Incident Entity Reference

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Service request case associated with a contract.

Added by: Service Solution

Messages

Message	Web API Operation	SDK Assembly
ApplyRoutingRule	Microsoft.Dynamics.CRM.ApplyRoutingRule?text=ApplyRoutingRule Action	Microsoft.Crm.Sdk.Messages.ApplyRoutingRuleRequest
Assign	PATCH [org URI]/api/data/v9.0/incidents(incidentid) Update ownerid property.	AssignRequest
CalculateTotalTimeIncident	Microsoft.Dynamics.CRM.CalculateTotalTimeIncident?text=CalculateTotalTimeIncident Function	Microsoft.Crm.Sdk.Messages.CalculateTotalTimeIncidentRequest
CloseIncident	Microsoft.Dynamics.CRM.CloseIncident?text=CloseIncident Action	Microsoft.Crm.Sdk.Messages.CloseIncidentRequest
CloseQuote	Microsoft.Dynamics.CRM.CloseQuote?text=CloseQuote Action	Microsoft.Crm.Sdk.Messages.CloseQuoteRequest
Create	POST [org URI]/api/data/v9.0/incidents See Create	CreateRequest or Create
CreateMultiple	CreateMultiple Action	CreateMultipleRequest
Delete	DELETE [org URI]/api/data/v9.0/incidents(incidentid) See Delete	DeleteRequest or Delete
GrantAccess	GrantAccess Action	GrantAccessRequest
IsValidStateTransition	IsValidStateTransition Function	IsValidStateTransitionRequest
Merge	Merge Action	MergeRequest
ModifyAccess	ModifyAccess Action	ModifyAccessRequest
msdyn_GetCaseSuggestions	"Microsoft.Dynamics.CRM.msdyn_GetCaseSuggestions?text=msdyn_GetCaseSuggestions Action"	Type generated by CrmSvcUtil.exe or use OrganizationRequest setting the required parameters for the message.
Retrieve	GET [org URI]/api/data/v9.0/incidents(incidentid) See Retrieve	RetrieveRequest or Retrieve
RetrieveMultiple	GET [org URI]/api/data/v9.0/incidents See Query Data	RetrieveMultipleRequest or RetrieveMultiple
RetrievePrincipalAccess	RetrievePrincipalAccess Function	RetrievePrincipalAccessRequest
RetrieveSharedPrincipalsAndAccess	RetrieveSharedPrincipalsAndAccess Function	RetrieveSharedPrincipalsAndAccessRequest
RevokeAccess	RevokeAccess Action	RevokeAccessRequest
Rollup	Rollup Function	RollupRequest
SetState	PATCH [org URI]/api/data/v9.0/incidents(incidentid) Update statecode and statuscode properties.	SetStateRequest
Update	PATCH [org URI]/api/data/v9.0/incidents(incidentid) See Update	UpdateRequest or Update
UpdateMultiple	UpdateMultiple Action	UpdateMultipleRequest

Properties

Property	Value
CollectionSchemaName	Incidents
DisplayCollectionName	Cases
DisplayName	Case
EntitySetName	incidents
IsBPFEntity	False
LogicalCollectionName	incidents
LogicalName	incident
OwnershipType	UserOwned
PrimaryIdAttribute	incidentid
PrimaryNameAttribute	title
SchemaName	Incident

Writable columns/attributes

These columns/attributes return true for either IsValidForCreate or IsValidForUpdate (usually both). Listed by SchemaName.

• ActivitiesComplete
• ActualServiceUnits
• BilledServiceUnits
• BlockedProfile
• CaseOriginCode
• CaseTypeCode
• CheckEmail
• ContractDetailId
• ContractId
• ContractServiceLevelCode
• CustomerContacted
• CustomerId
• CustomerIdType
• CustomerSatisfactionCode
• deactivatedon
• DecrementEntitlementTerm
• Description
• EmailAddress
• EntitlementId
• EntityImage
• ExistingCase
• FirstResponseByKPIId
• FirstResponseSent
• FirstResponseSLAStatus
• FollowupBy
• FollowUpTaskCreated
• ImportSequenceNumber
• IncidentId
• IncidentStageCode
• InfluenceScore
• IsDecrementing
• IsEscalated
• KbArticleId
• LastOnHoldTime
• MasterId
• MessageTypeCode
• msdyn_copilotengaged
• msdyn_iotalert
• msdyn_precreateattachmentsid
• msdyn_precreatenotesid
• new_cancelcondition
• new_customdatetime
• new_failurecondition
• new_pausecondition
• new_successcondition
• new_warningcondition
• nextsla
• OverriddenCreatedOn
• OwnerId
• OwnerIdType
• ParentCaseId
• PrimaryContactId
• PriorityCode
• ProcessId
• ProductId
• ProductSerialNumber
• ResolveBy
• ResolveByKPIId
• ResolveBySLAStatus
• ResponseBy
• ResponsibleContactId
• RouteCase
• SentimentValue
• ServiceStage
• SeverityCode
• SLAId
• SocialProfileId
• StageId
• StateCode
• StatusCode
• SubjectId
• TicketNumber
• TimeZoneRuleVersionNumber
• Title
• TransactionCurrencyId
• TraversedPath
• UTCConversionTimeZoneCode

