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Troubleshooting Cloud Migration

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In this article, you learn how to troubleshoot problems that you might experience with the cloud migration of Business Central. For the cloud migration to work properly, there are certain requirements that must be met on the online and on-premises databases. The following sections talk about these requirements, how you can check them, and correct them as needed.

Cloud migration setup and data replication troubleshooting articles

For a collection of troubleshooting articles related cloud migration setup and data replication, refer to Cloud migration troubleshooting for Business Central in Microsoft troubleshooting documentation.

The sections that follow provide guidance for general error that you might experience during cloud migration.

SQL Server compatibility level

Database: on-premises

The SQL Server compatibility level must be 130 or higher.

To check the compatibility level run following query: 

SELECT compatibility_level FROM sys.databases WHERE name = 'YourDatabaseName'; 

If your on-premises SQL Server instance is a supported version that allows you to change the compatibility level, you can do so with the following query. If you're using a different version, you must upgrade your current on-premises environment to meet the current SQL Server compatibility requirements. For more information, see View or Change the Compatibility Level of a Database

ALTER DATABASE YourDatabaseName SET COMPATIBILITY_LEVEL = 130;

Note

You may also get the following error when compatibility level isn't set to the expected value: A database operation failed with the following error: Invalid length parameter passed to the LEFT or SUBSTRING function.

Migration user

Database: on-premises

Make sure that the database user that the Integration Runtime uses to connect to your database has access to the database.

You can verify the database user, for example, by running the following command using Microsoft PowerShell ISE.

sqlcmd -S 'ServerName\ServerInstance' -d 'DatabaseName' -U 'UserID' -P 'Password' -Q 'select * from [dbo].[CRONUS USA, Inc_$Accounting Period$437dbf0e-84ff-417a-965d-ed2bb9650972]'

Change tracking

Database: on-premises

Change tracking must be enabled on the database. It should be enabled automatically. However, if you see an error like Change tracking is not enabled on table <number> during migration, you'll have to enable it manually.

To enable change tracking on your database, run the following query:  

ALTER DATABASE [YOUR DATABASE] SET CHANGE_TRACKING = ON (CHANGE_RETENTION = 2 DAYS, AUTO_CLEANUP = ON)

To enable change tracking on specific tables, run the following query:  

ALTER TABLE [YOUR TABLE] ENABLE CHANGE_TRACKING

Insufficient user permissions (Business Central and SQL Server users)

Database: online

If a user has problems managing a cloud migration, like starting migration, initializing companies, or migrating data from earlier versions, check that:

  • The user has a Business Central license (Essentials or Premium, depending on their solution). We recommend using free Dynamics 365 Business Central Premium Trial subscription for this user.
  • The user is assigned the SUPER permission set.

Running cloud migration requires SUPER permissions because the operation has to be able to schedule diverse background tasks on behalf of the user. As part of the setup to run cloud migration, delegated administrators can obtain consent from an internal licensed user that has SUPER permissions. Other delegated roles can't run cloud migration.

Self-Hosted Integration Runtime

Database: on-premises

  • Ensure that you're running the latest, compatible version of Microsoft Integration Runtime (IR).

    You can check for and download the latest version from the Microsoft Download Center.

    When downloading and installing Integration Runtime, choose version 5 (IntegrationRuntime_5.x.x.x.msi) only if your machine runs .NET Framework Runtime 4.7.2. Otherwise, or if in doubt, choose version 4 (IntegrationRuntime_4.x.x.x.msi).

    Important

    Running Integration Runtime v5 on a machine that doesn't have .NET Framework Runtime 4.7.2 can cause timeouts when connecting to the on-premise SQL Server, which will break the cloud migration setup.

    Before you install a new Integration Runtime version, uninstall the old version. When you uninstall the old version, choose to delete the user data (such as authentication key and data source credentials) when prompted. Then, install the Integration Runtime again and connect it to the online environment using the new authentication key.

  • If you get a "Failed to enable your replication." error when running the Data Migration Setup assisted setup, check the IR logs.

    You view the logs by using the Microsoft Integration Runtime Configuration Manager, which was installed on-premises as part of the IR installation. Launch Microsoft Integration Runtime Configuration Manager, select the Diagnostics tab, then select View Logs action. You can also use the Test Connection feature on the page to verify that your user can connect to the database.

  • Synchronization errors can sometimes occur because IR is installed on a laptop or desktop computer where the hibernate feature is turned on.

    The computer where IR is installed ideally shouldn't be switched off, go to sleep, or hibernate. If these conditions happen, the IR may get into an error state. In this case, we recommend that you reinstall the IR and turn off sleep hibernate on the computer.

