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Fix Store App in Windows 8.1

  • Sometimes, after upgrading to Windows 8.1, the Store App may not start.
  • It might still show the number of available updates on the Live Tile.
  • Starting the app may show a progress ring but it may not finish loading.

 

  • To fix this, run the following in a Command Window (CMD) to re-register the Store App:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

 

  • If you get error 0x8007064A after executing this, it means that the registry key "HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\Repository\Packages" does not have SYSTEM as the owner.
  • Change the owner back to SYSTEM as explained here and try again.

 

  • To fix three other system apps such as PC Settings, run the following:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\camera\AppxManifest.xml

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\FileManager\AppxManifest.xml

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\ImmersiveControlPanel\AppxManifest.xml

Comments

  • Anonymous
    October 18, 2013
    thanks, not easy to find solution. search for store not working in windows 8.1

  • Anonymous
    October 18, 2013
    thanks - finally a solution that worked

  • Anonymous
    October 18, 2013
    nice. thanks.

  • Anonymous
    October 18, 2013
    wow .. that was simple. tried every other solution out there and nothing worked. was thinking about reverting back to 8 until finding this post.. thanks!

  • Anonymous
    October 18, 2013
    Thanks. I spent at least an hour in order to find a fix for this and this one finally helped!

  • Anonymous
    October 18, 2013
    thanks so much for this fix, quick and easy. All microsoft support can say about this issue would be reinstall windows or delete your account. while it is known that thousands of people have the same issue there is no fix...

  • Anonymous
    October 18, 2013
    Thanks. It worked for me.

  • Anonymous
    October 18, 2013
    @Frank and Bart: This fix is for when the Store App shows a progress ring and never finishes loading. If you have another issue such as the error "We weren't able to connect to the store", please post it here http://answers.microsoft.com/ and someone from support will investigate further.

  • Anonymous
    October 19, 2013
    This is the only working solution! Please post it to MS!

  • Anonymous
    October 19, 2013
    THANKS! Finally!  This worked like a charm :P

  • Anonymous
    October 20, 2013
    Looked everywhere for a fix and this did it straight away. Thanks!

  • Anonymous
    October 20, 2013
    Thanks! searched for a couple of hours to solve the problem but this solutions worked right away! please advise MS about this.

  • Anonymous
    October 20, 2013
    @Arjan: Please note that the Windows team already knows about this issue and a fix should be pushed ASAP with one of the next updates.

  • Anonymous
    October 21, 2013
    Solved my problem, thanks!

  • Anonymous
    October 21, 2013
    Wow, thank you.

  • Anonymous
    October 22, 2013
    Wow!  This was a simple fix that I spent virtually HOURS researching all over the web.  May I suggest that Microsoft develop a "Fix it" that can be easily found and used for those not as computer savvy as some.

  • Anonymous
    October 24, 2013
    powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml Microsoft should action immediately this tile is key for all others to work

  • Anonymous
    October 25, 2013
    Merci de nouveau pour cette solution qui a fonctionnée immédiatement........J ai retrouvé windows store Enfin

  • Anonymous
    October 28, 2013
    Did not work for me. Also tried to run cmd as administrator. Also tried to run the second recomended command C:windowssystem32>start "" "ms-windows-store:" No error Message.  I live in Norway. Any tips?

  • Anonymous
    October 29, 2013
    The comment has been removed

    • Anonymous
      April 29, 2016
      THANKS A LOT.Finally got rid of that error (wasted a day for fixing that error).Just copied and pasted the the command in the above article in RUN.Thanks Luis Cantero
    • Anonymous
      August 08, 2016
      The comment has been removed
  • Anonymous
    October 29, 2013
    Hi After running  C:windowssystem32>start "" "ms-windows-store:" I get the following error "Windows cannot find 'ms-windows-store':.Make sure you typed the name correctly, and then try again.

  • Anonymous
    October 29, 2013
    after running the Powershell fix i get the following error. ms-windows-store: No such interface supported

  • Anonymous
    October 30, 2013
    Thank you very much indeed. It worked like a charm.

  • Anonymous
    October 30, 2013
    I still am unable to get into the store after having followed your instructions. I get the same message "We weren't able to connect to the Store..." If I sign on to my husbands account on this computer I get the moving circle of dots and the store doesn't open. There is no error message. The update to Windows 8.1 preview was from Windows 8 Pro with media centre. Hope you can help.

  • Anonymous
    October 30, 2013
    Did not work for me. Thanks for trying.

