn_WidgetLocale

Property	Value
Description	The language of the chat widget.
DisplayName	Language
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_widgetlocale
RequiredLevel	None
Targets	msdyn_chatwidgetlanguage
Type	Lookup

msdyn_widgetPosition

Property	Value
Description	Chat position relative to the page
DisplayName	Position
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_widgetposition
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_widgetPosition Options

Value	Label
192236010	Bottom right
192236011	Bottom left

msdyn_WidgetSnippet

Property	Value
Description	Javascript snippet which can be embedded in a webpage
DisplayName	Widget Snippet
Format	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_widgetsnippet
MaxLength	2000
RequiredLevel	None
Type	Memo

msdyn_widgetSubtitle

Property	Value
Description	Subtitle for the chat widget
DisplayName	Subtitle
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_widgetsubtitle
MaxLength	100
RequiredLevel	None
Type	String

msdyn_widgetThemeColor

Property	Value
Description	Theme color for the chat widget
DisplayName	Theme Color
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_widgetthemecolor
RequiredLevel	ApplicationRequired
Type	Picklist

msdyn_widgetThemeColor Options

Value	Label
19236001	Red
19236002	Blue
19236003	Green
19236004	Black
192350001	Orange
192350002	Pink
192350003	Grey
192350004	Violet
192350005	Brown
192350006	Clay
192350007	Purple
192360017	Teal

msdyn_widgetTitle

Property	Value
Description	Title for the chat widget
DisplayName	Title
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_widgettitle
MaxLength	100
RequiredLevel	ApplicationRequired
Type	String

OverriddenCreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time that the record was migrated.
DisplayName	Record Created On
Format	DateOnly
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	overriddencreatedon
RequiredLevel	None
Type	DateTime

OwnerId

Added by: Active Solution Solution

Property	Value
Description	Owner Id
DisplayName	Owner
IsValidForForm	True
IsValidForRead	True
LogicalName	ownerid
RequiredLevel	SystemRequired
Targets	systemuser,team
Type	Owner

OwnerIdType

Added by: Active Solution Solution

Property	Value
Description	Owner Id Type
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridtype
RequiredLevel	SystemRequired
Type	EntityName

statecode

Property	Value
Description	Status of the Chat widget
DisplayName	Status
IsValidForCreate	False
IsValidForForm	True
IsValidForRead	True
LogicalName	statecode
RequiredLevel	SystemRequired
Type	State

statecode Options

Value	Label	DefaultStatus	InvariantName
0	Active	1	Active
1	Inactive	2	Inactive

statuscode

Property	Value
Description	Reason for the status of the Chat widget
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	statuscode
RequiredLevel	None
Type	Status

statuscode Options

Value	Label	State
1	Active	0
2	Inactive	1

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	timezoneruleversionnumber
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	utcconversiontimezonecode
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

Read-only attributes

These attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

• CreatedBy
• CreatedByName
• CreatedByYomiName
• CreatedOn
• CreatedOnBehalfBy
• CreatedOnBehalfByName
• CreatedOnBehalfByYomiName
• ModifiedBy
• ModifiedByName
• ModifiedByYomiName
• ModifiedOn
• ModifiedOnBehalfBy
• ModifiedOnBehalfByName
• ModifiedOnBehalfByYomiName
• msdyn_AuthsettingsIdName
• msdyn_liveworkstreamidName
• msdyn_oc_geolocationproviderName
• msdyn_ocWidgetLanguageName
• msdyn_operatinghouridName
• msdyn_PostConversationSurveyName
• msdyn_WidgetLocaleName
• OwnerIdName
• OwnerIdYomiName
• OwningBusinessUnit
• OwningTeam
• OwningUser
• VersionNumber

CreatedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	createdby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

CreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was created.
DisplayName	Created On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	createdon
RequiredLevel	None
Type	DateTime

CreatedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who created the record.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	createdonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

ModifiedBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the user who modified the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

ModifiedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was modified.
DisplayName	Modified On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedon
RequiredLevel	None
Type	DateTime

ModifiedOnBehalfBy

Added by: Active Solution Solution

Property	Value
Description	Unique identifier of the delegate user who modified the record.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedOnBehalfByName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedOnBehalfByYomiName

Added by: Active Solution Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

msdyn_AuthsettingsIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_authsettingsidname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_liveworkstreamidName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_liveworkstreamidname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_oc_geolocationproviderName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_oc_geolocationprovidername
MaxLength	100
RequiredLevel	None
Type	String

msdyn_ocWidgetLanguageName

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_ocwidgetlanguagename
MaxLength	100
RequiredLevel	None
Type	String

msdyn_operatinghouridName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_operatinghouridname
MaxLength	100
RequiredLevel	None
Type	String

msdyn_PostConversationSurveyName

Added by: Omnichannel - Chat Patch Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_postconversationsurveyname
MaxLength	450
RequiredLevel	None
Type	String

msdyn_WidgetLocaleName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_widgetlocalename
MaxLength	100
RequiredLevel	None
Type	String

