Credentials support
How to contact support
| Area of support | How to get help |
|---|---|
| Microsoft Certifications and Microsoft Certification Exams | Check these resources for answers to common questions: - Certification process overview - Frequently asked questions about Certification exams - Frequently asked questions about online proctored exams - Frequently asked questions about Certification renewal - View, use, and share certificates and achievements To update your legal name 1. Ensure you are logged into the Learn Profile that you’d like to change 2. Go to settings in your profile 3. Follow instructions for updating your Legal Name 4. If you see messaging asking you to contact Certification Support, please follow the link and file a ticket with our Credentials Support team. To request exam accommodations If you rely on assistive technology or require testing accommodations due to a disability, please visit: How to request exam accommodations. English as a second language If your selected exam is not available in your native language you may apply for extra exam time. Please visit: How to request an exam when English is your Second Language. For technical issues with exam delivery For technical issues with an exam delivery, contact our Exam Delivery Partners: - Pearson VUE Support - Certiport Support For Exam appointment and scheduling issues For issues with exam appointments or scheduling, contact our Exam Delivery Partners: - Pearson VUE Support - Certiport Support To submit an Exam or Renewal Assessment item challenge To challenge a Microsoft Certification exam or renewal assessment question, review the challenge process to confirm eligibility and then submit the Credential item challenge form. To provide feedback on a MS Learn Practice Assessment To provide feedback on a Microsoft Practice Assessment delivered on Microsoft Learn, complete Practice Assessment item challenge form. For all other Microsoft Certification issues, get help through the Credential Support Forums. |
| Microsoft Applied Skills Credentials and Assessment Labs | Check these resources for answers to common questions: - Applied Skills overview - Assessment lab duration & experience - Assessment scoring reports - Applied Skills frequently asked questions To learn more about Applied Skills accommodations If you rely on assistive technology or require other accommodations due to a disability, please visit: Applied Skills accommodations. English as a second language If your assessment lab is not available in your native language, you can add an additional hour to your assessment lab if needed. To learn more, please visit: Applied Skills assessment lab extra time. Trouble launching your assessment lab? Review the Assessment lab technical requirements FAQs. Challenge an assessment lab item To challenge a task on an Applied Skills assessment lab, review the challenge process to confirm eligibility and then submit the Credential item challenge form. For all other Applied Skills issues, get help through the Credential Support Forums. |
| Microsoft Certified Trainer (MCT) program | Your question may be answered on our page about the Microsoft Certified Trainer program overview. MCT resources, events, and discussion forums are provided at MCT Lounge. To join this dedicated MCT community space, MCTs must first request access by following the MCT Lounge Access Request process. For issues with enrollment, benefits, or training courses, get help in the MCT support forums. |
How to post a support request in the forums
Please follow these steps to post a support request in the forums:
- In the main navigation menu across the top of the page, click “Ask a question.” You will need to sign in with your Microsoft account.
- You’ll create a display name, and then be offered the template to ask a question
- Be specific in the subject of your question. You should avoid including any personal information as your post will be publicly visible.
- A forum moderator will reply within 24 business hours.