  • Anonymous
    October 30, 2013
    After run powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml I still get the same problem when installing  any apps:"something happened and this app couldn't be installed. please try again. Error code: 0x8e5e021f." Btw, I install a win 8.1 pro on a clean disk.

  • Anonymous
    October 31, 2013
    This was the most valuable advice and only solution that worked after going through multiple blogs over the past hour.  Thanks!!

  • Anonymous
    November 02, 2013
    Awesome man! far out why doesn't MS know this?

  • Anonymous
    November 02, 2013
    Just a note; reboot your machine after the fix. Everything works now.

  • Anonymous
    November 02, 2013
    The comment has been removed

  • Anonymous
    November 03, 2013
    thanks for a lot.. its very helpful

  • Anonymous
    November 04, 2013
    I tried this but I got 0x80073D02    "The package is unable to be installed resources it modifies are currently in use." 0x80004004 "Unable to install because the following apps need to be closed winstore_cw5n1h2txyewy!Windows.Store." I already have closed the app twice. I also have looked through my task manager. No results.

  • Anonymous
    November 05, 2013
    The comment has been removed

  • Anonymous
    November 06, 2013
    It worked! Can you please provide the systemroot folder to fix mail, people, calendar, photos,and solitaire collection??

  • Anonymous
    November 09, 2013
    The comment has been removed

  • Anonymous
    November 09, 2013
    The comment has been removed

  • Anonymous
    November 10, 2013
    I have the same symptom as Amar.

  • Anonymous
    November 11, 2013
    for me the solution is not working either. After applying your method and rebooting several times I still get error code 0x8e5e021f when trying to install an app... :/ Please help, Microsoft

  • Anonymous
    November 13, 2013
    Worked like a Charm!.. thank you very much!

  • Anonymous
    November 15, 2013
    Worked great thank you!

  • Anonymous
    November 16, 2013
    After checking everyone else's "fixes" with firewalls, proxies, and whatnot, this is what finally worked. Thanks so much.

  • Anonymous
    November 17, 2013
    Thanks a million.  It now works great.

  • Anonymous
    November 19, 2013
    Thanks you so much! I had been searching for like 2 days for a solution to this and nothing worked until your post.

  • Anonymous
    November 19, 2013
    Thank you! Is there any command to return all applications, I managed to recover the camera, the settings of the PC and the store, but all other native apps are failing

  • Anonymous
    November 21, 2013
    thx a lot .. your trick solved my problem in 10 sec .. I was searching for solution on microsoft site and it didn't worked well .. thx

  • Anonymous
    November 22, 2013
    For me, Store opened up and showed everything nice but no updates worked or any install just went nowhere. Immediately after running that command Store works as it should o/

  • Anonymous
    November 23, 2013
    Thank you so much! I've been looking everywhere for something like this and was just about to give up hope...

  • Anonymous
    November 24, 2013
    thank you so much everything is working again......

  • Anonymous
    November 24, 2013
    i tried wat u told the store is still not opening it just keeps loading. please help

  • Anonymous
    November 25, 2013
    The comment has been removed

  • Anonymous
    November 25, 2013
    Excellent... the only method that works in seconds.....keep the good work

  • Anonymous
    November 25, 2013
    Wow, thank you, man, it really works for me

  • Anonymous
    November 26, 2013
    The comment has been removed

  • Anonymous
    November 26, 2013
    Hi, i executed the above commands and they successfully got executed also. But still m getting the blank screen and no desktop/ tiles are getting loaded. I run all the 4 commands in cmd . But the last 3 commands are same. Pls Help me.

  • Anonymous
    November 26, 2013
    when I try to install apps, I get a message 'something happened and purchase can't be completed error code0x8024036'

  • Anonymous
    November 27, 2013
    Run the command, no errors, but store still doesn't work. It first started with Error 80240436 where it says "Something happened and ......" basically saying that I can't install any apps then I did the wsreset and this happened. Anyone followed the same path and finally got it working?

  • Anonymous
    November 27, 2013
    Worked like a charm

  • Anonymous
    November 28, 2013
    Worked perfectly for the Store app. But I am still having problems with other app that also won't open: Mail, people, calendar, etc. Any solution?

  • Anonymous
    November 29, 2013
    Wow - like so may others on here, thank you for posting this! It seems you are the only one that found this fix. Several weeks of frustration through Google searches ending in futility...until I found this!

