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Database Connectivity issues with Visual Studio Team Services - 8/22 - Resolved

  • Artikkeli

Final Update: Monday, 22 August 2016 14:28 UTC
We've confirmed that all systems are back to normal with no customer impact as of 22 August 2016 14:28 UTC Our logs show the incident started on Monday, 22 August 2016 13:00UTC  .

  • Root Cause: The failure was due to <provide a transparent failure statement but don't mention specific technologies>.
  • Chance of Reoccurrence: <List out the probability that this will re-occur>
  • Lessons Learned: <if there is chance of re-occurrence talk to the specifics on how we'll resolve and plan to monitor & respond while risk is active><Talk to the learning that we pulled out of this incident and will apply to avoid these failure types in the future>
  • Incident Timeline: <X Hours> & <X minutes> - <DD MonthName YYYY ~HH:MM UTC> through <DD MonthName YYYY ~HH:MM UTC>

We understand that customers rely on VS Team Services as a critical service and apologize for any impact this incident caused.
Sincerely,
Zainu

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Initial Update: Monday, 22 August 2016 14:21 UTC
We are actively investigating issues with Marketplace. Some customers may experience downloading extension from Marketplace

  • Work Around: none
  • Next Update: Before  14:00 UTC

We are working to resolve this issue and apologize for any inconvenience.
Sincerely,
Zainu