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issues with Visual Studio Team Services - 8/23 - Investigating

  • Artikkeli

Initial Update: Tuesday, 23 August 2016 02:56 UTC
We are actively investigating issues with <Feature>. Some customers may experience <impact statement from a user perspective>.

  • Work Around: <none or details>
  • Next Update: Before <HH:MM UTC>

We are working to resolve this issue and apologize for any inconvenience.
Sincerely,
<%=UserName%>

Final Update: Tuesday, 23 August 2016 02:55 UTC
We've confirmed that all systems are back to normal with no customer impact as of <DD MonthName YYYY ~HH:MM UTC>. Our logs show the incident started on <DD MonthName YYYY ~HH:MM UTC> and that during the <duration of incident> hours that it took to resolve the issue X% of customers experienced <impact statement & metrics>.

  • Root Cause: The failure was due to <provide a transparent failure statement but don't mention specific technologies>.
  • Chance of Reoccurrence: <List out the probability that this will re-occur>
  • Lessons Learned: <if there is chance of re-occurrence talk to the specifics on how we'll resolve and plan to monitor & respond while risk is active><Talk to the learning that we pulled out of this incident and will apply to avoid these failure types in the future>
  • Incident Timeline: <X Hours> & <X minutes> - <DD MonthName YYYY ~HH:MM UTC> through <DD MonthName YYYY ~HH:MM UTC>

We understand that customers rely on VS Team Services as a critical service and apologize for any impact this incident caused.
Sincerely,
Zainu

Initial Update: Tuesday, 23 August 2016 02:55 UTC
We are actively investigating issues with <Feature>. Some customers may experience <impact statement from a user perspective>.

  • Work Around: <none or details>
  • Next Update: Before <HH:MM UTC>

We are working to resolve this issue and apologize for any inconvenience.
Sincerely,
Zainu