  • Anonymous
    December 03, 2013
    THANK YOU EVER SO MUCH THIS IS FINALLY THE REAL SOLUTION!!! Thanks soooooo much

  • Anonymous
    December 04, 2013
    Thank you, I spent weeks searching to a fix for this, this is the first time it worked.

  • Anonymous
    December 04, 2013
    The comment has been removed

  • Anonymous
    December 04, 2013
    The comment has been removed

  • Anonymous
    December 04, 2013
    Found a fix, posted by Windanced here: social.technet.microsoft.com/.../81-store-apps-wont-load (currently second comment from the bottom. Now that it's working, I like the new Store app!  Only thing now is that all of my installed apps, although working fine, show as not installed in the store.  Any idea how to fix that?  Thanks!  (The first app I tried to open after noticing this popped up a "You have installed <app>..." notification, but still showing as not installed in the Store.  No other apps have generated this notification after opening them.)

  • Anonymous
    December 04, 2013
    The comment has been removed

  • Anonymous
    December 05, 2013
    @Joshua: Have you tried to Refresh your PC without affecting your files?

  • Anonymous
    December 07, 2013
    The comment has been removed

  • Anonymous
    December 07, 2013
    I should add that I get the following message when I try and install/update apps: Error 0x80070002 "Something happened and your app couldn't be installed"

  • Anonymous
    December 08, 2013
    I got fix the three applications, camera, control panel  and settings, but I wanted to know how to fix all applications, because when I try to install again gives the error 0x80070002, such as the weather, map, people

  • Anonymous
    December 08, 2013
    I have managed to install those apps you mention Renato. They just refuse to "open". I managed to get them to install by deleting files in the registry as per following links: social.technet.microsoft.com/.../81-store-apps-wont-load www.eightforums.com/.../2814-take-ownership-add-context-menu-windows-8-a.html

  • Anonymous
    December 09, 2013
    Brilliant thank you x

  • Anonymous
    December 10, 2013
    I tried everything mention above and I still can not get the Windows 8 store to open.  Help! it tries to load and then says it is either a server problem or it timed out

  • Anonymous
    December 10, 2013
    The comment has been removed

  • Anonymous
    December 11, 2013
    Tried everything and this finally got it working. Thanks!!!

  • Anonymous
    December 14, 2013
    thank u sir...... it worked...i am happy ..

  • Anonymous
    December 14, 2013
    what if the store and settings are keep in loading ?

  • Anonymous
    December 16, 2013
    My asus n56v store & bluetooth still not working after update 8.1 i tried your solution many times, but failed. my last option is back to 8 using refresh pc :(

  • Anonymous
    December 17, 2013
    I had tried all methods that I found but my windows 8.1 app store still not working. My problem is: when I click apps store icon it only show splash screen for a moment then it closed (back to start menu). So at the last, I decided to refresh my windows. (PC Setting -> Update & Recovery -> Refresh). After that, my windows app store can work again. But It will delete all program data in your windows main directory. You should reinstall some application that you had installed before.

  • Anonymous
    December 17, 2013
    thank you finally

  • Anonymous
    December 18, 2013
    I tried the commands, it worked, but the app store won't let me download any apps because it says that my internet connection is to slow to download!! What should i do? (my connection has full bars, so, it should be pretty fast!) :(

  • Anonymous
    December 18, 2013
    Thank you very much, worked like a charm. Used it on windows  8.0.

  • Anonymous
    December 19, 2013
    The comment has been removed

  • Anonymous
    December 19, 2013
    it did not work for me is there any other way to fixing the store or do I have to wait for the next update?

  • Anonymous
    December 19, 2013
    Like commented before me not an easy fix to find but this worked great thx

  • Anonymous
    December 20, 2013
    Thank you, finally a solution that DOES WORK!

  • Anonymous
    December 24, 2013
    i have that error >> "This page failed to load" .... Please help me!

  • Anonymous
    December 26, 2013
    My MS tiles all of a sudden would not run - just got blank screens.  Only the local programs with no Internet access needed would run.  No clue why this happened, but last program I used was Skype -  beginning to not like that program as this is not the first time it has 'been in the neighborhood' when troubles arose - BUT, the FIX here was amazing!  THANK YOU.  (I did have to reboot before it worked - FYI)   Keeping a copy of this one for the future!  EXCELLENT!!!!

  • Anonymous
    December 26, 2013
    Hi! I ran the Command Prompt as administrator and pasted: powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.XML and pressed Enter. I tried running the Store app afterwards, yet I still get the Store logo with the circle thing at the bottom. It did  not work. Have I done something wrong? I have tried restarting after doing what you said yet it was still not working. Is there another way to fix this?