ActivitiesComplete

Property	Value
Description	This attribute is used for Sample Service Business Processes.
DisplayName	Activities Complete
IsValidForForm	True
IsValidForRead	True
LogicalName	activitiescomplete
RequiredLevel	None
Type	Boolean

ActivitiesComplete Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

ActualServiceUnits

Property	Value
Description	Type the number of service units that were actually required to resolve the case.
DisplayName	Actual Service Units
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	actualserviceunits
MaxValue	1000000000
MinValue	0
RequiredLevel	None
Type	Integer

BilledServiceUnits

Property	Value
Description	Type the number of service units that were billed to the customer for the case.
DisplayName	Billed Service Units
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	billedserviceunits
MaxValue	1000000000
MinValue	0
RequiredLevel	None
Type	Integer

BlockedProfile

Property	Value
Description	Details whether the profile is blocked or not.
DisplayName	Blocked Profile
IsValidForForm	True
IsValidForRead	True
IsValidForUpdate	False
LogicalName	blockedprofile
RequiredLevel	None
Type	Boolean

BlockedProfile Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

CaseOriginCode

Property	Value
Description	Select how contact about the case was originated, such as email, phone, or web, for use in reporting and analysis.
DisplayName	Origin
IsValidForForm	True
IsValidForRead	True
LogicalName	caseorigincode
RequiredLevel	None
Type	Picklist

CaseOriginCode Choices/Options

Value	Label
1	Phone
2	Email
3	Web
2483	Facebook
3986	Twitter
700610000	IoT

CaseTypeCode

Property	Value
Description	Select the type of case to identify the incident for use in case routing and analysis.
DisplayName	Case Type
IsValidForForm	True
IsValidForRead	True
LogicalName	casetypecode
RequiredLevel	None
Type	Picklist

CaseTypeCode Choices/Options

Value	Label
1	Question
2	Problem
3	Request

CheckEmail

Property	Value
Description	This attribute is used for Sample Service Business Processes.
DisplayName	Check Email
IsValidForForm	True
IsValidForRead	True
LogicalName	checkemail
RequiredLevel	None
Type	Boolean

CheckEmail Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

ContractDetailId

Property	Value
Description	Choose the contract line that the case should be logged under to make sure the customer is charged correctly.
DisplayName	Contract Line
IsValidForForm	True
IsValidForRead	True
LogicalName	contractdetailid
RequiredLevel	None
Targets	contractdetail
Type	Lookup

ContractId

Property	Value
Description	Choose the service contract that the case should be logged under to make sure the customer is eligible for support services.
DisplayName	Contract
IsValidForForm	True
IsValidForRead	True
LogicalName	contractid
RequiredLevel	None
Targets	contract
Type	Lookup

ContractServiceLevelCode

Property	Value
Description	Select the service level for the case to make sure the case is handled correctly.
DisplayName	Service Level
IsValidForForm	True
IsValidForRead	True
LogicalName	contractservicelevelcode
RequiredLevel	None
Type	Picklist

ContractServiceLevelCode Choices/Options

Value	Label
1	Gold
2	Silver
3	Bronze

CustomerContacted

Property	Value
Description	Tells whether customer service representative has contacted the customer or not.
DisplayName	Customer Contacted
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	customercontacted
RequiredLevel	None
Type	Boolean

CustomerContacted Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

CustomerId

Property	Value
Description	Select the customer account or contact to provide a quick link to additional customer details, such as account information, activities, and opportunities.
DisplayName	Customer
IsValidForForm	True
IsValidForRead	True
LogicalName	customerid
RequiredLevel	SystemRequired
Targets	account,contact
Type	Customer

CustomerIdType

Added by: Active Solution Solution

Property	Value
Description
DisplayName	Customer Type
IsValidForForm	False
IsValidForRead	True
LogicalName	customeridtype
RequiredLevel	ApplicationRequired
Type	EntityName

CustomerSatisfactionCode

Property	Value
Description	Select the customer's level of satisfaction with the handling and resolution of the case.
DisplayName	Satisfaction
IsValidForForm	True
IsValidForRead	True
LogicalName	customersatisfactioncode
RequiredLevel	None
Type	Picklist

CustomerSatisfactionCode Choices/Options

Value	Label
1	Very Dissatisfied
2	Dissatisfied
3	Neutral
4	Satisfied
5	Very Satisfied

deactivatedon

Added by: Service Solution

Property	Value
DateTimeBehavior	UserLocal
Description	Shows the date time when the Case was resolved.
DisplayName	Deactivated On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	deactivatedon
RequiredLevel	None
Type	DateTime

DecrementEntitlementTerm

Property	Value
Description	Shows whether terms of the associated entitlement should be decremented or not.
DisplayName	Decrement Entitlement Terms
IsValidForForm	True
IsValidForRead	True
LogicalName	decremententitlementterm
RequiredLevel	None
Type	Boolean

DecrementEntitlementTerm Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: True

Description

Property	Value
Description	Type additional information to describe the case to assist the service team in reaching a resolution.
DisplayName	Description
Format	TextArea
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	description
MaxLength	2000
RequiredLevel	None
Type	Memo