OwnerIdName

Added by: Active Solution Solution

Property	Value
Description	Name of the owner
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridname
MaxLength	100
RequiredLevel	SystemRequired
Type	String

OwnerIdYomiName

Added by: Active Solution Solution

Property	Value
Description	Yomi name of the owner
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

OwningBusinessUnit

Added by: Active Solution Solution

Property	Value
Description	Unique identifier for the business unit that owns the record
DisplayName	Owning Business Unit
IsValidForForm	False
IsValidForRead	True
LogicalName	owningbusinessunit
RequiredLevel	None
Targets	businessunit
Type	Lookup

OwningTeam

Added by: Active Solution Solution

Property	Value
Description	Unique identifier for the team that owns the record.
DisplayName	Owning Team
IsValidForForm	False
IsValidForRead	True
LogicalName	owningteam
RequiredLevel	None
Targets	team
Type	Lookup

OwningUser

Added by: Active Solution Solution

Property	Value
Description	Unique identifier for the user that owns the record.
DisplayName	Owning User
IsValidForForm	False
IsValidForRead	True
LogicalName	owninguser
RequiredLevel	None
Targets	systemuser
Type	Lookup

VersionNumber

Added by: Active Solution Solution

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	versionnumber
MaxValue	9223372036854775807
MinValue	-9223372036854775808
RequiredLevel	None
Type	BigInt

One-To-Many Relationships

Listed by SchemaName.

• msdyn_livechatconfig_msdyn_questionsequence
• msdyn_msdyn_livechatconfig_msdyn_chatquestionnaireresponse
• msdyn_msdyn_livechatconfig_msdyn_livechatwidgetlocation_livechatconfigid

msdyn_livechatconfig_msdyn_questionsequence

Same as msdyn_questionsequence entity msdyn_livechatconfig_msdyn_questionsequence Many-To-One relationship.

Property	Value
ReferencingEntity	msdyn_questionsequence
ReferencingAttribute	msdyn_chatengagementtochatsequenceid
IsHierarchical	False
IsCustomizable	True
ReferencedEntityNavigationPropertyName	msdyn_livechatconfig_msdyn_questionsequence
AssociatedMenuConfiguration	Behavior: UseCollectionName Group: Details Label: Order: 10000
CascadeConfiguration	Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade

msdyn_msdyn_livechatconfig_msdyn_chatquestionnaireresponse

Same as msdyn_chatquestionnaireresponse entity msdyn_msdyn_livechatconfig_msdyn_chatquestionnaireresponse Many-To-One relationship.

Property	Value
ReferencingEntity	msdyn_chatquestionnaireresponse
ReferencingAttribute	msdyn_livechatconfigid
IsHierarchical	False
IsCustomizable	True
ReferencedEntityNavigationPropertyName	msdyn_msdyn_livechatconfig_msdyn_chatquestionnaireresponse
AssociatedMenuConfiguration	Behavior: UseCollectionName Group: Details Label: Order: 10000
CascadeConfiguration	Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade

msdyn_msdyn_livechatconfig_msdyn_livechatwidgetlocation_livechatconfigid

Same as msdyn_livechatwidgetlocation entity msdyn_msdyn_livechatconfig_msdyn_livechatwidgetlocation_livechatconfigid Many-To-One relationship.

Property	Value
ReferencingEntity	msdyn_livechatwidgetlocation
ReferencingAttribute	msdyn_livechatconfigid
IsHierarchical	False
IsCustomizable	True
ReferencedEntityNavigationPropertyName	msdyn_msdyn_livechatconfig_msdyn_livechatwidgetlocation_livechatconfigid
AssociatedMenuConfiguration	Behavior: UseCollectionName Group: Details Label: Order: 10000
CascadeConfiguration	Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade

Many-To-One Relationships

Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related entity. Listed by SchemaName.

• msdyn_msdyn_authsettings_msdyn_livechatconfig
• msdyn_msdyn_liveworkstream_msdyn_livechatconfig_liveworkstreamid

msdyn_msdyn_authsettings_msdyn_livechatconfig

See msdyn_authenticationsettings Entity msdyn_msdyn_authsettings_msdyn_livechatconfig One-To-Many relationship.

msdyn_msdyn_liveworkstream_msdyn_livechatconfig_liveworkstreamid

Added by: Omnichannel – Base Solution

See msdyn_liveworkstream Entity msdyn_msdyn_liveworkstream_msdyn_livechatconfig_liveworkstreamid One-To-Many relationship.

Related information

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service