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QnA: How come some Outlook fields are not sync-ed to device?

  • Artikkeli

Question:

 

Why does pocket outlook not contain all the phone number fields that outlook has?

Specifically the "Other" and "Other fax" fields are missing in a pocket outlook contact. This means that the phone numbers for many of my contacts (over 200) do not appear on my new smartphone. Is there any workaround for this or do I have to manually move 200 odd numbers from the "Other" field into an alternative such as "Home 2" which is synchronised.

Answer:

 

We decided to omit some less frequently used fields from the desktop Outlook to reduce number of fields showing on the Contact Edit Card on device. We felt that the Edit Card would be difficult to use if we have too many fields on it. I am sorry that this is affecting you. As you pointed out, you would need to move the Other / Other Fax to the fields that we support synchronization.

 

Regards,

Joe Chiu
SDET, Outlook Mobile

Comments

  • Anonymous
    October 26, 2006
    Still hoping that there will be a way to fix this... having 100% compatibilty is the target... at least even just for the contacts... Synched items have to  be 100% compatible and logically placed. How I wish that in the future, these fields are categorized and tabbed so that the most common are shown under the first tab and the rest under other tabs just like the one on Outlook on the PC.

  • Anonymous
    December 06, 2006
    I am sending this to our Contacts team.  Thanks for the feedback.

  • Anonymous
    January 13, 2007
    I'm also hoping that the field "Other" is also included. Its one of the most frequently used field on other phones. I can sync between my nokia and samsung via outlook without problems. But if I sync with my smartphone, all of the contacts that use "Other" disappear and there is no easy way to work around it, as most non windows phones only have 3-5 fields. In the end I couldn't easily migrate my phone book so I stopped using my smartphone.

  • Anonymous
    April 17, 2007
    Is this the same issue with the "File As" field in the desktop version of Outlook?  There is no equivolent field in the Mobile version of Outlook. Thanks

  • Anonymous
    July 16, 2007
    Actually the "File As" field does sync with the desktop, and with WM6 you can also edit it on the phone.  Hope this helps!

  • Anonymous
    September 03, 2007
    I keep being amazed with you guys at M$ every time. It's good thing I kept a close eye on my contacts and noticed something's missing, otherwise I would have lost lots of phone numbers (I wonder how you arrive at conclusions such as feature X is less or more used). Could you kindly detail which fields are NOT being synchronized, so I won't have to go through all of the phones on my mobile and make sure everything's intact? Thanks.

  • Anonymous
    January 27, 2008
    The comment has been removed

  • Anonymous
    April 08, 2008
    A work around to people who have all their phone numbers in Other - Export the contacts from Outlook to Excel - copy/cut the numbers from the "OtherPhone" field to the correct field - say "Mobile" and then save it.  Import it back into Outlook allowing "overwrite duplicates".  This is a lot quicker then manually moving them!

  • Anonymous
    May 15, 2008
    Is there any kind of fast or automatic way of changin fields in outlook. ie change all the #s in the other field into the work2 field... that way I don't have to change m,anually all 700+ contacts one by one... Thanks

  • Anonymous
    May 28, 2008
    Any word on weather this has been addressed or not? My whole company switched to HTC SmartPhones with WM6. Never thought I'd say it... but our aged Treo's had no trouble with this.

  • Anonymous
    September 17, 2008
    The comment has been removed

  • Anonymous
    November 01, 2008
    You would've thought microsoft would have addressed this by now since it has been brought to their attention and it's a quick fix on their end...so frustrating.  

  • Anonymous
    November 27, 2008
    It is stupid to think that M$ cannot get their email sync's to their own operating systems and have them compatable with each other. I have a Blackberry and all my Outlook contact information transfered over with out a problem. I guess we will have to wait and pay for Windows Mobile 7 to come out. Think I will start to shy away from the WM operating phones.

  • Anonymous
    December 08, 2008
    The comment has been removed

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    January 18, 2009
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