EmailAddress

Property	Value
Description	The primary email address for the entity.
DisplayName	Email Address
FormatName	Email
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	emailaddress
MaxLength	100
RequiredLevel	None
Type	String

EntitlementId

Property	Value
Description	Choose the entitlement that is applicable for the case.
DisplayName	Entitlement
IsValidForForm	True
IsValidForRead	True
LogicalName	entitlementid
RequiredLevel	None
Targets	entitlement
Type	Lookup

EntityImage

Added by: Active Solution Solution

Property	Value
Description	The default image for the entity.
DisplayName	Entity Image
IsPrimaryImage	True
IsValidForForm	False
IsValidForRead	True
LogicalName	entityimage
MaxHeight	144
MaxWidth	144
RequiredLevel	None
Type	Image

ExistingCase

Property	Value
Description	Select an existing case for the customer that has been populated. For internal use only.
DisplayName	Existing Case
IsValidForForm	False
IsValidForRead	True
LogicalName	existingcase
RequiredLevel	None
Targets	incident
Type	Lookup

FirstResponseByKPIId

Property	Value
Description	For internal use only.
DisplayName	First Response By KPI
IsValidForForm	True
IsValidForRead	True
LogicalName	firstresponsebykpiid
RequiredLevel	None
Targets	slakpiinstance
Type	Lookup

FirstResponseSent

Property	Value
Description	Indicates if the first response has been sent.
DisplayName	First Response Sent
IsValidForForm	True
IsValidForRead	True
LogicalName	firstresponsesent
RequiredLevel	None
Type	Boolean

FirstResponseSent Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

FirstResponseSLAStatus

Property	Value
Description	Shows the status of the initial response time for the case according to the terms of the SLA.
DisplayName	First Response SLA Status
IsValidForForm	True
IsValidForRead	True
LogicalName	firstresponseslastatus
RequiredLevel	None
Type	Picklist

FirstResponseSLAStatus Choices/Options

Value	Label
1	In Progress
2	Nearing Noncompliance
3	Succeeded
4	Noncompliant

FollowupBy

Property	Value
DateTimeBehavior	UserLocal
Description	Enter the date by which a customer service representative has to follow up with the customer on this case.
DisplayName	Follow Up By
Format	DateOnly
IsValidForForm	True
IsValidForRead	True
LogicalName	followupby
RequiredLevel	None
Type	DateTime

FollowUpTaskCreated

Property	Value
Description	This attribute is used for Sample Service Business Processes.
DisplayName	Follow up Task Created
IsValidForForm	True
IsValidForRead	True
LogicalName	followuptaskcreated
RequiredLevel	None
Type	Boolean

FollowUpTaskCreated Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

ImportSequenceNumber

Property	Value
Description	Sequence number of the import that created this record.
DisplayName	Import Sequence Number
Format	None
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	importsequencenumber
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

IncidentId

Property	Value
Description	Unique identifier of the case.
DisplayName	Case
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	incidentid
RequiredLevel	SystemRequired
Type	Uniqueidentifier

IncidentStageCode

Property	Value
Description	Select the current stage of the service process for the case to assist service team members when they review or transfer a case.
DisplayName	Case Stage
IsValidForForm	True
IsValidForRead	True
LogicalName	incidentstagecode
RequiredLevel	None
Type	Picklist

IncidentStageCode Choices/Options

Value	Label
1	Default Value

InfluenceScore

Property	Value
Description	Will contain the Influencer score coming from NetBreeze.
DisplayName	Influence Score
IsValidForForm	True
IsValidForRead	True
IsValidForUpdate	False
LogicalName	influencescore
MaxValue	1000000000
MinValue	0
Precision	2
RequiredLevel	None
Type	Double

IsDecrementing

Property	Value
Description	For system use only.
DisplayName	Decrementing
IsValidForForm	True
IsValidForRead	True
LogicalName	isdecrementing
RequiredLevel	None
Type	Boolean

IsDecrementing Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

IsEscalated

Property	Value
Description	Indicates if the case has been escalated.
DisplayName	Is Escalated
IsValidForForm	True
IsValidForRead	True
LogicalName	isescalated
RequiredLevel	None
Type	Boolean

IsEscalated Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

KbArticleId

Property	Value
Description	Choose the article that contains additional information or a resolution for the case, for reference during research or follow up with the customer.
DisplayName	Knowledge Base Article
IsValidForForm	True
IsValidForRead	True
LogicalName	kbarticleid
RequiredLevel	None
Targets	kbarticle
Type	Lookup

LastOnHoldTime

Property	Value
DateTimeBehavior	UserLocal
Description	Contains the date time stamp of the last on hold time.
DisplayName	Last On Hold Time
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	lastonholdtime
RequiredLevel	None
Type	DateTime

MasterId

Property	Value
Description	Choose the primary case the current case was merged into.
DisplayName	Master Case
IsValidForForm	False
IsValidForRead	True
LogicalName	masterid
RequiredLevel	None
Targets	incident
Type	Lookup

MessageTypeCode

Property	Value
Description	Shows whether the post originated as a public or private message.
DisplayName	Received As
IsValidForForm	True
IsValidForRead	True
IsValidForUpdate	False
LogicalName	messagetypecode
RequiredLevel	None
Type	Picklist