  • Anonymous
    December 26, 2013
    I ve got the same problem when i upgrade from windows 8 to windows 8.1, microsoft solitaire, mahjong games are not running anymore, screenshot with the program show up but it is not loading anymore, remain at a screenshot level without starting. I apply your suggested comand on the run comand, something changed but still not working. I ve checked also the system and it shown system as the owner. Do you have another suggestion to sort out this matter?

  • Anonymous
    December 27, 2013
    the command did not give any error message nor solved the problem. i can open and access the store but whatever the apps i install from store dosent work including skype. the apps closes after 5 seconds

  • Anonymous
    December 27, 2013
    Hello, I just did it and my windows store wont open. Each time I open it it will automatically kick me out.. Please help me! I even tried to restart my computer Thanx in Advance

  • Anonymous
    December 28, 2013
    it isn't giving an error but my problem remains the same. what do I do?

  • Anonymous
    January 04, 2014
    The comment has been removed

  • Anonymous
    January 04, 2014
    works for store & PC settings, love you!

  • Anonymous
    January 05, 2014
    @danielpostoronka: You need to use the command correctly. You entered a space between the dash and "Register". That's what the error message says.

  • Anonymous
    January 05, 2014
    your awesome

  • Anonymous
    January 05, 2014
    Thanks a lot!! It worked....:)

  • Anonymous
    January 06, 2014
    You are a legend - made a fix that all of microsoft couldn't!!

  • Anonymous
    January 08, 2014
    thanks.  this definitely works. I wanted to install Nook for PC Windows 8.1 and I could not do that until I tried this command.

  • Anonymous
    January 08, 2014
    Thank you so much man, you are a real expert......

  • Anonymous
    January 08, 2014
    thanks sir your such amazing my p.c settings and apps store are running now.

  • Anonymous
    January 09, 2014
    This made my day!!!!

  • Anonymous
    January 09, 2014
    Thanks a lot. really save my time.

  • Anonymous
    January 09, 2014
    Event viewer says this: Log Name:      System Source:        Microsoft-Windows-DistributedCOM Date:          11/01/2014 01:28:54 Event ID:      10016 Task Category: None Level:         Error Keywords:      Classic User:          KEVINCOBLEY-PCKevin Cobley Computer:      KevinCobley-PC Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID {5DC4F9AD-3A2B-4DF4-AC39-3FF5A19FCF4C} and APPID {CE79BC8B-2980-4CA9-9570-6E0BF5B93BF2} to the user KevinCobley-PCKevin Cobley SID (S-1-5-21-2456438200-496891304-1501585615-1001) from address LocalHost (Using LRPC) running in the application container Microsoft.MicrosoftSolitaireCollection_2.1.1312.2401_x86__8wekyb3d8bbwe SID (S-1-15-2-1985198343-3186790915-4047221937-1969271670-3792558349-1325541827-400269725). This security permission can be modified using the Component Services administrative tool. Event Xml: <Event xmlns="schemas.microsoft.com/.../event">  <System>    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />    <EventID Qualifiers="0">10016</EventID>    <Version>0</Version>    <Level>2</Level>    <Task>0</Task>    <Opcode>0</Opcode>    <Keywords>0x8080000000000000</Keywords>    <TimeCreated SystemTime="2014-01-10T14:28:54.131736600Z" />    <EventRecordID>9500</EventRecordID>    <Correlation />    <Execution ProcessID="860" ThreadID="9620" />    <Channel>System</Channel>    <Computer>KevinCobley-PC</Computer>    <Security UserID="S-1-5-21-2456438200-496891304-1501585615-1001" />  </System>  <EventData>    <Data Name="param1">machine-default</Data>    <Data Name="param2">Local</Data>    <Data Name="param3">Activation</Data>    <Data Name="param4">{5DC4F9AD-3A2B-4DF4-AC39-3FF5A19FCF4C}</Data>    <Data Name="param5">{CE79BC8B-2980-4CA9-9570-6E0BF5B93BF2}</Data>    <Data Name="param6">KevinCobley-PC</Data>    <Data Name="param7">Kevin Cobley</Data>    <Data Name="param8">S-1-5-21-2456438200-496891304-1501585615-1001</Data>    <Data Name="param9">LocalHost (Using LRPC)</Data>    <Data Name="param10">Microsoft.MicrosoftSolitaireCollection_2.1.1312.2401_x86__8wekyb3d8bbwe</Data>    <Data Name="param11">S-1-15-2-1985198343-3186790915-4047221937-1969271670-3792558349-1325541827-400269725</Data>  </EventData> </Event>

  • Anonymous
    January 10, 2014
    It still loads but will not go any further then that

  • Anonymous
    January 12, 2014
    The comment has been removed

  • Anonymous
    January 12, 2014
    thanx bro it worked thanx again =D

  • Anonymous
    January 13, 2014
    After hours of searching and trying about 6 things that didn't work: This one did, well done!

