Troubleshoot Azure Virtual Desktop service connections
Use this article to resolve issues with Azure Virtual Desktop client connections.
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User connects but nothing is displayed (no feed)
A user can start Remote Desktop clients and is able to authenticate, however the user doesn't see any icons in the web discovery feed.
Confirm that the user reporting the issues has been assigned to application groups by using this command line:
Get-AzRoleAssignment -SignInName <userupn>Confirm that the user is signing in with the correct credentials.
If the web client is being used, confirm that there are no cached credentials issues.
If the user is part of a Microsoft Entra user group, make sure the user group is a security group instead of a distribution group. Azure Virtual Desktop doesn't support Microsoft Entra distribution groups.
User loses existing feed and no remote resource is displayed (no feed)
This error usually appears after a user moved their subscription from one Microsoft Entra tenant to another. As a result, the service loses track of their user assignments, since those are still tied to the old Microsoft Entra tenant.
To resolve this, all you need to do is reassign the users to their application groups.
This could also happen if a CSP Provider created the subscription and then transferred to the customer. To resolve this re-register the Resource Provider.
- Sign in to the Azure portal.
- Go to Subscription, then select your subscription.
- In the menu on the left side of the page, select Resource provider.
- Find and select Microsoft.DesktopVirtualization, then select Re-register.
Next steps
- For an overview on troubleshooting Azure Virtual Desktop and the escalation tracks, see Troubleshooting overview, feedback, and support.
- To troubleshoot issues while creating an Azure Virtual Desktop environment and host pool in an Azure Virtual Desktop environment, see Environment and host pool creation.
- To troubleshoot issues while configuring a virtual machine (VM) in Azure Virtual Desktop, see Session host virtual machine configuration.
- To troubleshoot issues related to the Azure Virtual Desktop agent or session connectivity, see Troubleshoot common Azure Virtual Desktop Agent issues.
- To troubleshoot issues when using PowerShell with Azure Virtual Desktop, see Azure Virtual Desktop PowerShell.
- To go through a troubleshoot tutorial, see Tutorial: Troubleshoot Resource Manager template deployments.