Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. An additional license is required to access Omnichannel for Customer Service. For more information, see the Dynamics 365 Customer Service pricing overview and Dynamics 365 Customer Service pricing plan pages.
Sequence number of the import that created this record.
DisplayName
Import Sequence Number
Format
None
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
importsequencenumber
MaxValue
2147483647
MinValue
-2147483648
RequiredLevel
None
Type
Integer
msdyn_authenticationclientid
Property
Value
Description
Auth service Client Id
DisplayName
Auth service Client ID
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_authenticationclientid
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_authenticationclientsecret
Property
Value
Description
Auth service client secret
DisplayName
Auth service client secret
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_authenticationclientsecret
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_authenticationscopes
Property
Value
Description
Auth service scopes
DisplayName
Auth service scopes
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_authenticationscopes
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_authenticationsettingsId
Property
Value
Description
Unique identifier for entity instances
DisplayName
Authentication Settings
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
msdyn_authenticationsettingsid
RequiredLevel
SystemRequired
Type
Uniqueidentifier
msdyn_Authenticationtype
Property
Value
Description
Authentication Type which will be applied to the chat
DisplayName
Authentication Type
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_authenticationtype
RequiredLevel
ApplicationRequired
Type
Picklist
msdyn_Authenticationtype Choices/Options
Value
Label
192350000
OAuth 2.0 implicit flow
192350001
OAuth 2.0 code flow
192350002
Gatekeeper Biometric Authentication
Note
Microsoft recommends that you use the most secure authentication flow available. You should only use implicit flows when other more secure flows, such as managed identities, aren't viable.
msdyn_authserviceconfigsetid
Added by: Omnichannel - Telephony Solution
Property
Value
Description
Config Set ID for Gatekeeper authentication service
DisplayName
Config Set ID for Gatekeeper authentication service
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
IsValidForUpdate
False
LogicalName
msdyn_authserviceconfigsetid
MaxLength
100
RequiredLevel
None
Type
String
msdyn_authservicescopeid
Added by: Omnichannel - Telephony Solution
Property
Value
Description
Scope ID for Gatekeeper authentication service
DisplayName
Scope ID for Gatekeeper authentication service
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
IsValidForUpdate
False
LogicalName
msdyn_authservicescopeid
MaxLength
100
RequiredLevel
None
Type
String
msdyn_decryptedtokenurl
Property
Value
Description
Decrypted token url to hit with Access token
DisplayName
Decrypted Token URL
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_decryptedtokenurl
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_endpointregion
Property
Value
Description
Endpoint region for authentication setting
DisplayName
Endpoint region
IsValidForForm
True
IsValidForRead
True
IsValidForUpdate
False
LogicalName
msdyn_endpointregion
RequiredLevel
ApplicationRequired
Type
Picklist
msdyn_endpointregion Choices/Options
Value
Label
192440001
United States
192440002
Canada
192440003
United Kingdom
msdyn_JavaScriptclientfunction
Property
Value
Description
Javascript function which will need to return the authentication token
DisplayName
JavaScript client function
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_javascriptclientfunction
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_name
Property
Value
Description
The name of the custom entity.
DisplayName
Name
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_name
MaxLength
100
RequiredLevel
ApplicationRequired
Type
String
msdyn_ocauthchanneltype
Property
Value
Description
DisplayName
Channel Type
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_ocauthchanneltype
RequiredLevel
None
Type
Picklist
msdyn_ocauthchanneltype Choices/Options
Value
Label
192360000
Live chat
192440000
Voice
192450000
Apple Messages For Business
msdyn_PublickeyURL
Property
Value
Description
URL to the Public Key which will be used for token validation
DisplayName
Public key URL
FormatName
Text
IsLocalizable
False
IsValidForForm
True
IsValidForRead
True
LogicalName
msdyn_publickeyurl
MaxLength
256
RequiredLevel
ApplicationRequired
Type
String
OverriddenCreatedOn
Property
Value
DateTimeBehavior
UserLocal
Description
Date and time that the record was migrated.
DisplayName
Record Created On
Format
DateOnly
IsValidForForm
False
IsValidForRead
True
IsValidForUpdate
False
LogicalName
overriddencreatedon
RequiredLevel
None
Type
DateTime
OwnerId
Added by: Active Solution Solution
Property
Value
Description
Owner Id
DisplayName
Owner
IsValidForForm
True
IsValidForRead
True
LogicalName
ownerid
RequiredLevel
SystemRequired
Targets
systemuser,team
Type
Owner
OwnerIdType
Added by: Active Solution Solution
Property
Value
Description
Owner Id Type
DisplayName
IsValidForForm
False
IsValidForRead
True
LogicalName
owneridtype
RequiredLevel
SystemRequired
Type
EntityName
statecode
Property
Value
Description
Status of the Authentication settings
DisplayName
Status
IsValidForCreate
False
IsValidForForm
True
IsValidForRead
True
LogicalName
statecode
RequiredLevel
SystemRequired
Type
State
statecode Choices/Options
Value
Label
DefaultStatus
InvariantName
0
Active
1
Active
1
Inactive
2
Inactive
statuscode
Property
Value
Description
Reason for the status of the Authentication settings
DisplayName
Status Reason
IsValidForForm
True
IsValidForRead
True
LogicalName
statuscode
RequiredLevel
None
Type
Status
statuscode Choices/Options
Value
Label
State
1
Active
0
2
Inactive
1
TimeZoneRuleVersionNumber
Property
Value
Description
For internal use only.
DisplayName
Time Zone Rule Version Number
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
timezoneruleversionnumber
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
UTCConversionTimeZoneCode
Property
Value
Description
Time zone code that was in use when the record was created.
DisplayName
UTC Conversion Time Zone Code
Format
None
IsValidForForm
False
IsValidForRead
True
LogicalName
utcconversiontimezonecode
MaxValue
2147483647
MinValue
-1
RequiredLevel
None
Type
Integer
Read-only columns/attributes
These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.