MessageTypeCode Choices/Options

Value	Label
0	Public Message
1	Private Message

msdyn_copilotengaged

Added by: msdyn_CSIntelligence Solution

Property	Value
Description
DisplayName	Copilot Engaged
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_copilotengaged
RequiredLevel	None
Type	Boolean

msdyn_copilotengaged Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

msdyn_iotalert

Added by: Connected Customer Service for Microsoft Dynamics 365 Solution

Property	Value
Description	The iot alert that initiated this case
DisplayName	IoT Alert
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_iotalert
RequiredLevel	None
Targets	msdyn_iotalert
Type	Lookup

msdyn_precreateattachmentsid

Added by: Enhanced Case Experience Solution

Property	Value
Description	Entity Attachments Id before the case record is created
DisplayName	Pre Create Entity Attachments Id
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_precreateattachmentsid
MaxLength	400
RequiredLevel	None
Type	String

msdyn_precreatenotesid

Added by: Enhanced Case Experience Solution

Property	Value
Description	Notes Id before the case record is created
DisplayName	Pre Create Notes Id
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	msdyn_precreatenotesid
MaxLength	100
RequiredLevel	None
Type	String

new_cancelcondition

Added by: Active Solution Solution

Property	Value
Description
DisplayName	cancel condition
IsValidForForm	True
IsValidForRead	True
LogicalName	new_cancelcondition
RequiredLevel	None
Type	Boolean

new_cancelcondition Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

new_customdatetime

Added by: Active Solution Solution

Property	Value
DateTimeBehavior	UserLocal
Description
DisplayName	custom date&time
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	new_customdatetime
RequiredLevel	None
Type	DateTime

new_failurecondition

Added by: Active Solution Solution

Property	Value
Description
DisplayName	failure condition
IsValidForForm	True
IsValidForRead	True
LogicalName	new_failurecondition
RequiredLevel	None
Type	Boolean

new_failurecondition Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

new_pausecondition

Added by: Active Solution Solution

Property	Value
Description
DisplayName	pause condition
IsValidForForm	True
IsValidForRead	True
LogicalName	new_pausecondition
RequiredLevel	None
Type	Boolean

new_pausecondition Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

new_successcondition

Added by: Active Solution Solution

Property	Value
Description
DisplayName	success condition
IsValidForForm	True
IsValidForRead	True
LogicalName	new_successcondition
RequiredLevel	None
Type	Boolean

new_successcondition Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

new_warningcondition

Added by: Active Solution Solution

Property	Value
Description
DisplayName	warning condition
IsValidForForm	True
IsValidForRead	True
LogicalName	new_warningcondition
RequiredLevel	None
Type	Boolean

new_warningcondition Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

nextsla

Added by: Service Solution

Property	Value
Description	Shows the unresolved SLA KPI associated with the Case with the earliest expiry time.
DisplayName	Next Sla
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	nextsla
MaxLength	400
RequiredLevel	None
Type	String

OverriddenCreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time that the record was migrated.
DisplayName	Record Created On
Format	DateOnly
IsValidForForm	False
IsValidForRead	True
IsValidForUpdate	False
LogicalName	overriddencreatedon
RequiredLevel	None
Type	DateTime

OwnerId

Property	Value
Description	Owner Id
DisplayName	Owner
IsValidForForm	True
IsValidForRead	True
LogicalName	ownerid
RequiredLevel	SystemRequired
Targets	systemuser,team
Type	Owner

OwnerIdType

Added by: Active Solution Solution

Property	Value
Description	Owner Id Type
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridtype
RequiredLevel	SystemRequired
Type	EntityName

ParentCaseId

Property	Value
Description	Choose the parent case for a case.
DisplayName	Parent Case
IsValidForForm	True
IsValidForRead	True
LogicalName	parentcaseid
RequiredLevel	None
Targets	incident
Type	Lookup

PrimaryContactId

Property	Value
Description	Select a primary contact for this case.
DisplayName	Contact
IsValidForForm	True
IsValidForRead	True
LogicalName	primarycontactid
RequiredLevel	None
Targets	contact
Type	Lookup

PriorityCode

Property	Value
Description	Select the priority so that preferred customers or critical issues are handled quickly.
DisplayName	Priority
IsValidForForm	True
IsValidForRead	True
LogicalName	prioritycode
RequiredLevel	None
Type	Picklist

PriorityCode Choices/Options

Value	Label
1	High
2	Normal
3	Low

ProcessId

Property	Value
Description	Contains the id of the process associated with the entity.
DisplayName	Process Id
IsValidForForm	False
IsValidForRead	True
LogicalName	processid
RequiredLevel	None
Type	Uniqueidentifier

ProductId

Property	Value
Description	Choose the product associated with the case to identify warranty, service, or other product issues and be able to report the number of incidents for each product.
DisplayName	Product
IsValidForForm	True
IsValidForRead	True
LogicalName	productid
RequiredLevel	None
Targets	product
Type	Lookup

ProductSerialNumber

Property	Value
Description	Type the serial number of the product that is associated with this case, so that the number of cases per product can be reported.
DisplayName	Serial Number
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	productserialnumber
MaxLength	100
RequiredLevel	None
Type	String