  • Anonymous
    January 14, 2014
    I removed the G data antivirus and all is working fine now,

  • Anonymous
    January 15, 2014
    it doesn't work for me i am waiting until it ends , but when i try to run, nothing happened. the same problem

  • Anonymous
    January 16, 2014
    The comment has been removed

  • Anonymous
    January 17, 2014
    YOU'RE A LIFE SAVER!

  • Anonymous
    January 19, 2014
    I tried this and still the Store is not working. The actual problem is it shows "installing ..." and after few seconds the app shuts down and goes to Start Screen. Tried multiple times and yet, the same result. Microsoft should have tested the 8.1 before releasing as apparently there are many other similar issues also, say for example my Mail does the same thing. In the middle it freezes and returns to Start Menu. Very disappointing....

  • Anonymous
    January 19, 2014
    The comment has been removed

  • Anonymous
    January 19, 2014
    Thank you so much, was looking for solution from last so many months after updating to 8.1

  • Anonymous
    January 20, 2014
    Great help! Settings, apps, store were inaccessible. No more now. After I have accessed store, I have re-installed the missing apps. Thank you, Cantero. From Brazil.

  • Anonymous
    January 24, 2014
    Thanqq for solving my problem.... Its working thanqqqq sooooo much...:-*

  • Anonymous
    January 24, 2014
    My store didn't work but the Camera and Setting did and I am so happy :D my computer has been messed up since I got the windows 8.1 when it was in the store. So if you have any information on the store and possibly other apps that came on the computer (video's, photo's, mail etc) THANK YOU!!

  • Anonymous
    January 24, 2014
    i have tried many things but didnt work i can enter in store but the problem is when i keep any app for downloading, it is not getting downloaded and PENDING is coming written instead of DOWNLOADING. PLEASE HELP WHAT TO DO...??

  • Anonymous
    January 24, 2014
    What a nightmare!!!! Does anything work in Win 8??? It is probably easier to go back to Win 7

  • Anonymous
    January 25, 2014
    I am able to open windows store but not able to open the application

  • Anonymous
    March 21, 2016
    i have error 0x80070422 when I try to open the STORE app of microsoft

  • Anonymous
    April 06, 2016
    The comment has been removed

  • Anonymous
    April 12, 2016
    I didn't work and i dont know why. :(

  • Anonymous
    April 25, 2016
    wow,this is easy

  • Anonymous
    May 14, 2016
    The comment has been removed

    • Anonymous
      June 11, 2016
      same with me
      • Anonymous
        July 05, 2016
        The same errorAdd-AppxPackage : No se encuentra la ruta de acceso 'C:\Windows\WinStore\AppxManifest.XML' porque no existe.En línea: 1 Carácter: 1+ Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\Win ...+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (C:\Windows\WinStore\AppxManifest.XML:String) [Add-AppxPackage], ItemNot FoundException + FullyQualifiedErrorId : PathNotFound,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand
  • Anonymous
    June 11, 2016
    helpful. solved my problem

  • Anonymous
    June 14, 2016
    The comment has been removed

  • Anonymous
    August 11, 2016
    Luis Cantero,THANK YOU!!!

  • Anonymous
    August 29, 2016
    i had tried but it gives the error -------->Add-AppxPackage a parameter can not be found that matches parameter name 'DisableDevelopementMode' and may other things.please help me.

  • Anonymous
    September 08, 2016
    i had run the command in cmd prompt(as administrator) and it's run successfully.but the problem is still remain same.when i opened asphalt 8 in presence of internet it shows only the page after gameloft logo and when i opened the asphalt 8 in the absence of internet it shows " downloading data please make sure that internet connection is available".

  • Anonymous
    September 12, 2016
    hello am getting this error we are not getting to connect try again . (0x80070422)please help mei use this powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\camera\AppxManifest.xmlits not working for me what should i do?

  • Anonymous
    September 29, 2016
    It didn't work, saying the folder didn't esist.