  • Make sure the machine, which you use for hosting IR has plenty of memory (RAM) available. Migration can be interrupted by your machine running out of memory, and you can find this issue described in the IR log. To prevent this situation, avoid running too many migrations simultaneously using the same IR. Every extra parallel migration slows down the overall progress considerably.

If you experience problems with Microsoft Integration Runtime, also see Troubleshoot self-hosted integration runtime.

Migrating between multiple source and destination databases

Database: online and on-premises

  • If you migrate several on-premises databases to several online environments, it's possible to reuse the same IR for these migrations.

    Once you've successfully connected and migrated data into one online environment, you can reuse the IR for another environment. To reuse an IR, enter its name in Integration Runtime Name field of Data Migration Setup assisted setup, instead of leaving the field blank.

  • Use a restored backup when migrating the same on-premises database to different online environments.

    Cloud migration stores some data in the on-premises database. So using the same on-premises database to migrate into another online environment can affect the next synchronization run. If you need to migrate to several online environments, we recommend you make a backup of the on-premises database before enabling the data migration. Then, restore the on-premises database to this backup before setting up migration to another online environment.

  • Avoid running several migrations of the same on-premises database to different online environment at the same time.

    If you need to do this type of migration, then migrate data sequentially. First, migrate data into the online environment and disable the migration. Then restore the on-premises database from backup and enable the migration again by providing a connection string to this database. You can use the same Integration Runtime and Authorization key.

  • Don't try to migrate data from several on-premises databases into the same online environment at the same time.

    For example, you may have two companies, where each company is in its own on-premises database. If you need to do this type of migration, the migrate data sequentially. First, migrate data from one database into the online environment and disable the migration. Then set up the migration in the same online environment, provide a new connection string to the next on-premises database. You can use the same Integration Runtime and Authorization key.

Product version

Database: online

  • When running the Data Migration Setup assisted setup, make sure to select the right product that you want to migrate from. Depending on which Cloud Migration apps you've installed, the assisted setup will let you choose from three options:

    Option When to use
    Dynamics 365 Business Central current version Select this option if you're migrating from the Business Central latest version.
    Dynamics 365 Business Central earlier versions Select this option if you're migrating from an earlier supported version. Currently, you can migrate to Business Central online from the earlier versions 14 through 22. You can also switch to online from the current version (23).
    Dynamics GP Select this option if you're migrating from the Dynamics GP product.

  • When migrating data from Business Central, check the applicationVersion field in the $ndo$tenantdatabaseproperty table. Set this field to the correct version in the SQL if it's blank or not up to date. The migration code uses the field's value for the following reasons:

    • Verifies that you're migrating from a supported version

    • Verifies that you've selected the right product version in the Data Migration Setup assisted setup, Dynamics 365 Business Central current version or Dynamics 365 Business Central earlier versions.

    • Determines which upgrade code will be executed.

      If that field is blank, the migration can't run.

Company names

The cloud migration process can become difficult if the names of the companies in Business Central on-premises or Dynamics NAV include special characters or trailing spaces, for example. To test that the company names are valid, run a query in the on-premises database such as the following:

SELECT *
FROM Company

Where ([Name] like '% ') or ([Name] like ' %' ) or ([Name] like '%' + Char(10) + '%') or ([Name ] like '%' + Char(13) + '%') or ([Name ] like '%/%' )

Change the company name, run the migration, and then, when migration is complete, change the company name in the target environment as appropriate.

Missing or corrupted data after cloud migration

Database: on-premises

If cloud migration has completed successfully, but pages in Business Central online aren't showing the expected data, or there are duplicate record exceptions thrown for setup tables, it's most likely due to table extensions missing records that are present in the base application.

For example, an extension extends a table in the base application. In SQL Server, the table doesn't contain the data from the base app table for some reason. In this example, the Cloud Migration Management page shows the table as not migrated, and the page that renders the table is blank. The solution is to verify on-premises that the table with the table extension contains the same count of records as the table for the base app table.

To fix this problem, go to the Cloud Migration Management page and run the Repair Companion Table Records action to insert the missing table extension records.

Disabling the cloud migration

Database: online

When you've completed the migration, disable cloud migration by using the Disable Cloud Migration action on the Cloud Migration Management page. This action properly disengages the synchronization and cleans up the Azure Data Factory resources deployed for this migration.

Important

Just uninstalling the cloud migration apps, even with the option to remove the data, won't disable the migration in the same way. If you don't disable Cloud Migration, users will experience permission-related errors when they try to modify records in the migrated companies.

Migrating On-Premises Data to Business Central Online
Migrate to Business Central Online from Business Central On-premises
Migrate to Business Central Online from Dynamics GP
Upgrading from Dynamics NAV to Business Central Online
FAQ about Connecting to Business Central Online from On-Premises Solutions