ResolveBy

Property	Value
DateTimeBehavior	UserLocal
Description	Enter the date by when the case must be resolved.
DisplayName	Resolve By
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	resolveby
RequiredLevel	None
Type	DateTime

ResolveByKPIId

Property	Value
Description	For internal use only.
DisplayName	Resolve By KPI
IsValidForForm	True
IsValidForRead	True
LogicalName	resolvebykpiid
RequiredLevel	None
Targets	slakpiinstance
Type	Lookup

ResolveBySLAStatus

Property	Value
Description	Shows the status of the resolution time for the case according to the terms of the SLA.
DisplayName	Resolve By SLA Status
IsValidForForm	True
IsValidForRead	True
LogicalName	resolvebyslastatus
RequiredLevel	None
Type	Picklist

ResolveBySLAStatus Choices/Options

Value	Label
1	In Progress
2	Nearing Noncompliance
3	Succeeded
4	Noncompliant

ResponseBy

Property	Value
DateTimeBehavior	UserLocal
Description	For internal use only.
DisplayName	First Response By
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	responseby
RequiredLevel	None
Type	DateTime

ResponsibleContactId

Property	Value
Description	Choose an additional customer contact who can also help resolve the case.
DisplayName	Responsible Contact (Deprecated)
IsValidForForm	True
IsValidForRead	True
LogicalName	responsiblecontactid
RequiredLevel	None
Targets	contact
Type	Lookup

RouteCase

Property	Value
Description	Tells whether the incident has been routed to queue or not.
DisplayName	Route Case
IsValidForForm	True
IsValidForRead	True
IsValidForUpdate	False
LogicalName	routecase
RequiredLevel	None
Type	Boolean

RouteCase Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: True

SentimentValue

Property	Value
Description	Value derived after assessing words commonly associated with a negative, neutral, or positive sentiment that occurs in a social post. Sentiment information can also be reported as numeric values.
DisplayName	Sentiment Value
IsValidForForm	True
IsValidForRead	True
IsValidForUpdate	False
LogicalName	sentimentvalue
MaxValue	100000000000
MinValue	-100000000000
Precision	2
RequiredLevel	None
Type	Double

ServiceStage

Property	Value
Description	Select the stage, in the case resolution process, that the case is in.
DisplayName	Service Stage
IsValidForForm	True
IsValidForRead	True
LogicalName	servicestage
RequiredLevel	None
Type	Picklist

ServiceStage Choices/Options

Value	Label
0	Identify
1	Research
2	Resolve

SeverityCode

Property	Value
Description	Select the severity of this case to indicate the incident's impact on the customer's business.
DisplayName	Severity
IsValidForForm	True
IsValidForRead	True
LogicalName	severitycode
RequiredLevel	None
Type	Picklist

SeverityCode Choices/Options

Value	Label
1	Default Value

SLAId

Property	Value
Description	Choose the service level agreement (SLA) that you want to apply to the case record.
DisplayName	SLA
IsValidForForm	True
IsValidForRead	True
LogicalName	slaid
RequiredLevel	None
Targets	sla
Type	Lookup

SocialProfileId

Property	Value
Description	Unique identifier of the social profile with which the case is associated.
DisplayName	Social Profile
IsValidForForm	True
IsValidForRead	True
IsValidForUpdate	False
LogicalName	socialprofileid
RequiredLevel	None
Targets	socialprofile
Type	Lookup

StageId

Property	Value
Description	Contains the id of the stage where the entity is located.
DisplayName	(Deprecated) Stage Id
IsValidForForm	False
IsValidForRead	True
LogicalName	stageid
RequiredLevel	None
Type	Uniqueidentifier

StateCode

Property	Value
Description	Shows whether the case is active, resolved, or canceled. Resolved and canceled cases are read-only and can't be edited unless they are reactivated.
DisplayName	Status
IsValidForCreate	False
IsValidForForm	True
IsValidForRead	True
LogicalName	statecode
RequiredLevel	SystemRequired
Type	State

StateCode Choices/Options

Value	Label	DefaultStatus	InvariantName
0	Active	1	Active
1	Resolved	5	Resolved
2	Cancelled	6	Cancelled

StatusCode

Property	Value
Description	Select the case's status.
DisplayName	Status Reason
IsValidForForm	True
IsValidForRead	True
LogicalName	statuscode
RequiredLevel	None
Type	Status

StatusCode Choices/Options

Value	Label	State
1	In Progress	0
2	On Hold	0
3	Waiting for Details	0
4	Researching	0
5	Problem Solved	1
6	Cancelled	2
1000	Information Provided	1
2000	Merged	2

SubjectId

Property	Value
Description	Choose the subject for the case, such as catalog request or product complaint, so customer service managers can identify frequent requests or problem areas. Administrators can configure subjects under Business Management in the Settings area.
DisplayName	Subject
IsValidForForm	True
IsValidForRead	True
LogicalName	subjectid
RequiredLevel	None
Targets	subject
Type	Lookup

TicketNumber

Property	Value
Description	Shows the case number for customer reference and searching capabilities. This cannot be modified.
DisplayName	Case Number
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
IsValidForUpdate	False
LogicalName	ticketnumber
MaxLength	100
RequiredLevel	None
Type	String

TimeZoneRuleVersionNumber

Property	Value
Description	For internal use only.
DisplayName	Time Zone Rule Version Number
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	timezoneruleversionnumber
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

Title

Property	Value
Description	Type a subject or descriptive name, such as the request, issue, or company name, to identify the case in Microsoft Dynamics 365 views.
DisplayName	Case Title
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	title
MaxLength	200
RequiredLevel	ApplicationRequired
Type	String

TransactionCurrencyId

Property	Value
Description	Choose the local currency for the record to make sure budgets are reported in the correct currency.
DisplayName	Currency
IsValidForForm	True
IsValidForRead	True
LogicalName	transactioncurrencyid
RequiredLevel	None
Targets	transactioncurrency
Type	Lookup

TraversedPath

Property	Value
Description	A comma separated list of string values representing the unique identifiers of stages in a Business Process Flow Instance in the order that they occur.
DisplayName	(Deprecated) Traversed Path
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	traversedpath
MaxLength	1250
RequiredLevel	None
Type	String

UTCConversionTimeZoneCode

Property	Value
Description	Time zone code that was in use when the record was created.
DisplayName	UTC Conversion Time Zone Code
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	utcconversiontimezonecode
MaxValue	2147483647
MinValue	-1
RequiredLevel	None
Type	Integer

Read-only columns/attributes

These columns/attributes return false for both IsValidForCreate or IsValidForUpdate. Listed by SchemaName.

• AccountId
• AccountIdName
• AccountIdYomiName
• caseage
• ContactId
• ContactIdName
• ContactIdYomiName
• ContractDetailIdName
• ContractIdName
• CreatedBy
• CreatedByExternalParty
• CreatedByExternalPartyName
• CreatedByExternalPartyYomiName
• CreatedByName
• CreatedByYomiName
• CreatedOn
• CreatedOnBehalfBy
• CreatedOnBehalfByName
• CreatedOnBehalfByYomiName
• CustomerIdName
• CustomerIdYomiName
• EntitlementIdName
• EntityImage_Timestamp
• EntityImage_URL
• EntityImageId
• EscalatedOn
• ExchangeRate
• FirstResponseByKPIIdName
• KbArticleIdName
• lastinteraction
• MasterIdName
• Merged
• ModifiedBy
• ModifiedByExternalParty
• ModifiedByExternalPartyName
• ModifiedByExternalPartyYomiName
• ModifiedByName
• ModifiedByYomiName
• ModifiedOn
• ModifiedOnBehalfBy
• ModifiedOnBehalfByName
• ModifiedOnBehalfByYomiName
• msdyn_iotalertName
• NumberOfChildIncidents
• OnHoldTime
• OwnerIdName
• OwnerIdYomiName
• OwningBusinessUnit
• OwningBusinessUnitName
• OwningTeam
• OwningUser
• ParentCaseIdName
• PrimaryContactIdName
• PrimaryContactIdYomiName
• ProductIdName
• ResolveByKPIIdName
• ResponsibleContactIdName
• ResponsibleContactIdYomiName
• SLAInvokedId
• SLAInvokedIdName
• SLAName
• SocialProfileIdName
• SubjectIdName
• TransactionCurrencyIdName
• VersionNumber

AccountId

Property	Value
Description	Unique identifier of the account with which the case is associated.
DisplayName	Account
IsValidForForm	False
IsValidForRead	True
LogicalName	accountid
RequiredLevel	None
Targets	account
Type	Lookup

AccountIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	accountidname
MaxLength	100
RequiredLevel	None
Type	String

AccountIdYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	accountidyominame
MaxLength	100
RequiredLevel	None
Type	String

caseage

Added by: Service Solution

Property	Value
Description	Shows the duration for which the Case has been active for Active and Resolved Cases.
DisplayName	Case Age
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	caseage
MaxLength	4000
RequiredLevel	None
Type	String

ContactId

Property	Value
Description	Unique identifier of the contact associated with the case.
DisplayName	Contact
IsValidForForm	False
IsValidForRead	True
LogicalName	contactid
RequiredLevel	None
Targets	contact
Type	Lookup

ContactIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	contactidname
MaxLength	100
RequiredLevel	None
Type	String

ContactIdYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	contactidyominame
MaxLength	100
RequiredLevel	None
Type	String

ContractDetailIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	contractdetailidname
MaxLength	100
RequiredLevel	None
Type	String

ContractIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	contractidname
MaxLength	100
RequiredLevel	None
Type	String

CreatedBy

Property	Value
Description	Shows who created the record.
DisplayName	Created By
IsValidForForm	True
IsValidForRead	True
LogicalName	createdby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedByExternalParty

Property	Value
Description	Shows the external party who created the record.
DisplayName	Created By (External Party)
IsValidForForm	True
IsValidForRead	True
LogicalName	createdbyexternalparty
RequiredLevel	None
Targets	externalparty
Type	Lookup

CreatedByExternalPartyName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyexternalpartyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedByExternalPartyYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyexternalpartyyominame
MaxLength	100
RequiredLevel	None
Type	String

CreatedByName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedByYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdbyyominame
MaxLength	100
RequiredLevel	None
Type	String

CreatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was created.
DisplayName	Created On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	createdon
RequiredLevel	None
Type	DateTime

CreatedOnBehalfBy

Property	Value
Description	Shows who created the record on behalf of another user.
DisplayName	Created By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	createdonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

CreatedOnBehalfByName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

CreatedOnBehalfByYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	createdonbehalfbyyominame
MaxLength	100
RequiredLevel	None
Type	String

CustomerIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	customeridname
MaxLength	160
RequiredLevel	ApplicationRequired
Type	String

CustomerIdYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	customeridyominame
MaxLength	450
RequiredLevel	ApplicationRequired
Type	String

EntitlementIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	entitlementidname
MaxLength	100
RequiredLevel	None
Type	String

EntityImage_Timestamp

Property	Value
Description
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	entityimage_timestamp
MaxValue	9223372036854775807
MinValue	-9223372036854775808
RequiredLevel	None
Type	BigInt

EntityImage_URL

Property	Value
Description
DisplayName
FormatName	Url
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	entityimage_url
MaxLength	200
RequiredLevel	None
Type	String

EntityImageId

Property	Value
Description
DisplayName
IsValidForForm	False
IsValidForRead	True
LogicalName	entityimageid
RequiredLevel	None
Type	Uniqueidentifier

EscalatedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Indicates the date and time when the case was escalated.
DisplayName	Escalated On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	escalatedon
RequiredLevel	None
Type	DateTime

ExchangeRate

Property	Value
Description	Shows the conversion rate of the record's currency. The exchange rate is used to convert all money fields in the record from the local currency to the system's default currency.
DisplayName	Exchange Rate
IsValidForForm	True
IsValidForRead	True
LogicalName	exchangerate
MaxValue	100000000000
MinValue	0.000000000001
Precision	12
RequiredLevel	None
Type	Decimal

FirstResponseByKPIIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	firstresponsebykpiidname
MaxLength	100
RequiredLevel	None
Type	String

KbArticleIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	kbarticleidname
MaxLength	100
RequiredLevel	None
Type	String

lastinteraction

Added by: Service Solution

Property	Value
Description	Shows the latest activity associated with the Case and the action performed on that activity.
DisplayName	Last Interaction
FormatName	Text
IsLocalizable	False
IsValidForForm	True
IsValidForRead	True
LogicalName	lastinteraction
MaxLength	200
RequiredLevel	None
Type	String

MasterIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	masteridname
MaxLength	100
RequiredLevel	None
Type	String

Merged

Property	Value
Description	Tells whether the incident has been merged with another incident.
DisplayName	Internal Use Only
IsValidForForm	True
IsValidForRead	True
LogicalName	merged
RequiredLevel	None
Type	Boolean

Merged Choices/Options

Value	Label
1	Yes
0	No

DefaultValue: False

ModifiedBy

Property	Value
Description	Shows who last updated the record.
DisplayName	Modified By
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedByExternalParty

Property	Value
Description	Shows the external party who modified the record.
DisplayName	Modified By (External Party)
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedbyexternalparty
RequiredLevel	None
Targets	externalparty
Type	Lookup

ModifiedByExternalPartyName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyexternalpartyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedByExternalPartyYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyexternalpartyyominame
MaxLength	100
RequiredLevel	None
Type	String

ModifiedByName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedByYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedbyyominame
MaxLength	100
RequiredLevel	None
Type	String

ModifiedOn

Property	Value
DateTimeBehavior	UserLocal
Description	Date and time when the record was modified.
DisplayName	Modified On
Format	DateAndTime
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedon
RequiredLevel	None
Type	DateTime

ModifiedOnBehalfBy

Property	Value
Description	Shows who last updated the record on behalf of another user.
DisplayName	Modified By (Delegate)
IsValidForForm	True
IsValidForRead	True
LogicalName	modifiedonbehalfby
RequiredLevel	None
Targets	systemuser
Type	Lookup

ModifiedOnBehalfByName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyname
MaxLength	100
RequiredLevel	None
Type	String

ModifiedOnBehalfByYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	modifiedonbehalfbyyominame
MaxLength	100
RequiredLevel	None
Type	String

msdyn_iotalertName

Added by: Connected Customer Service for Microsoft Dynamics 365 Solution

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	msdyn_iotalertname
MaxLength	100
RequiredLevel	None
Type	String

NumberOfChildIncidents

Property	Value
Description	Number of child incidents associated with the incident.
DisplayName	Child Cases
Format	None
IsValidForForm	False
IsValidForRead	True
LogicalName	numberofchildincidents
MaxValue	2147483647
MinValue	0
RequiredLevel	None
Type	Integer

OnHoldTime

Property	Value
Description	Shows the duration in minutes for which the case was on hold.
DisplayName	On Hold Time (Minutes)
Format	None
IsValidForForm	True
IsValidForRead	True
LogicalName	onholdtime
MaxValue	2147483647
MinValue	-2147483648
RequiredLevel	None
Type	Integer

OwnerIdName

Property	Value
Description	Name of the owner
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridname
MaxLength	100
RequiredLevel	SystemRequired
Type	String

OwnerIdYomiName

Property	Value
Description	Yomi name of the owner
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owneridyominame
MaxLength	100
RequiredLevel	SystemRequired
Type	String

OwningBusinessUnit

Property	Value
Description	Unique identifier for the business unit that owns the record
DisplayName	Owning Business Unit
IsValidForForm	True
IsValidForRead	True
LogicalName	owningbusinessunit
RequiredLevel	None
Targets	businessunit
Type	Lookup

OwningBusinessUnitName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	owningbusinessunitname
MaxLength	100
RequiredLevel	SystemRequired
Type	String

OwningTeam

Property	Value
Description	Unique identifier for the team that owns the record.
DisplayName	Owning Team
IsValidForForm	False
IsValidForRead	True
LogicalName	owningteam
RequiredLevel	None
Targets	team
Type	Lookup

OwningUser

Property	Value
Description	Unique identifier for the user that owns the record.
DisplayName	Owning User
IsValidForForm	False
IsValidForRead	True
LogicalName	owninguser
RequiredLevel	None
Targets	systemuser
Type	Lookup

ParentCaseIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	parentcaseidname
MaxLength	100
RequiredLevel	None
Type	String

PrimaryContactIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	primarycontactidname
MaxLength	100
RequiredLevel	None
Type	String

PrimaryContactIdYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	primarycontactidyominame
MaxLength	100
RequiredLevel	None
Type	String

ProductIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	productidname
MaxLength	100
RequiredLevel	None
Type	String

ResolveByKPIIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	resolvebykpiidname
MaxLength	100
RequiredLevel	None
Type	String

ResponsibleContactIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	responsiblecontactidname
MaxLength	100
RequiredLevel	None
Type	String

ResponsibleContactIdYomiName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	responsiblecontactidyominame
MaxLength	100
RequiredLevel	None
Type	String

SLAInvokedId

Property	Value
Description	Last SLA that was applied to this case. This field is for internal use only.
DisplayName	Last SLA applied
IsValidForForm	False
IsValidForRead	True
LogicalName	slainvokedid
RequiredLevel	None
Targets	sla
Type	Lookup

SLAInvokedIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	slainvokedidname
MaxLength	100
RequiredLevel	None
Type	String

SLAName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	slaname
MaxLength	100
RequiredLevel	None
Type	String

SocialProfileIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	socialprofileidname
MaxLength	100
RequiredLevel	None
Type	String

SubjectIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	subjectidname
MaxLength	100
RequiredLevel	None
Type	String

TransactionCurrencyIdName

Property	Value
Description
DisplayName
FormatName	Text
IsLocalizable	False
IsValidForForm	False
IsValidForRead	True
LogicalName	transactioncurrencyidname
MaxLength	100
RequiredLevel	None
Type	String

VersionNumber

Property	Value
Description	Version Number
DisplayName	Version Number
IsValidForForm	False
IsValidForRead	True
LogicalName	versionnumber
MaxValue	9223372036854775807
MinValue	-9223372036854775808
RequiredLevel	None
Type	BigInt

One-To-Many Relationships

Listed by SchemaName.

• incident_existingcase
• incident_master_incident
• incident_parent_incident

incident_existingcase

Same as incident table incident_existingcase Many-To-One relationship.

Property	Value
ReferencingEntity	incident
ReferencingAttribute	existingcase
IsHierarchical	False
IsCustomizable	True
ReferencedEntityNavigationPropertyName	incident_existingcase
AssociatedMenuConfiguration	Behavior: DoNotDisplay Group: Details Label: Order:
CascadeConfiguration	Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade

incident_master_incident

Same as incident table incident_master_incident Many-To-One relationship.

Property	Value
ReferencingEntity	incident
ReferencingAttribute	masterid
IsHierarchical	False
IsCustomizable	False
ReferencedEntityNavigationPropertyName	incident_master_incident
AssociatedMenuConfiguration	Behavior: DoNotDisplay Group: Details Label: Order:
CascadeConfiguration	Assign: NoCascade Delete: RemoveLink Merge: NoCascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade

incident_parent_incident

Same as incident table incident_parent_incident Many-To-One relationship.

Property	Value
ReferencingEntity	incident
ReferencingAttribute	parentcaseid
IsHierarchical	False
IsCustomizable	False
ReferencedEntityNavigationPropertyName	incident_parent_incident
AssociatedMenuConfiguration	Behavior: DoNotDisplay Group: Details Label: Order:
CascadeConfiguration	Assign: NoCascade Delete: Cascade Merge: Cascade Reparent: NoCascade Share: NoCascade Unshare: NoCascade

Many-To-One Relationships

Each Many-To-One relationship is defined by a corresponding One-To-Many relationship with the related table. Listed by SchemaName.

• incident_existingcase
• incident_master_incident
• incident_parent_incident

incident_existingcase

See incident Table incident_existingcase One-To-Many relationship.

incident_master_incident

See incident Table incident_master_incident One-To-Many relationship.

incident_parent_incident

See incident Table incident_parent_incident One-To-Many relationship.

Related information

Introduction to Omnichannel for Customer Service
Developer guide for Omnichannel for Customer Service